Hi, I’m
Christina Ybarra
San Jose,CA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
27
years of professional experience
1
Certificate
Work History
Gardner Health Services
Mental Health Specialist, Full-Service Partnership Department
08.2024 - Current
Job overview
- Assisting diverse, intensive and vulnerable communities with engagement in mental wellness, medical wellness, employment, housing and benefits
- Working closely and assist other licensed staff with providing adequate care to clients with engagement directly to client and their support system to further improve their ability to engage in their daily activities and wellness to avoid decompensation
- Communicate and continuously advocate for proper care and positive changes that will further improve client’s stability and quality of life
- Complete clinical documentation according to clinical, state and county guidelines to effectively monitor clients ongoing progress and areas that require additional support
- Provided compassionate support during times of crisis or acute distress while maintaining professional boundaries and ethical standards.
Adobe
PS Contracts Operations Specialist
04.2019 - Current
Job overview
- Reduced contract approval times by conducting thorough reviews and promptly addressing any discrepancies or concerns
- Collaborated with cross-functional teams for efficient contract development, ensuring alignment with company objectives
- Collaborated closely with Deal Desk and Legal to draft, review, and finalize contractual agreements that met both parties' needs
- Maintained open lines of communication with stakeholders throughout contracting process to ensure transparency and alignment on expectations
- Monitored incoming contracts and service agreements for correct pricing and information
- Draft, review, and revise contracts for accuracy and completeness
- Addressed contract disputes and provided advice and guidance to resolve issues
- Provided expert guidance during contract disputes resolution processes, fostering positive relationships between parties involved
Chargepoint, Inc.
Sales Operations Specialist - Order Management
10.2017 - 04.2019
Job overview
- Review and accurately process all hardware and software order requests, including but not limited to new purchase orders, renewal subscriptions, and RMA support Cases
- Manage daily Customer Backlog reports, with operations on daily basis to ensure on-time delivery of products and services
- Account management, including maintenance, updates, reporting, duplicate resolution and regular auditing
- Routine Reporting functions; Forecasting, Sales Open orders, RMA back log, Customer activity, Sales and Revenue Reporting
- Create and maintain Customer contracts and agreements, products, and pricing in systems, ensuring data integrity
- Generate purchase requisitions and purchase orders for materials/parts
Creganna Medical
Sales & Marketing Specialist III - Supply Chain
03.2014 - 10.2017
Job overview
- Researches, troubleshoots, investigates and resolves complex customer challenges to ensure timely resolution and high customer satisfaction
- Manage customer accounts to ensure orders are executed within timely delivery and lead time guidelines
- Formulates routine price quotations for customer and sales personnel
- Negotiate pricing with vendors/suppliers
- Account management, including maintenance, updates, reporting, duplicate resolution and regular auditing
- Forecasting, report generation and acting as internal contact for data pulls
- Manage Customer backlog and expedite requests
- Establishes and maintains a business climate that fosters positive and cooperative working relationships with customers
- Acts as key strategic player in ongoing customer service continuous improvement efforts, including providing input to department problem resolution, best practices, process refinement, and creation of new processes and/or guidelines
- Track and monitor progress, completions, and quality issues reported
Minerva Networks
Program Coordinator - Field Operations
09.2013 - 02.2014
Job overview
- Track progress, completions, and trouble issues reported for field deployments
- Customer Contract tracking, distribution and archival
- Generate weekly reports and track customer surveys
- Coordinate logistics associated with customer events and trade shows
- Negotiate pricing with vendors providing conference space, booths, and other services needed
- Support sales, Pre-sales, and Marketing teams in producing required signage and other collateral for trade shows, and managing overall project schedule to insure Minerva's successful presence at shows
Simco Electronics, Inc.
Customer Service Representative
04.2013 - 09.2013
Job overview
- Manage customer accounts to ensure equipment calibration and repair orders are executed within timely delivery and lead time guidelines
- Purchase and expedite orders for repair parts, outside service, and supplies necessary for operation of organization
- Submit, bill, and process estimates for calibration/repair
- Schedule and coordinate on-site field service, delivery, and/or pickup requests
- Generate purchase requisitions and purchase orders for materials/parts
- Resolve customer/vendor billing inquires and credit card reconciliation
Sony Electronics, Inc.
Coordinator III
01.1998 - 04.2013
Job overview
- Promoted to provide customer service and support excellence as primary contact for Sony's Professional Products online presence, the ServicesPLUS website
- Handle customer-reported issues, account registration and inquiries
- Serve as key liaison between customer and service desk to test access, verify website content issues, resolve password issues, and perform account resets
- Overseeing customer invoicing issues and concerns, serving as point of contact (POC) for product delivery issues, delays, lost shipments, and/or warehouse inventory problems
- Monitor and maintain support for Regional Service Centers for ETA's tracking information, supply chain, pricing issues, expedited orders, cancellations and duplicate shipments
Education
San Jose State University, San Jose, CA
Bachelor of Arts from Psychology
05.2024
De Anza College, Cupertino, CA
Associate of Arts from Liberal Arts – Emphasis in Social And Behavioral Sciences
06.2021
University Overview
GPA: Magna Cum Laude
De Anza College, Cupertino, CA
Associate of Arts from Psychology
06.2021
University Overview
GPA: Magna Cum Laude
Skills
- Organized and Efficient
- Cross-functional Collaboration
- Community Outreach
- Problem-Solving
- Conflict Resolution
- Relationship Building
- Adaptability and Flexibility
- Interpersonal Skills
Certification
- Cultural Competence Certification, 09/01/24
- Medical-Documentation Training Certification, 09/01/24
- Legal and Ethical Standards of Care in Behavioral Health Certification, 09/01/24
- Prevention, Identification, and Reporting of Dependent Adult Abuse Certification, 09/01/24
- Identifying and Responding to Child Abuse and Neglect Certification, 09/01/24
- Incident Report Training Certification, 09/01/24
Timeline
Mental Health Specialist, Full-Service Partnership Department
Gardner Health Services
08.2024 - Current
PS Contracts Operations Specialist
Adobe
04.2019 - Current
Sales Operations Specialist - Order Management
Chargepoint, Inc.
10.2017 - 04.2019
Sales & Marketing Specialist III - Supply Chain
Creganna Medical
03.2014 - 10.2017
Program Coordinator - Field Operations
Minerva Networks
09.2013 - 02.2014
Customer Service Representative
Simco Electronics, Inc.
04.2013 - 09.2013
Coordinator III
Sony Electronics, Inc.
01.1998 - 04.2013
De Anza College
Associate of Arts from Liberal Arts – Emphasis in Social And Behavioral Sciences
De Anza College
Associate of Arts from Psychology
- Cultural Competence Certification, 09/01/24
- Medical-Documentation Training Certification, 09/01/24
- Legal and Ethical Standards of Care in Behavioral Health Certification, 09/01/24
- Prevention, Identification, and Reporting of Dependent Adult Abuse Certification, 09/01/24
- Identifying and Responding to Child Abuse and Neglect Certification, 09/01/24
- Incident Report Training Certification, 09/01/24
San Jose State University
Bachelor of Arts from Psychology
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