Christina Young
Canton,MI
Summary
Dynamic professional with a proven track record at Extended Stay America, excelling in roles requiring exceptional organizational skills and safety protocol knowledge. Adept at fostering teamwork and collaboration, significantly enhancing operational efficiency. With Amazon skilled in PIT operation and inventory control, with a commitment to achieving top results through meticulous attention to detail and effective communication.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.
Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Experienced leader with strong background in guiding teams, managing projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals.
Known for collaborative approach and commitment to excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement.
Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Housekeeping
Extended Stay America Llc
2016.06 - 2022.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Ensured timely room turnovers by coordinating efforts between front desk and housekeeping teams.
- Coordinated with housekeeping staff to ensure timely room preparation for arriving guests.
- Worked closely with housekeeping department ensuring seamless transition between teams'' responsibilities.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Adhered strictly to safety protocols, minimizing accidents and injuries among housekeeping staff members.
- Trained and mentored junior housekeeping staff, improving their skills and performance levels.
- Maintained a clean and organized environment by performing light housekeeping duties and laundry tasks.
- Assisted management in implementing new procedures for increased efficiency within the housekeeping department.
Front Desk Receptionist
Extended Stay America Llc
2017.09 - 2022.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Trained new team members on company procedures, customer service and issue resolution.
Maintenance Engineer
Extended Stay America
2017.11 - 2022.09
- Reviewed technical documentation to complete equipment maintenance and repair.
- Organized and directed maintenance shutdowns and startups.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Established maintenance schedules to ensure timely completion of all required tasks while minimizing disruptions to operations.
- Resolved customer complaints in prompt, polite and professional approach.
- Performed root cause failure analysis on critical equipment, leading to more effective preventative measures.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained and supervised staff on equipment maintenance and safety procedures.
- Conducted thorough risk assessments before undertaking any maintenance activities to mitigate potential hazards effectively.
Assistant Manager
Extended Stay America
2019.03 - 2022.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
Amazon Sort Center
Amazon LLC
2023.03 - Current
- Ensured timely completion of projects by maintaining clean and organized work sites.
- Supported team members in completing complex masonry tasks through effective communication and collaboration.
- Demonstrated strong work ethic while performing physically demanding tasks such as lifting heavy objects or operating machinery.
- Increased productivity by efficiently loading, unloading, and organizing tools and materials on job sites.
- Safely moving and loading XL items to pallets and trucks.
- Machine operator
Amazon FC Associate
Amazon LLC
2023.03 - Current
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
- Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
- Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
- Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
- Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Ensured proper labeling of products to facilitate easy identification during storage or retrieval processes.
Education
Ged -
Stark Weather Highschool
Plymouth, MISkills
- Construction safety
- Safety awareness
- Safety understanding
- Forklift Operation
- Inventory Control
- Repair skills
- Process Improvement
- Quality Control Analysis
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Materials knowledge
- Decision-Making
- Safety protocol knowledge
- Training and mentoring
- Team building
- Quality Inspection
- Finishing work
- Task Prioritization
- Self Motivation
- Professionalism
- Interpersonal Communication
- Job Planning
- Time management abilities
- Professional Demeanor
- Written Communication
- Problem-solving aptitude
Timeline
Amazon Sort Center
Amazon LLC
2023.03 - Current
Amazon FC Associate
Amazon LLC
2023.03 - Current
Assistant Manager
Extended Stay America
2019.03 - 2022.09
Maintenance Engineer
Extended Stay America
2017.11 - 2022.09
Front Desk Receptionist
Extended Stay America Llc
2017.09 - 2022.09
Housekeeping
Extended Stay America Llc
2016.06 - 2022.09
Ged -
Stark Weather Highschool
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