Christina Young
Columbus,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support
NTT DATA
Remote
10.2022 - Current
- Installing new technologies and teaching end users how to operate them, Providing remote technical support via internet or phone, Backing up and restoring files, Maintaining operating systems by repairing hardware and configuring software, performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations, diagnoses and resolves problems in response to customer reported incidents, confers with end users to determine types of hardware.
Data Entry Specialist
A1fed
Remote
02.2023 - 09.2023
- Supported the Federal Emergency Management Agency (FEMA), Preparing, compiling, sorting, and verifying documents and data for entry, Entering data into database software and checking for accuracy, Resolving discrepancies and obtaining further information for incomplete data, Updating, deleting, and combining data as required, Creating and maintaining spreadsheets and databases, Operating office equipment such as scanners and printers, Reviewing and correcting data errors, Accuracy, Speed, and Efficiency: met or exceeded all performance targets for data entry speed, accuracy, and productivity while processing a large volume of data, Attention to Detail: shown exceptional attention to detail, identifying and rectifying errors in data entries promptly
- This dedication to data quality has had a positive impact on our operations, Reliability: been a reliable team member, consistently meeting deadlines and contributing to the smooth functioning of our data management processes, Adaptability: readily adapted to changes in data entry procedures and software, demonstrating a willingness to learn and improve.
Claims Specialist
CEI
Remote
05.2022 - 09.2022
- Compiled data from multiple sources for reporting purposes.
- Maintained detailed records of all claim activities including notes about conversations with claimants or representatives.
- Collaborated with other departments within the organization to resolve issues related to claims processing.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
Customer Service Representative
Atento-MDH
San Antonio, TX
08.2021 - 05.2022
- Schedules, reschedules, and/or cancels COVID vaccine appointments for patients by telephone for Maryland Dept of Health
- Collects all necessary patient information, Registers and processes information for the general public for COVID-19 vaccine, Collects all relevant patient information and schedules follow-up appointments for second COVID-19 vaccine, Directs patients where to go within vaccination clinic upon entering and registering.
Tech Support Specialist
VXI Global Solutions
Remote
07.2021 - 10.2021
- Under direct supervision in a call center environment, assist commercial customers with troubleshooting, warranty claims, dispatching service, parts inquire
- Follow up with all open cases through completion to ensure superior customer satisfaction.
Remote Customer Service Representative-Supervisor
MCI Company
Savannah, GA
02.2021 - 09.2021
- Provide exceptional customer service over the phone answering questions and resolving concerns for the customer, Employ problem-solving skills to assist the customer, Provide issue resolution for customer concerns dealing with service appointments and questions about their vehicle, Consistently exhibit a patient and friendly demeanor with the customer, Manage through multiple systems, programs, and screens simultaneously; properly logging calls in the system, Accurately maintain customer database and ensure all records are updated.
Emergency Roadside Dispatcher
MCI Careers
06.2021 - 08.2021
- Receive emergency and non-emergency calls and record significant information, Address problems and requests by transmitting information or providing solutions, Receive and dispatch orders for products or deliveries, Prioritize calls according to urgency and importance, Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations, Monitor the route and status of field units to coordinate and prioritize their schedule, Provide field units with information about orders, traffic, obstacles and requirements, Enter data in computer system and maintain logs and records of calls, activities and other information.
Parts Specialist/Customer Service
Glades Auto Parts
Belle Glade, FL
03.2020 - 08.2020
- Delivers auto parts from distributors or small businesses to various customers
- You can typically find this job with auto part stores
- You are expected to collect the correct orders from the store or warehouse and load them into the delivery truck
- Pull parts from warehouse.
Store Manager
Town star/ Gpm Investments
Pahokee, FL
04.2018 - 08.2020
- Completes store operational requirements by scheduling and assigning employees; following up on work results, Maintains store staff by recruiting, selecting, orienting, and training employees, Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results, Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements, Ensures availability of merchandise and services by approving contracts; maintaining inventories, Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends, Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios, Secures merchandise by implementing security systems and measures, Protects employees and customers by providing a safe and clean store environment, Maintains the stability and reputation of the store by complying with legal requirements, Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures, Contributes to team effort by accomplishing related results as needed.
Forklift Operator/Order Puller
J&J Family of Farms
West Lake, FL
10.2019 - 03.2020
- Correctly and efficiently moved product between delivery vehicles, staging areas and storage racks, Pulled products for shipment to worldwide locations and prepared/received incoming shipments and reviewed contents against purchase order for accuracy, Removed pallets, assembled product containers and crates using powered lift trucks, electric pallet jack and cherry picker, Responsible for routine picking, receiving, shipping, and packing functions in accordance with established work processes.
Education
High school diploma -
Paul Laurence Dunbar High School
05.2003
Some College (No Degree) - Automotive Technology
Columbus Technical College
Columbus, GASkills
- Claims management
- Customer Service
- Call Center
- CSR
- Customer Support
- Automotive Diagnostics
- RF Scanner
- Order Picker
- Pallet Jack
- Shipping & Receiving
- Order Picking
- Program Management
- Forklift
- Technical Support
- Reach Truck
- Packaging
- Quality Control
- Inventory Control
- Logistics
- Warehouse Experience
- Administrative Experience
- Quality Assurance
- Conflict Management
- Technical Troubleshooting
- Hardware and Peripherals
- Call Center Operations
- Application Installations
- Hardware Upgrades
- Software Installation
- SharePoint
- UI
- Computer networking
- Help Desk
- Operating Systems
- Active Directory
- Software Troubleshooting
- IT Support
- MySQL
- Microsoft Windows Server
- Certifications and Licenses
- First Aid Certification
- Forklift Certification
- Google IT Support Professional Certification
- Present
- Assessments
- Call center customer service — Proficient
- August 2022
- Demonstrating customer service skills in a call center setting
- Hardware Diagnostics
- User Support
- Data Recovery
- Application Support
- Issue Troubleshooting
- MS Office Proficiency
- Microsoft Outlook
- Technical Documents Comprehension
Certification
- CPR, FIRST AID AED Training - 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Data Entry Specialist
A1fed
02.2023 - 09.2023
IT Support
NTT DATA
10.2022 - Current
Claims Specialist
CEI
05.2022 - 09.2022
Customer Service Representative
Atento-MDH
08.2021 - 05.2022
Tech Support Specialist
VXI Global Solutions
07.2021 - 10.2021
Emergency Roadside Dispatcher
MCI Careers
06.2021 - 08.2021
Remote Customer Service Representative-Supervisor
MCI Company
02.2021 - 09.2021
Parts Specialist/Customer Service
Glades Auto Parts
03.2020 - 08.2020
Forklift Operator/Order Puller
J&J Family of Farms
10.2019 - 03.2020
Store Manager
Town star/ Gpm Investments
04.2018 - 08.2020
High school diploma -
Paul Laurence Dunbar High School
Some College (No Degree) - Automotive Technology
Columbus Technical College
Similar Profiles
Pankaj NathPankaj Nath
Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)Director - Cloud & Infrastructure Services at NTT DATA Services (Previously NTT/Netmagic)
GAZI MAMOONUR ALAMGAZI MAMOONUR ALAM
SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)SENIOR NETWORK ENGINEER at NTT GLOBAL PVT. LTD(NTT DATA)
Yashika SureshbabuYashika Sureshbabu
Service Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT DataService Desk Analyst / Acting Shift Lead at NTT GDC India Private Limited / NTT Data
Ruchi SharmaRuchi Sharma
QA Specialist Engineering TL at NTT Data (NTT cloud Com.)QA Specialist Engineering TL at NTT Data (NTT cloud Com.)
Kimberlee PetersonKimberlee Peterson
Leasing Consultant at RangeWaterLeasing Consultant at RangeWater