Christina Wilson
Business System Analyst
Sheffield Lake,OH
Summary
Dynamic Business System Analyst with a proven track record at Equity Trust Company, specializing in user acceptance testing and cross-functional collaboration. Enhanced operational efficiency by identifying system inefficiencies and implementing innovative solutions, resulting in significant cost reductions. Skilled in functional specifications and fostering a culture of continuous improvement through effective communication and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Developed analytical and problem-solving skills within collaborative business environment, focusing on system improvements and process optimization. Demonstrated ability to translate business needs into technical solutions and streamline complex workflows. Seeking to transition into new field where these transferable skills can drive business success.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Business System Analyst
Equity Trust Company
02.2002 - 03.2018
- Enhanced user experience by designing intuitive system interfaces and providing training materials for endusers.
- Evaluated vendor proposals to select the most suitable solutions for business needs while maximizing cost efficiency.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Delivered high-quality documentation including functional specifications, test plans, user manuals, and other technical materials.
- Contributed to the development of best practices and standard operating procedures by staying current on industry trends and incorporating new insights into daily operations.
- Conducted thorough risk assessments, mitigating potential issues through strategic planning and problem-solving skills.
- Reduced operational costs by identifying inefficiencies in existing systems and proposing innovative solutions for optimization.
- Promoted a culture of continuous improvement by regularly reviewing system performance, identifying areas for enhancement, and implementing necessary changes.
- Collaborated with stakeholders to define project scope, objectives, and deliverables for successful implementation.
- Optimized operations for increased efficiency, utilizing comprehensive data analysis techniques.
- Managed cross-functional teams, fostering strong working relationships and open communication channels among team members.
- Streamlined business processes by analyzing system requirements and implementing improvements.
- Championed change management initiatives to facilitate seamless adoption of new technology systems across all departments within the organization.
- Collected, defined and analyzed business requirements.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Trained business personnel in use of systems.
- Assessed business requirements to create focused solutions.
- Helped deploy system enhancements to improve field operations.
- Created and maintained standard operating procedures governing system functions and features.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
Bank Teller
Lorain National Bank
Lorain, OH
01.1997 - 07.2001
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Lorain High School
Lorain Ohio 08.1991 - 06.1995
Kent State University
Kent, OH 06.1995 - 06.1996
Skills
User acceptance testing
Functional specifications
Use case development
Workflow design
Requirements gathering
Business case development
IT strategy development
Process documentation
Research and analysis
Report writing
Documentation
Report preparation
Workflow Analysis
Cross-functional collaboration
Personnel training
Requirements definition
Enhancement support
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Time management
Multitasking
Excellent communication
Decision-making
Self motivation
Adaptability and flexibility
Active listening
Attention to detail
Problem-solving aptitude
Analytical thinking
Written communication
Continuous improvement
Project documentation
Professional demeanor
Workflow improvement
Gather project requirements
Timeline
Business System Analyst
Equity Trust Company
02.2002 - 03.2018
Bank Teller
Lorain National Bank
01.1997 - 07.2001
Kent State University
06.1995 - 06.1996
High School Diploma -
Lorain High School
08.1991 - 06.1995