Christina Williams
Temple Terrace,FL
Summary
Customer service and sales specialist with hands-on experience in retail, e-commerce, laboratory operations, and call center environments. Skilled in fast-paced problem solving, transaction accuracy, and fostering customer loyalty. Demonstrates adaptability, manual dexterity, and a collaborative approach to team goals. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Relations
University Tax-Ruskin
01.2025 - Current
- Served as primary contact for client inquiries, concerns, and requests, ensuring timely follow-up and resolution to maintain high client satisfaction.
- Gathered and analyzed client feedback to improve products, services, and overall client experience.
- Accurately input and submitted tax and immigration forms and information, ensuring compliance and data integrity.
- Scheduled client appointments and attended meetings to provide personalized support and assistance.
- Registered clients for online tax classes and proactively reached out via phone, email, and mail to maintain engagement.
- Assisted management with administrative tasks, including document mailing and delivery of tax and immigration materials.
- Participated in industry events such as the Tax Industry Forum to stay current with sector developments.
- Coordinated mailing of tax returns to the IRS on behalf of clients, ensuring timely and accurate submission.
Seasonal Retail Fragrances Sales Associate
Macy's
11.2024 - 02.2025
- Delivered personalized fragrance recommendations based on consumer preferences, ensuring an unforgettable shopping experience.
- Demonstrated fragrance application and promoted Macy's loyalty programs to increase sales and customer retention.
- Processed transactions quickly and accurately, adhering to asset protection and company compliance standards.
- Maintained a visually appealing fragrance display, ensuring products are fully stocked and organized.
- Manual dexterity with ability of lifting and moving items weighing 25 lbs
Chat and customer service specialist
Cirkul
05.2024 - 08.2024
- Provided exceptional service across multiple channels (phone, chat, and email), resolving customer issues swiftly and effectively.
- Successfully utilized internal systems to address customer needs.
- Delivered personalized customer support building relationships with clients.
- Collaborated with internal teams to quality, shipping, and website concerns.
Lab assistant (specimen technician I )
Quest Diagnostics
04.2023 - 05.2024
- Clarified test orders and verified client/patient data to ensure accurate specimen processing.
- Demonstrated proficiency in data entry and specimen handling, meeting accuracy goals.
- Assisted with solving issues such as missing or incorrect information.
- Consistently met or exceeded performance expectations in attendance, work schedule adherence, and team collaboration.
- Learned additional functions within specimen processing to enhance efficiency.
Customer Care Representative
Ashley Furniture HomeStore
05.2021 - 05.2022
- Handled customer inquiries and order updates, ensuring accurate and timely delivery of packages.
- Managed order cancellations, returns, and exchanges, collaborating with multiple departments for seamless resolution.
- Provided guidance on product availability, inventory, and warranty options, ensuring customer satisfaction.
- Assisted with complex customer issues and maintained a professional demeanor under pressure.
- Ensured up-to-date customer information for order accuracy and smooth deliveries.
Amazon Sortation Associate
Amazon.com
07.2019 - 05.2021
- Managed the sorting, scanning and packaging of orders prepared them for delivery within deadlines.
- Utilized scanning equipment and technology to track and sort packages, improving order fulfillment efficiency.
- Ensured safety protocols were followed, including wearing required protective gear and handled packages securely.
- Escalated package issues to proper leadership.
Cutco Sales Representative
Vector Marketing Corporation
06.2016 - 06.2016
- Presented and sold Cutco products directly to consumers through scheduled appointments.
- Identifying potential customers through personal referral and lead generation.
- Achieving personal sales performance with the local office manager by utilizing communication and sales techniques.
- Participated in advanced training workshops focused on personal sales techniques, consumer behavior, time management, and effective communication.
Education
High school diploma - undefined
Thomas Jefferson High School
Tampa, FL06.2015
Skills
- Selling Girl Scouts cookies
- Phone answering
- Microsoft Excel
- Manual handling
- Salesforce
- Microsoft PowerPoint
- Microsoft Word
- Guest relations
- Zebra TC51 2D Android 60 scanning equipment
- Computer skills
- Driving
- Zebra RS5100 Bluetooth Ring Scanner
- Basic math
- Warehouse Experience
- Dispatch Track
- Windows
- Call center
- Sales
- Microsoft Office
- Cash handling
- Communication skills
- World's Finest Chocolate fundraiser
- Office experience
- Laboratory experience
- Customer service
- Microsoft Outlook
- Time management
- Microsoft 365
- Microsoft Teams
- Load & Unload
Certification
- Florida Driver's License
- IRS Tax Forum Continuing Education Certificate of Completion
- September 2025 to September 2026
- CAF Authorization Processing Overview
- Electronic Payment Options
- Forms 1042 and 1042-S Best Practices
- Getting Taxpayers Back on Track: Quickly Resolving Unpaid Tax Debts While Preventing New Ones from Occurring
- Introduction to OPR and Circular 230
- Tax Law Changes for Tax Year 2025
- Audit Reconsideration: What, Why, When and How
- Building a Sustainable Practice Through Ethics
- Enhancing the Taxpayer Experience: A Look into the Independent Office of Appeals
- Law and Audit - The Due Diligence Process
- Schedule C Issues Facing the Tax Professional
- S-Corporation Tax Essentials
- Representing Businesses with No Records
- Retirement Plans Basics 101 for the Practitioner
- TIGTA: What Preparers Need to Know
- Update from the IRS Return Preparer Office: News You Can Use
- ERO Republic Bank Tax Refund Solutions Certificate
- January 2025 to January 2026
- Certified in the understanding of Bank products and services provided by Republic Bank as well as the procedures and process times of each product and service.
Timeline
Client Relations
University Tax-Ruskin
01.2025 - Current
Seasonal Retail Fragrances Sales Associate
Macy's
11.2024 - 02.2025
Chat and customer service specialist
Cirkul
05.2024 - 08.2024
Lab assistant (specimen technician I )
Quest Diagnostics
04.2023 - 05.2024
Customer Care Representative
Ashley Furniture HomeStore
05.2021 - 05.2022
Amazon Sortation Associate
Amazon.com
07.2019 - 05.2021
Cutco Sales Representative
Vector Marketing Corporation
06.2016 - 06.2016
High school diploma - undefined
Thomas Jefferson High School