Christina Youssef
Palmetto
Summary
Results-driven child welfare professional with in-depth experience in assessing and investigating child protection cases. Skilled in conducting thorough investigations, preparing detailed reports, and collaborating with multidisciplinary teams to ensure child safety and well-being. Highly adaptable and reliable, possessing strong analytical and interpersonal skills essential for navigating complex situations and achieving positive outcomes.
Secure a responsible career opportunity to fully utilize my training and skill, while making a significant contribution to the success of the company.
Overview
23
23
years of professional experience
Work History
Child Protective Investigator
Department Of Children and Families, State of Florida
02.2024 - Current
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Customer Retention Manager Service Rep (Service)
Ferrellgas
09.2021 - 01.2024
- Confirming scheduling
- State Permitting compliance follow-ups
- Coordination of payment for installations
- Contract financial Money authorization collection for dock propane
- Creating work authorizations orders for installation
- Tank installations tests and site checks
- Helping with service coordinating
Compliance Specialist
Blue Rhino
03.2020 - 09.2021
- Managed Taking applications for permitting requirements for the state of FL, NY, NJ, and PA
- Working with local municipalities to get accurate information for LPG permitting
- Working with local teams for scheduling cage installations drops
- Addressing safety issues, and compliance
- Accounts payable
Service Coordination Manager
ADT Home Health
03.2018 - 03.2021
- Shipping of appropriate government insurance ordered devices
- Package tracking
- Confirmation with customers on package and scheduling techs
- Billing out to correct agencies for products
Technical Service Manager Representative
Short Circuit Electronics
05.2016 - 05.2018
- Contacted corporate customers to resolve/troubleshoot CCTV equip and walk thru repairs
- Recommended and Worked on ordering equipment for installations and projects
- Contract Hired 3rd party technicians for projects managed contracted by Short Circuit
- Addressing safety issues, and compliance
- Reviewed accounts payable on all accounts for accuracy of hours and materials used
Crew-Assistant GM
Bell Management
06.2010 - 05.2016
- Scheduling of 20+ employees
- Responsible for site P & L (Profit & Loss)
- Inventory Management
- Compliance of Food Safety
- Retention of employees
- Cash Management
- Customer Service/accuracy
Compliance Manager Administrative Assistant
ADT Security
06.2002 - 06.2010
- Customer Retention
- Crew Scheduling Dispatching
- Warehouse management of inventory and personnel
- Vehicle Fleet Management
- Compliance/permitting
- Client Scheduling of installations for Residential and Commercial customers
- Creating accounts for monitoring/ coordinating with technicians on site
Education
Bachelors - Psychology, General concentration, Industrial psychology
Keiser University
09.2022
General Studies - General studies
Park Hill Sr. High
05.1993
Skills
- MANAGEMENT
- SERVICE COORDINATION
- COMPLIANCE
- CUSTOMER SERVICE
- ACCOUNTS RECEIVABLE/PAYABLE
- MS SOFTWARE, POWER POINT, ORACLE, PEOPLE SOFT, SALESFORCE, AND OFFICE 365
- OUTSTANDING VERBAL AND WRITTEN COMMUNICATON SKILLS, INCLUDING DOCUMENTATION
- EXCELLENT INTERPERSONAL SKILLS
- GOOD ORGANIZATION SKILLS, ABILITY TO MULTITASK, AND BE A TEAM PLAYER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
02.2024 - Current
Customer Retention Manager Service Rep (Service)
Ferrellgas
09.2021 - 01.2024
Compliance Specialist
Blue Rhino
03.2020 - 09.2021
Service Coordination Manager
ADT Home Health
03.2018 - 03.2021
Technical Service Manager Representative
Short Circuit Electronics
05.2016 - 05.2018
Crew-Assistant GM
Bell Management
06.2010 - 05.2016
Compliance Manager Administrative Assistant
ADT Security
06.2002 - 06.2010
General Studies - General studies
Park Hill Sr. High
Bachelors - Psychology, General concentration, Industrial psychology
Keiser University
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