Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Wilson

Jacksonville

Summary

Billing professional with background in financial management and analysis. Expertise in streamlining billing processes and resolving discrepancies to maintain accurate records. Highly collaborative team member focused on achieving results and adapting to dynamic business needs. Known for analytical skills and attention to detail.

Overview

15
15
years of professional experience

Work History

Billing Analyst

Thompson Awning and Shutter
04.2021 - 06.2025
  • Research and resolve payment variances by partnering with the customer and account managers.
  • Process large volume of invoices
  • Review reports to ensure all costs have been correctly applied.
  • Update customer master file with contact information and post invoices.
  • Submit invoices by electronic data interchange.
  • Conducted regular account reconciliations to verify invoice accuracy, resulting in reduced disputes and improved cash flow management.

Remote Customer Support Representative

Humic Growth Solutions, Inc.
11.2018 - 04.2021
  • Issue and post bills, receipts, and invoices, assisting clients with account resolutions.
  • Navigate through the CRM billing system and resolve escalated account variances.
  • Field customer calls identifying credit card charges, freight costs and supplying invoice copies statements and any other customer requirements as needed.
  • Work closely with collections and project managers in the resolution of day-to-day payment variances.

Billing Specialist

Home Depot
01.2010 - 11.2018
  • Take high volume incoming calls from vendors and customers regarding pending orders, account status, payments and various billing inquiries.
  • Provide appropriate solutions and alternatives to escalated inquiries within the time limits.
  • Research billing and payments for accuracy and compliance with contract / discounts.
  • Collaborate with vendors and associates on productivity and processes within the Supply Chain.
  • Investigate payments which are unidentified, lost, or not accepted at the point of payment.
  • Prepares analysis, summaries, reconciliations, supporting documentation and provides formal responses relative to the vendor portfolios, missing payments, charge-offs, etc.
  • Identify red flags and/or fraudulent customer activity to ensure appropriate escalation steps are taken.

Education

Master of Business Administration - Finance

University of Phoenix
Jacksonville, FL
01.2012

Bachelor of Science - Business Administration

University of Phoenix
Jacksonville, FL
01.2004

Skills

  • HubSpot
  • SAP
  • Excellent communication and negotiation skills
  • (ERP) or (MRP) information systems, perform spreadsheet calculations, and quickly learn new software tools
  • Project Data Analysis
  • MS Office Suite, MS Excel Expert Level including pivot tables, and V-look ups

Timeline

Billing Analyst

Thompson Awning and Shutter
04.2021 - 06.2025

Remote Customer Support Representative

Humic Growth Solutions, Inc.
11.2018 - 04.2021

Billing Specialist

Home Depot
01.2010 - 11.2018

Bachelor of Science - Business Administration

University of Phoenix

Master of Business Administration - Finance

University of Phoenix

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