Christina Wisniewski
Wilmington,DE
Summary
Results-oriented professional experienced in driving revenue growth and enhancing profitability through analytical thinking and creativity. Delivered exceptional customer service and improved satisfaction by effectively addressing concerns and managing multiple tasks. Committed to continuous learning and adapting to new challenges while fostering positive relationships in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Compliance - Producer Licensing & Appointment Tech
Starr Companies
Philadelphia, PA
01.2022 - 07.2026
- Process producer appointment and termination requests
- Review and confirm insurance producer surplus lines license details
- Work with internal legal resources to resolve producer compliance issues
- Review and resolve producer (broker)-related inquiries from all Starr business units, domestic and international
- Provide customer service and support to existing Starr producer partners
- Work with internal and external management to foster carrier/producer relationships
- Managed specialty insurance submissions for Starr Companies production pipeline.
- Negotiated contracts with vendors to maximize production value and support strategic goals.
- Monitored progress of projects to ensure timely completion according to quality standards.
- Streamlined communication across production departments to ensure cohesive operations.
Underwriting - Submission Technician
Starr Companies
Philadelphia, PA
10.2019 - 01.2022
- Reserved and cleared new and renewal submissions in company's submission entry system, adhering to established procedures and quality metrics.
- Resolved inquiries and troubleshot issues from offshore teams, ensuring timely and accurate submission entry and premium bookings.
- Responding to questions and troubleshooting issues with auto filings, clearances and booking entries.
- Completing timely and accurate Commercial Auto filings to Federal Motor Carrier and state websites.
- Completing timely policy and loss run requests according to Starr Claims guidelines.
- Assist with quality reviews of manually issued binders and invoices.
- Assisted Underwriting Services Supervisor and Operations Management by preparing various reports.
- Performed various tasks assigned by management to support team objectives.
Brokerage - Underwriting Assistant
Rockwood Programs Inc
Claymont, DE
10.2017 - 10.2019
- Reviewing insurance applications/ submissions to evaluate, classify and rate prospects for insurance.
- Understanding various carrier guidelines or brokerage arrangements to efficiently assist the underwriter on accounts.
- Reviewed applications for completeness, accuracy, and missing information.
- Ensured completeness and thorough documentation of applications for accounts handled by the underwriter.
- Engaged with agents and agency representatives to gather additional information and provide timely indications.
- Assisting underwriter with processing cancellations, non-renewals, reinstatements and endorsement requests.
- Assisted with new business processing, renewals, endorsements, cancellations and reinstatements.
- Performing data entry to process all submissions in a timely fashion.
- Processed underwriting submissions for specialty programs at Rockwood Programs Inc.
- Prepared binders, quotes, and policy documents for broker delivery.
- Updated underwriting files and account records in agency systems to maintain accuracy and facilitate efficient processing.
- Supported monthly efforts to solicit renewal business.
- Assisted with preparing Surplus Lines documents for state filings.
- Reviewing and retaining a clear understanding of specific department policies, procedures, objectives and performance goals.
- Managed a portfolio of clients by providing customer service support related to their policies.
Information Technology - Help Desk Analyst I
Farmers Insurance
Wilmington, DE
08.2015 - 08.2017
- Supported corporate users with help desk troubleshooting and issue resolution to minimize downtime
- Provided phone support for business and IT customers' technical problems and service requests, ensuring timely resolution
- Managed service requests through ticketing systems, prioritizing urgent incidents to enhance response times
- Provided solutions to technical challenges faced by users
- Diagnosed hardware, software, and network problems for enterprise workstations
- Records problems/symptoms and information for escalation of the more complex problems to higher level support
- Coordinated with senior technicians on escalated system outages and fixes
- Installed and configured desktops, printers, and standard business applications
- Worked closely with other IT teams for successful completion of projects.
Data Entry - Policy Processor
21st Insurance
Wilmington, DE
10.2011 - 08.2015
- Utilized multiple systems simultaneously to ensure accurate data entry and optimal policy outcomes.
- Review customer documents and update policies per underwriting and state specific guidelines.
- Updated insurance records in policy administration systems.
- Utilized computer systems to input data accurately and efficiently.
- Organized and categorized policy documents, ensuring compliance with 21st Insurance standards.
- Executed reports and projects independently, maintaining high accuracy and effectiveness.
- Train and coach coworkers on DocuSign program.
- Worked in conjunction with Foremost MVR team to process overflow work.
Administration - Image Clerk II
AIG Insurance
Newport, DE
06.2005 - 09.2011
- Indexed scanned documents into Documentum system, improving retrieval efficiency for the team.
- Scanned documents through either Kodak or Bantec Scanner.
- Performed data entry tasks to update customer accounts records.
- Opened, prepared, staged, and batched mail by department and document type, ensuring accurate processing and timely distribution.
- Ensured confidentiality of records by filing them securely. following company procedures
- Supported office clerical functions using word processing, email, and office machines, facilitating smooth day-to-day operations.
Education
High School Diploma -
Padua Academy
Wilmington, DESkills
- Licensing Operations Management
- Underwriting
- Billing
- Compliance Metrics
- Procedure Development
- Issue identification
- Brokerage Insurance
- Analytical skills
- Technical Support
- Problem Solving Skills
- Business Support
- Data Quality
- Documentum Enterprise Content Management (ECM) System
- Producer licensing
- Surplus lines processing
- Submission processing
- Insurance records
- Carrier relations
- Policy administration
- Regulatory compliance
- Underwriting support
- Customer service
- Problem solving
- Written communication
- Cross-functional collaboration
- Process improvement
Accomplishments
- Passed Property & Casualty Licensing Exam, 07/01/14
- Attained Farmers Lean Yellow Belt certification, 05/01/14
Professional Development
- Property & Casualty License, 1374215, 07/01/14
- Farmers Lean Yellow Belt, 05/01/14, Farmers Insurance
Timeline
Compliance - Producer Licensing & Appointment Tech
Starr Companies
01.2022 - 07.2026
Underwriting - Submission Technician
Starr Companies
10.2019 - 01.2022
Brokerage - Underwriting Assistant
Rockwood Programs Inc
10.2017 - 10.2019
Information Technology - Help Desk Analyst I
Farmers Insurance
08.2015 - 08.2017
Data Entry - Policy Processor
21st Insurance
10.2011 - 08.2015
Administration - Image Clerk II
AIG Insurance
06.2005 - 09.2011
High School Diploma -
Padua Academy