Christina Williams

• Fostered customer loyalty via customized communication, driving increased return visits while building connections and nurturing relationships with customers and local businesses.

•Accepting, unloading and stocking incoming product in a timely manner while also rotating merchandise and creating displays to feature new products and promotions per planograms and schematics.

•Managed cash registers efficiently, ensuring accurate transactions daily and minimizing discrepancies, as well as the opening and closing store, including bank and armored car transactions all per company policy and procedures.

•Walked through store areas to identify and proactively resolve issues negatively impacting operations thus reducing shrink and report findings and solutions to loss prevention.

•Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.

•Supervised staff to help improve skills, achieve daily objectives, and attain advancement by acknowledging both strength and weakness to assist their growth.

•Implemented loss prevention tactics to deter thefts while maintaining a welcoming and safe environment for staff as well as customers.

•Greet customers explain sales and promotions.

•Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

•Cash handling with drawer accuracy. •Keep store clean and well maintained.

•Learn store operations to advance within the company.

•Developed strong product knowledge to provide informed recommendations based on individual customer needs.
•Contributed to sales growth by upselling products and services based on individual customer requirements.
•Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

•Trained new team members by experience and relaying information on company procedures and safety requirements

•Coached teammates in techniques necessary to complete specific job tasks and by following the written specifications to complete the product from raw matieral to ready to ship.

•Worked and trained all staff through different stations to provide optimal coverage and meet production goals with fewer reworks to perform.

•Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

•Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

•Assessed employees' work and offered guidance to enhance skills.

•Frequently inspected production area to verify proper equipment operation for safety and maintenance.

•Quality control of all items created by other team members.

•Created quality control checklists for every specific job that diagrams are available for which are still utilized.