Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Williams

Arlington,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

7
7
years of professional experience

Work History

Cash Application Specialist

GSM Outdoors
05.2023 - 11.2024
  • Accurately process and record all customer payments, including lockbox, wire transfers, and ACH payments, using Nav Dynamics and Microsoft Excel.
  • Apply cash collections to customer accounts in a timely manner and ensure all transactions are recorded correctly.
  • Assist in the preparation of credit memos, ensuring proper documentation and application of adjustments to customer accounts.
  • Perform daily reconciliation of cash receipts with the general ledger to maintain accurate financial records and identify discrepancies.
  • Collaborate with internal teams to resolve payment issues, discrepancies, and ensure smooth customer account management.
  • Maintain a high level of accuracy and efficiency in processing daily transactions and financial records.
  • Trained new hires on customer service processes and product knowledge, improving team performance.
  • Processed daily cash receipts using ERP systems to ensure accurate financial records.
  • Reconciled accounts to maintain integrity and accuracy of financial data.

Inbound Customer Service Representative

Extra Space Storage
07.2022 - 05.2023
  • Achieved a 95% customer satisfaction rating by delivering timely, professional, and empathetic service.
  • Utilized CRM software to document customer interactions, improving response times by 20% and tracking ongoing issues.
  • Utilized CRM software to track customer interactions, enhancing data accuracy and service efficiency.
  • Managed inbound customer inquiries, ensuring accurate and timely responses to enhance satisfaction.
  • Resolved complex customer issues through effective communication, resulting in increased customer retention rates.

Guest Support Agent

ATS Spirit Airlines
02.2021 - 06.2022
  • Assisting 30 + passengers via phone or chat surpassing departmental targets by 20%.
  • Assisted passengers with flight information such as gate changes and baggage inquiries.
  • Utilized airline-specific software to manage passenger information and flight schedules, ensuring accurate and timely updates.
  • Received recognition for maintaining a customer satisfaction score of 90% consistently.
  • Collaborated with airport operations teams to coordinate passenger assistance and ensure smooth boarding processes.
  • Conducted training sessions for new agents on airline policies, procedures, and customer service best practices.
  • Developed and implemented a customer feedback survey system, resulting in actionable insights to improve service quality.
  • Trained new hires on customer service processes, product knowledge, and improving team performance.
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Collaborated with team members to implement best practices for handling complex customer situations.

Customer Support Coordinator

Family Video Company
03.2018 - 01.2021
  • Managed 40+ daily customer interactions via phone, email, and in-person visits, providing prompt and professional service.
  • Implemented a new customer loyalty program, increasing membership sign-ups by 15% within six months.
  • Resolved escalated customer issues with a 95% resolution rate, ensuring customer satisfaction and retention.
  • Trained and mentored staff on new product offerings and promotions, boosting sale rates by 10%.
  • Streamlined communication between departments, facilitating faster issue resolution and improved collaboration.
  • Implemented cost-saving measures in shipping and receiving operations, reducing operational costs by 10%.
  • Compiled weekly sales and customer satisfaction reports, providing actionable insights to improve store performance.
  • Conducted customer satisfaction surveys and analyzed results to identify service improvement opportunities.
  • Coordinated customer inquiries and resolved issues to enhance satisfaction and loyalty.
  • Developed training materials for new staff, improving onboarding efficiency and knowledge retention.

Education

High School -

North Chicago Community High School
North Chicago, IL

Skills

  • Help Desk Software (Zendesk, Freshdesk)
  • Airline Reservation Systems (eg, Sabre, Amadeus)
  • Communication Tools (Slack, Zoom)
  • Conflict Resolution
  • Point of Sale (POS) Systems
  • Data Analysis Tools (eg, Tableau, Google Analytics)
  • Billing and Payment Processing Software
  • CRM Software (Salesforce, HubSpot)
  • Inventory Management Systems
  • Accounts receivable
  • Microsoft Excel proficiency
  • Cash management
  • ERP systems

Timeline

Cash Application Specialist

GSM Outdoors
05.2023 - 11.2024

Inbound Customer Service Representative

Extra Space Storage
07.2022 - 05.2023

Guest Support Agent

ATS Spirit Airlines
02.2021 - 06.2022

Customer Support Coordinator

Family Video Company
03.2018 - 01.2021

High School -

North Chicago Community High School

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