Summary
Overview
Work History
Education
Skills
Certification
Timeline
Community Service
Generic
Christina Wright

Christina Wright

Tulsa,OK

Summary

Dynamic and results-driven professional with extensive experience as a Workers' Compensation Claims Adjuster at Consolidated Benefits Resources. Proven expertise in data analysis and project management, enhancing claims processes and compliance. Adept at utilizing Microsoft Office Suite and fostering collaboration, consistently achieving operational excellence and improving workflow efficiency.

Overview

20
20
years of professional experience
4
4
Certificate

Work History

Worker Compensation Claims Adjuster

Consolidated Benefits Resources
Tulsa, OK
01.2024 - 07.2025
  • Conducted thorough investigations of claims by engaging employers, medical providers, and employees.
  • Reviewed medical records and documented witness statements for accuracy.
  • Approved or denied compensability while managing benefits effectively.
  • Coordinated independent medical exams (IMEs) and handled subrogation processes.
  • Set and adjusted financial reserves to align with claim requirements.
  • Communicated consistently with claimants, attorneys, and clients to provide updates.
  • Tracked deadlines, appointments, and return-to-work statuses to ensure compliance.
  • Recommended and processed settlements, obtaining necessary approvals before closure.

All Lines Claims Adjuster

Connect Search LLC & Aesop Auto LLC
Kansas City, MO
12.2022 - 09.2023
  • Facilitated communication of commercial auto, general liability, and workers' compensation claims to insurance carriers.
  • Collected comprehensive documentation for claims, ensuring submission adherence and coverage compliance.
  • Assessed claims for potential subrogation and third-party exposure.
  • Executed special projects aimed at refining claims handling processes and procedures.
  • Addressed insurance carrier requests during annual workers' compensation audits.
  • Reported injury data to OSHA in compliance with regulatory standards.
  • Pioneered strategic improvement plans to resolve audit findings and enhance workflow efficiency.

Loan Compliance Specialist

Hawthorn Bank
Independence, MO
08.2020 - 07.2022
  • Reviewed residential loans for compliance with HMDA regulations and communicated necessary corrections.
  • Created training materials and organized compliance resources for effective implementation of changes.
  • Maintained relationships with customers, lenders, and third parties to enhance collaboration.
  • Submitted compliance forms for adverse actions or denied loans from underwriting department.
  • Monitored updates and compiled results in Excel reports for weekly management meetings.

Mortgage Loan Processor

First Federal Bank
Kansas City, MO
03.2020 - 08.2020
  • Responded to borrower inquiries about underwriting and loan documentation requests.
  • Reviewed loan files for compliance, submitting them to closing department promptly.
  • Obtained final inspections and payoff amounts for refinance transactions efficiently.
  • Conducted preliminary reviews of loan applications, alerting loan officers to deficiencies.
  • Submitted documents for borrower signatures related to FHA, FNMA, VA, and FHMLC loans.

SR. Loan Portfolio Manager

Cohen Financial Group
Leawood, KS
07.2019 - 11.2019
  • Serviced and established new loans for over 1,500 commercial accounts.
  • Reviewed loan files for compliance with tax, insurance, inspection, and escrow analysis requirements.
  • Configured ACH systems for automatic loan payment withdrawals from borrowers' accounts.
  • Collaborated with asset managers and legal department to resolve insurance disbursement issues.
  • Assisted borrowers and third parties with inquiries regarding taxes, disbursements, and premium payments through calls.

Loan Servicing Supervisor

North American Savings Bank
Grandview, MO
07.2017 - 03.2018
  • Facilitated communication of best practices among on-site and external personnel, aligning efforts and goals.
  • Delegated daily tasks to over 15 employees in loan servicing and insurance department.
  • Identified customer needs and communicated insights to executive and quality teams.
  • Streamlined quality programs and monitored compliance to address overdue issues.

Commercial Loan Analyst

PNC Bank
Overland Park, KS
02.2014 - 11.2016
  • Processed loan payoffs, property deeds, releases, and UCC filings efficiently.
  • Collected payments and mailed default letters to borrowers with delinquent accounts.
  • Reviewed departmental processing reports to ensure financial transactions were balanced.
  • Developed system queries in Microsoft Access for compliance audits.
  • Trained loan analysts and served as a departmental resource for procedural inquiries.

Education

Insurance Adjuster Training - Claims Adjusting

The Adjuster School
Addison, TX
10-2022

Skills

  • Microsoft Office Suite
  • Project management
  • Data analysis
  • B2B strategy
  • Encompass and Xactimate
  • Collaboration tools

Certification

  • Life Office Management Association Designations FLMI, ACS & PCS
  • Investment Company Institute
  • Securities Licensing & Training 6, 63 & 7
  • Missouri Real Estate School & Licensing
  • Notary Licensing & Training
  • The Adjuster School
  • All Lines Claims Adjuster License
  • Noble Adjuster Training Program

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Timeline

Worker Compensation Claims Adjuster

Consolidated Benefits Resources
01.2024 - 07.2025

All Lines Claims Adjuster

Connect Search LLC & Aesop Auto LLC
12.2022 - 09.2023

Loan Compliance Specialist

Hawthorn Bank
08.2020 - 07.2022

Mortgage Loan Processor

First Federal Bank
03.2020 - 08.2020

SR. Loan Portfolio Manager

Cohen Financial Group
07.2019 - 11.2019

Loan Servicing Supervisor

North American Savings Bank
07.2017 - 03.2018

Commercial Loan Analyst

PNC Bank
02.2014 - 11.2016

Insurance Adjuster Training - Claims Adjusting

The Adjuster School

Community Service

Operation Break-Through, United Way, Corporate Challenge, Human Society, KC Pet Project

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