Christina Woldesemait
Long Beach,CA
Summary
Well-trained health information and business management professional offering vast experience in medical and donor operations with a high focus on team coordination and leadership to provide a productive and quality-driven environment at all times.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Donor Relations Manager
Delightful Opportunities For Women-NGO
, London, U.K(Remote)
02.2022 - Current
- Maintained fundraising database to produce accurate monthly reports for board of directors.
- Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
- Liaised with business and community members to increase awareness of fundraising programs and causes.
- Prepared successful applications to obtain funding from government and private grants.
- Coordinated and supervised creative donor acquisition, prospect research, corporate and foundation support, government relations and grantsmanship.
- Planned, mobilized and managed development programs that attracted record-setting donations for non-profit institutions, allowing unprecedented expansion of services.
Real Estate Agent
Nationwide Real Estate Executives, Inc.
Long Beach, CA
09.2021 - Current
- Met with people from different locations and evaluated needs to help clients realize personal real estate goals.
- Generated list of properties to meet specific client needs.
- Researched and determined competitive market price.
- Promoted properties via advertisements, open houses and multiple listing services.
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral.
- Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Maintained current and accurate CRM database of prospective customers.
Patient Experience Manager/Advocate
Southern California Food Allergy And Research
Long Beach, CA
04.2018 - 03.2021
- Maintained records management system to process personnel information and produce reports.
- Helped patients understand care, coverage and payment responsibilities and rights.
- Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Implemented integrations from multiple data sources, including Salesforce, laserfische and Zendesk.
- Reviewed patient surveys and evaluations and made necessary adjustments to improve satisfaction.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Lead Patient Care Coordinator
Myeyedr
Washington, DC
03.2016 - 01.2018
- Processed patient intake information and updated medical records prior to treatment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Compiled and maintained medical charts and reports in complex digital databases.
- Assured regulatory compliance and professionalism across patient service.
- Communicated with patients with compassion while keeping medical information private.
Electronic Healthcare Specialist
Capitol Medical Center
Washington, DC
07.2013 - 01.2016
- Assisted with the implementation of an effective EMR system that is improving efficiency and reducing costs.
- Led, designed and implemented training programs and initiatives which contributed to successful completion of projects.
- Provide training, application support and assistance to Electronic Medical Records (EMR) end users.
- Assist in development of training programs and tools to promote effective training for staff and physicians.
- Successfully complete oral presentations in a group environment, as well as one-on-one training sessions.
- Aid with audit processes for security, end-user access, HIPAA and all regulatory compliance requirements.
- Provide support during EMR downtimes, software/system updates and interfaces.
- Troubleshoot all EMR problems as they occur.
- Establish and maintain efficient workflow practices utilizing the EMR to meet physician and staff needs.
- Consistently comply with applicable laws and regulations to ensure facility adheres to standards.
- Educate staff on state and federal statutes, rules and regulations governing Meaningful Use objectives.
- Interpret and communicate new or revised policies to staff.
- Strategically plan methods to achieve operational goals and targets.
- Encourage creative thinking, problem solving, and empowerment as part of the EMR committee to improve employee morale and teamwork with EMR projects.
- Closely collaborate with management team to make necessary system improvements to satisfy physician and staff needs for improved services.
- Create and maintain computerized record management systems to record data and generate reports.
- Provide appropriate access to and protect the confidentiality and integrity of patient, provider, employee, and business information in compliance with organization policies and standards.
International Flight Attendant
Emirates Airlines
, Dubai, U.A.E
04.2008 - 06.2012
- Greeted passengers, verified tickets and directed passengers to assigned seats.
- Addressed passengers' concerns about delayed and canceled flights and resolved the issues.
- Coordinated with ramp agents to verify that all baggage was placed on the correct outgoing flight.
- Maintained a friendly, positive attitude when dealing with distressed passengers.
- Relayed updates and information to passengers in a friendly and timely manner.
- Administered first aid to passengers experiencing medical emergencies.
- Supervised unaccompanied minors during flights.
- Checked to ensure that food, beverages, blankets, reading material, emergency equipment and other supplies were aboard.
- Announced and demonstrated safety and emergency procedures.
Education
Bachelor of Arts - Business Administration and Management
Kingston University
09.2007
Skills
- Database Administration
- Problem Resolution
- Organizational Skills
- Data Management
- Information Systems Management
- Team Management
- Negotiations Expert
- Analytical and Logical Thinking
- People Skills
- Customer Complaint Resolution
- Microsoft Office
- Athenahealth
- Epic
- Salesforce Software
- Zendesk Software
- Laserfiche Software
- First Aid/CPR
- Customer Service
- Staff Management
Certification
- Licensed Real Estate
- IATA Certified
Timeline
Donor Relations Manager
Delightful Opportunities For Women-NGO
02.2022 - Current
Real Estate Agent
Nationwide Real Estate Executives, Inc.
09.2021 - Current
Patient Experience Manager/Advocate
Southern California Food Allergy And Research
04.2018 - 03.2021
Lead Patient Care Coordinator
Myeyedr
03.2016 - 01.2018
Electronic Healthcare Specialist
Capitol Medical Center
07.2013 - 01.2016
International Flight Attendant
Emirates Airlines
04.2008 - 06.2012
Bachelor of Arts - Business Administration and Management
Kingston University
- Licensed Real Estate
- IATA Certified
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