Christina Wojciechowski
Middle River,MD
Summary
Responsible individual with excellent troubleshooting, customer service , multi-tasking abilities. Many years of experience in medical office, hospital, customer service, retail, childcare and volunteering. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with people of all ages. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
School Program Director
Caliday
09.2023 - Current
- Increased student participation by implementing diverse and interactive teaching methodologies.
- Developed strong rapport with students, resulting in higher levels of engagement and course satisfaction.
- Improved school program efficiency by streamlining administrative processes for curriculum planning and implementation.
- Collaborated with parents and teachers to address individual student needs, fostering an inclusive learning environment.
Day Spa Manager
Even Keel Wellness Spa
02.2021 - 09.2023
- Utilized promotions, print and digital marketing to attract new clients.
- Maintained front desk workstation by keeping it clean and organized.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Oversaw operations by managing activities related to task training, treatment procedures, budget maintenance, insurance, inventory management and marketing.
- Led spa tours for new members to familiarize guests with services provided.
- Held individual meetings with employees to address performance issues, improve performance and boost profitability by guaranteeing excellent spa and customer service programs.
- Responded to customer inquiries or complaints.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance.
- Managed spa inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
- Coordinated facility schedules to maximize usage and efficiency.
- Sustained operational efficiency, employee performance levels and customer service standards to increase overall spa profits by 60%
Home Daycare Owner
Self
08.2010 - 06.2021
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Planned and managed learning-focused, imaginative and play-oriented activities for 8 children.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Consulted with families to discuss activities and behaviors of each child.
- Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.
- Developed lessons and activities to promote children's physical and emotional development.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Handled daily administrative tasks efficiently to minimize time away from children, including updating attendance and requesting new supplies.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys each day.
- Cared for children ages 6 weeks to 10 years in nurturing and age-appropriate way.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
Merchandise Manager
Broadneck High School
06.2019 - 08.2020
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Oversaw inventory counts each week to maintain stock records and account for shrinkage.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Educated staff about coordinating clothing racks and related displays to boost effectiveness of promotions.
- Developed merchandise plans to purchase various highly sought-after items to increase sales numbers
- Supervised team merchandising employees and monitored adherence to company standards.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Supported loss prevention goals by monitoring shopper behavior.
- Logged reports, expenses, receipts and sales documents into digital database.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
PTO President
Magothy River Middle School
06.2017 - 08.2019
- Developed programs along other parent volunteers building and maintaining cohesive leadership structure.
- Worked with School Principal to enrich and enhance the educational and social programs of the school and to promote understanding and cooperation among the home, school and community.
- Represented the PTO at school and district events and meetings.
- Serve as the Primary Contact for Executive Board members and Committee Chairs at the school.
- Acted as a resource and member to all PTO committees when needed. Authorize by signature all outgoing PTO checks and purchase orders. •
- Submit a list of all PTO purchases and assembly costs to your school Budget Secretary for approval by the Board of Education regularly.
PTO President
Cape St. Claire Elementary School
06.2013 - 08.2017
- Oversaw and coordinated the activities of all Board members and coordinators.
- Facilitated monthly board meetings and managing communication to the school.
- Planned budget and approved spending for activities.
- Managed several school events year round
- Monitored students in lunchroom, recess, classrooms and field trips
- Assisted classes with parties and events.
- Made copies to assist teacher in preparing future lessons.
- Read stories with small groups of students of all ages and grades
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Maintained and operated classroom equipment to maximize use and lifespan.
- Assisted with school field trips and special events
Direct Sales Representative
Pampered Chef
08.2012 - 12.2015
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Met customers in homes and businesses to discuss and demonstrate products.
- Put together sales proposals and contracts.
- Managed and motivated sales team to increase revenue
- Read through recipes and set up all ingredients in advance for cooking classes I performed
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Fostered team collaboration between students of all ages through group projects.
Medical Billing Specialist
Anne Arundel Medical Center
08.2000 - 07.2003
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Pre-certified medical and radiology procedures, surgeries and echocardiograms.
- Posted and adjusted payments from insurance companies.
- Evaluated patients' financial status and established appropriate payment plans.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Identified and resolved patient billing and payment issues.
- Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Managed collections claims for unpaid bills against estates of debtors.
- Located errors and promptly refiled rejected claims.
- Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.
- Trained new employees on multiple medical billing programs and data entry software.
- Precisely evaluated and verified benefits and eligibility.
- Determined prior authorizations for medication and outpatient procedures.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Orchestrated day-to-day operations of billing department, including medical coding, payment posting, accounts receivables and collections.
- Adhered to established standards to safeguard all patients' health information.
- Liaised between patients, insurance companies and billing office.
Medical Receptionist
Maryland Primary Care Physicians
05.1997 - 08.2000
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Supported office staff and operational requirements with administrative tasks.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Completed and filed financial documentation for accounting purposes.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Enhanced office productivity by handling high volume of callers per day.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered charts to assigned areas of hospital by following established routing procedures.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Verified appropriate lab couriers picked up collected lab specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Compiled necessary documents for surgical billing packages.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Prepared initial patient charts for admission.
KinderCare Learning Centers
Maryland
08.1995 - 05.1997
- Assisted and supervised children through entire school day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Established guidelines for teacher performance, lesson planning and compliance with established procedures.
- Planned and prepared activities for students.
- Administered assessments for each child and tracked results.
Education
Early Childhood Certificate - Early Childhood Education
Anne Arundel Community College
Arnold, MD05.1998
High School Diploma -
Broadneck High School
Annapolis, MD06.1996
Skills
- Funds Management
- Activity Design
- Community Relations
- Fundraising
- Volunteer Recruitment
- Activity Planning
- Safety standards and protocols
- Planning and Coordination
Timeline
School Program Director
Caliday
09.2023 - Current
Day Spa Manager
Even Keel Wellness Spa
02.2021 - 09.2023
Merchandise Manager
Broadneck High School
06.2019 - 08.2020
PTO President
Magothy River Middle School
06.2017 - 08.2019
PTO President
Cape St. Claire Elementary School
06.2013 - 08.2017
Direct Sales Representative
Pampered Chef
08.2012 - 12.2015
Home Daycare Owner
Self
08.2010 - 06.2021
Medical Billing Specialist
Anne Arundel Medical Center
08.2000 - 07.2003
Medical Receptionist
Maryland Primary Care Physicians
05.1997 - 08.2000
KinderCare Learning Centers
Maryland
08.1995 - 05.1997
Early Childhood Certificate - Early Childhood Education
Anne Arundel Community College
High School Diploma -
Broadneck High School
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