Christina Yanez
San Antonio,TX
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
Confidental Company
05.2019 - Current
- Manage the financial performance of the property by overseeing rents, occupancy and expenditures.
- Supervise resident retention, renewal and leasing programs to maintain maximum occupancy in a 464 unit property.
- Oversee resident relations, which includes taking resident phone calls, requests and concerns.
- Approve/Deny prospect applications.
- Manage, train and counsel onsite staff effectively.
- Oversee daily leasing paperwork and proper completion of service requests.
- Computer software experience with Bluemoon, AMSI, Entrada, Excel, Outlook, and Word.
- Analyze monthly performance and budget projections, discuss strategies with the Regional Property
- Manager and complete annual asset business plans and budget forecasts.
- Assigns and proofs all leasing paperwork.
- Audits and adheres to lease file policy with consistency.
- Run make ready board, contact vendors, run work order program, order supplies for parts pending / make ready.
- Receive, record, and post all rental, late, NSF, and vending income payments, SODAS.
- Generate delinquency reports, renewal letters, and security deposit dispositions.
- Assist in preparing weekly marketing/leasing reports for the Property Manager.
- Notify delinquent residents daily by hand-delivered notice, phone calls, and emails.
- File all evictions, holdover, WRIT of possession, go to court.
- Periodically audit lease files for accuracy.
- Inspect units to ensure readiness and adherence to company standards.
- Take phone calls from prospects and make appointments.
- Greet prospects and have them complete guest cards.
- Qualify prospects on the type, size, price, and amenities available.
- Obtain picture I.D
- Before showing a prospect a unit or model.
- Sell the prospect on the merits of the property.
- Use closing techniques to get the lease.
- Follow up with phone calls.
- Assure that the application is completed and presented to the verifying agent.
- Notify the prospect of acceptance or rejection of the application.
- Complete all paperwork and prepare the lease packet for move-ins.
- Prepare maintenance requests for residents.
- Neat and professional personal appearance.
- Good communication skills.
- Self-confidence
- Outgoing
- Ability to relate to people.
- The ability to work well under pressure.
- Very good organizational skills.
Property Manager
Balfour Beatty Management Company
Schofield Barracks, Hawaii
04.2017 - 04.2019
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Generated leads for sales and rental properties through cold calls and referrals.
Property Manager
Century 21 Real Estate
02.2013 - 04.2017
Education
College Degree -
UTSA
06.2000
Skills
- Microsoft Excel
- Fair Housing regulations
- Property management
- Microsoft Word
- Bookkeeping
- Accounts Payable
- Accounts Receivable
- Bank Reconciliation
- General Ledger Accounting
- Yardi
- Negotiation
- Bilingual
- Inventory control
- Management
- Leadership
- Communication skills
- Customer service
- Landlord-tenant law
- Time management
- Organizational skills
- Administrative experience
- Supervising experience
- Computer skills
- Data entry
- Social media management
- Microsoft Office
- Computer literacy
- Sales
Certification
Driver's License, 12/01/24
Work Authorization
Authorized to work in the US for any employer
Personal Information
- Relocation: Anywhere
- Title: Motivated, results-oriented Manager
Timeline
Manager
Confidental Company
05.2019 - Current
Property Manager
Balfour Beatty Management Company
04.2017 - 04.2019
Property Manager
Century 21 Real Estate
02.2013 - 04.2017
College Degree -
UTSA