Christina Ybarra
San Jose,CA
Summary
Dedicated and empathetic individual with a strong passion for mental health advocacy and support, fueled by personal lived experience. I am eager to embark on a career journey within the mental health field, leveraging firsthand insight to provide compassionate care and understanding to clients. Possessing a solid foundation in communication, active listening, and empathy-building skills. I am seeking to contribute positively to a dynamic team environment where my unique perspective and professional skills can make a meaningful difference in the lives of others.
Overview
26
26
years of professional experience
Work History
PS Contracts Operations Specialist
Adobe
04.2019 - Current
- Reduced contract approval times by conducting thorough reviews and promptly addressing any discrepancies or concerns.
- Collaborated with cross-functional teams for efficient contract development, ensuring alignment with company objectives.
- Collaborated closely with Deal Desk and Legal to draft, review, and finalize contractual agreements that met both parties'' needs.
- Maintained open lines of communication with stakeholders throughout contracting process to ensure transparency and alignment on expectations.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Drafted, reviewed, and revised contracts for accuracy and completeness.
- Addressed contract disputes and provided advice and guidance to resolve issues.
- Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved.
Sales Operations Specialist - Order Management
Chargepoint, Inc.
10.2017 - 04.2019
- Review and accurately process all hardware and software order requests, including but not limited to new purchase orders, renewal subscriptions, and RMA support Cases
- Manage customer orders to ensure execution within timely delivery and lead time guidelines
- Manage daily Customer Backlog reports, with operations on daily basis to ensure on-time delivery of products and services
- Account management, including maintenance, updates, reporting, duplicate resolution and regular auditing
- Routine Reporting functions; Forecasting, Sales Open orders, RMA back log, Customer activity, Sales and Revenue Reporting
- Works cross functionally with groups such as Legal, Finance, Logistics, and Production
- Create and maintain Customer contracts and agreements, products, and pricing in systems, ensuring data integrity
- Submit, bill, and process spare part orders
- Generate purchase requisitions and purchase orders for materials/parts
Sales & Marketing Specialist III - Supply Chain
Creganna Medical
03.2014 - 10.2017
- Researches, troubleshoots, investigates and resolves complex customer challenges to ensure timely resolution and high customer satisfaction
- Manage customer accounts to ensure orders are executed within timely delivery and lead time guidelines.
- Formulates routine price quotations for customer and sales personnel
- Negotiate pricing with vendors/suppliers
- Account management, including maintenance, updates, reporting, duplicate resolution and regular auditing
- Forecasting, report generation and acting as internal contact for data pulls
- Manage Customer backlog and expedite requests
- Establishes and maintains a business climate that fosters positive and cooperative working relationships with customers
- Acts as key strategic player in ongoing customer service continuous improvement efforts, including providing input to department problem resolution, best practices, process refinement, and creation of new processes and/or guidelines
- Track and monitor progress, completions, and quality issues reported.
Program Coordinator - Field Operations
Minerva Networks
09.2013 - 02.2014
- Serve as central point of contact for Field Operation and Marketing events
- Responsibilities include, tracking all customer software installation projects, coordinate customer training webinars, and organize tradeshow events
- Track progress, completions, and trouble issues reported for field deployments
- Customer Contract tracking, distribution and archival
- Generate weekly reports and track customer surveys
- Coordinate logistics associated with customer events and trade shows
- Set up monthly iTVFusion training webinars for Minerva’s customer base
- Negotiate pricing with vendors providing conference space, booths, and other services needed
- Support sales, Pre-sales, and Marketing teams in producing required signage and other collateral for trade shows, and managing overall project schedule to insure Minerva’s successful presence at shows
- Assist in coordination of company meetings and events, supporting set up of meeting space, audio/video set up, and event scheduling.
Customer Service Representative
Simco Electronics, Inc.
04.2013 - 09.2013
- Manage customer accounts to ensure equipment calibration and repair orders are executed within timely delivery and lead time guidelines
- Purchase and expedite orders for repair parts, outside service, and supplies necessary for operation of organization
- Submit, bill, and process estimates for calibration/repair
- Manage daily Delayed Delivery Reports(DDR) to provide customers updated statuses on in house calibration and/or outside service requests
- Schedule and coordinate on-site field service, delivery, and/or pickup requests
- Generate purchase requisitions and purchase orders for materials/parts
- Monitor calibration/repair status to ensure equipment is completed within targeted lead time goal
- Resolve customer/vendor billing inquires and credit card reconciliation
Coordinator III
Sony Electronics, Inc.
01.1998 - 04.2013
- Promoted to provide customer service and support excellence as primary contact for Sony’s Professional Products online presence, the ServicesPLUS website
- Handle customer-reported issues, account registration and inquiries
- Serve as key liaison between customer and service desk to test access, verify website content issues, resolve password issues, and perform account resets
- Overseeing customer invoicing issues and concerns, serving as point of contact (POC) for product delivery issues, delays, lost shipments, and/or warehouse inventory problems
- Collaborating with Sales and Credit Departments to facilitate account resolution initiatives and customer related requirements
- Completing tax exemption certifications using Enable/Citrix database and manage/bill Technical Bulletins/Electronic Service Manual Library subscribers with a focus on pricing and delivery options
- Monitor and maintain support for Regional Service Centers for ETA’s tracking information, supply chain, pricing issues, expedited orders, cancellations and duplicate shipments
- Create daily, weekly and monthly sales, cycle count and warranty reports for presentation to senior management
- Ensure customer satisfaction regarding shipment arrangements and collaborate with procurement to ensure completion of pricing updates
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, CA05.2024
Associate of Arts - Liberal Arts - Social And Behaviroal Sciences Emph
De Anza College
Cupertino, CA06.2021
Associate of Arts - Psychology
De Anza College
Cupertino, CA06.2021
Skills
- Organized and Efficient
- Cross-functional Collaboration
- Community Outreach
- Problem-Solving
- Conflict Resolution
- Relationship Building
- Adaptability and Flexibility
- Interpersonal Skills
- Written and verbal communication
Child Advocate Volunteer
A CASA (Court Appointed Special Advocate) child advocate serves as a mentor by providing consistent support, guidance, and advocacy for children who have experienced abuse or neglect and are involved in the court system.
Timeline
PS Contracts Operations Specialist
Adobe
04.2019 - Current
Sales Operations Specialist - Order Management
Chargepoint, Inc.
10.2017 - 04.2019
Sales & Marketing Specialist III - Supply Chain
Creganna Medical
03.2014 - 10.2017
Program Coordinator - Field Operations
Minerva Networks
09.2013 - 02.2014
Customer Service Representative
Simco Electronics, Inc.
04.2013 - 09.2013
Coordinator III
Sony Electronics, Inc.
01.1998 - 04.2013
Bachelor of Arts - Psychology
San Jose State University
Associate of Arts - Liberal Arts - Social And Behaviroal Sciences Emph
De Anza College
Associate of Arts - Psychology
De Anza College
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