Christina Youssef
Palmetto
Summary
Results-driven child welfare professional with in-depth experience in assessing and investigating child protection cases. Skilled in conducting thorough investigations, preparing detailed reports, and collaborating with multidisciplinary teams to ensure child safety and well-being. Highly adaptable and reliable, possessing strong analytical and interpersonal skills essential for navigating complex situations and achieving positive outcomes.
Secure a responsible career opportunity to fully utilize my training and skill, while making a significant contribution to the success of the company.
Overview
23
23
years of professional experience
Work History
Child Protective Investigator
Department Of Children and Families, State of Florida
Bradenton, FL
02.2024 - Current
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
- Documented cases meticulously, maintaining accurate records for court proceedings and agency use.
- Enhanced family support systems by connecting families with appropriate resources and services.
- Collaborated with multidisciplinary teams to ensure comprehensive assessments and intervention plans for children at risk.
- Reduced risk of harm to children by identifying safety concerns during investigative assessments.
- Utilized strong interviewing skills to gather critical information from children, parents, educators, medical professionals, and law enforcement personnel.
- Improved child safety by conducting thorough investigations into allegations of abuse and neglect.
- Assessed the need for legal intervention, making recommendations to supervisors and collaborating with legal teams to ensure child''s safety and wellbeing.
- Identified patterns of abuse/neglect during investigations by reviewing case histories and drawing connections between past incidents and current concerns.
- Ensured compliance with state regulations regarding timelines for investigations, documentation, and reporting requirements.
- Provided expert testimony in court hearings, contributing to informed decisions on child welfare matters.
Customer Retention Manager Service Rep (Service)
Ferrellgas
09.2021 - 01.2024
- Confirming scheduling
- State Permitting compliance follow-ups
- Coordination of payment for installations
- Contract financial Money authorization collection for dock propane
- Creating work authorizations orders for installation
- Tank installations tests and site checks
- Helping with service coordinating
Compliance Specialist
Blue Rhino
03.2020 - 09.2021
- Managed Taking applications for permitting requirements for the state of FL, NY, NJ, and PA
- Working with local municipalities to get accurate information for LPG permitting
- Working with local teams for scheduling cage installations drops
- Addressing safety issues, and compliance
- Accounts payable
Service Coordination Manager
ADT Home Health
03.2018 - 03.2021
- Shipping of appropriate government insurance ordered devices
- Package tracking
- Confirmation with customers on package and scheduling techs
- Billing out to correct agencies for products
Technical Service Manager Representative
Short Circuit Electronics
05.2016 - 05.2018
- Contacted corporate customers to resolve/troubleshoot CCTV equip and walk thru repairs
- Recommended and Worked on ordering equipment for installations and projects
- Contract Hired 3rd party technicians for projects managed contracted by Short Circuit
- Addressing safety issues, and compliance
- Reviewed accounts payable on all accounts for accuracy of hours and materials used
Crew-Assistant GM
Bell Management
06.2010 - 05.2016
- Scheduling of 20+ employees
- Responsible for site P & L (Profit & Loss)
- Inventory Management
- Compliance of Food Safety
- Retention of employees
- Cash Management
- Customer Service/accuracy
Compliance Manager Administrative Assistant
ADT Security
06.2002 - 06.2010
- Customer Retention
- Crew Scheduling Dispatching
- Warehouse management of inventory and personnel
- Vehicle Fleet Management
- Compliance/permitting
- Client Scheduling of installations for Residential and Commercial customers
- Creating accounts for monitoring/ coordinating with technicians on site
Education
Bachelors - Psychology, General concentration, Industrial psychology
Keiser University
09.2022
General Studies - General studies
Park Hill Sr. High
05.1993
Skills
- MANAGEMENT
- SERVICE COORDINATION
- COMPLIANCE
- CUSTOMER SERVICE
- ACCOUNTS RECEIVABLE/PAYABLE
- MS SOFTWARE, POWER POINT, ORACLE, PEOPLE SOFT, SALESFORCE, AND OFFICE 365
- OUTSTANDING VERBAL AND WRITTEN COMMUNICATON SKILLS, INCLUDING DOCUMENTATION
- EXCELLENT INTERPERSONAL SKILLS
- GOOD ORGANIZATION SKILLS, ABILITY TO MULTITASK, AND BE A TEAM PLAYER
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Child Protective Investigator
Department Of Children and Families, State of Florida
02.2024 - Current
Customer Retention Manager Service Rep (Service)
Ferrellgas
09.2021 - 01.2024
Compliance Specialist
Blue Rhino
03.2020 - 09.2021
Service Coordination Manager
ADT Home Health
03.2018 - 03.2021
Technical Service Manager Representative
Short Circuit Electronics
05.2016 - 05.2018
Crew-Assistant GM
Bell Management
06.2010 - 05.2016
Compliance Manager Administrative Assistant
ADT Security
06.2002 - 06.2010
General Studies - General studies
Park Hill Sr. High
Bachelors - Psychology, General concentration, Industrial psychology
Keiser University