Christina Zamora
El Paso,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Sr. Total Rewards Specialist
United Site Services
11.2021 - Current
- Manage employee benefits programs, including health insurance, retirement plans, life insurance, disability coverage, and other offerings
- Handle changes or updates to employee benefits due to life events like marriage, childbirth, etc
- Guide employees through enrollment, help them understand their benefits, and ensure all forms and documents are completed on time
- Ensure the organization's benefits programs comply with company policies and relevant laws, such as the Affordable Care Act (ACA) and other regulatory requirements.
- Work with insurance and retirement plan providers and vendors to ensure employee data is enrolled correctly and benefits are delivered on time and as needed
- Collaborate with HR leadership to align total rewards programs with business objectives
- Manage relationships with external vendors and consultants
- Develop and deliver employee communication materials related to total rewards.
- Conduct regular audits of compensation and benefits programs to ensure accuracy and compliance
- Manages STD/LTD programs and vendor relationships
- Ensures that STD claims are coordinated with FMLA or general medical cases
- Partners closely with HRBPs on all related cases/claims
Regional Office Manager
Kids Dental & Orthodontics
El Paso, TX
01.2019 - 12.2021
- Oversee the daily operations of the entire office in El Paso, oversee 3 doctors with a staff of 30 including outside marketers by managing employee relations, patient relations and achieving operational goals
- Oversee meetings, conduct performance reviews and address employee questions and concerns over time cards, health insurance, 401k,etc ,etc
- In charge of human resources including recruiting new hires, training, orientations, terminations of staff
- Including processing payroll with ADP and Paychex systems
- Treatment Coordination included selling, going over all aspects of treatment recommended by Doctor(s), presenting all financing options and verifying insurance benefits from a variety of Insurance companies including children's medicaid and all PPO plans
- Additional responsibilities include stimulating new patient growth, Marketing, Social Media, Community Events, Setting up Health Fairs and close relationships with head start centers
Regional Manager
Aventura & Galaxia Dental
El Paso, TX
01.2018 - 01.2019
- Oversee the daily operations of 2 offices in El Paso, oversee 2 doctors at each location with a staff of 45 including outside marketers at each location
- In charge of human resources including recruiting new hires, training, orientations, development and terminations of staff
- Oversee meetings, conduct performance reviews and address employee questions and concerns
- Including the processing of payroll using ADP systems
- Maintain the daily operations and revenue enhancements necessary to keep a competitive dental office viable
- Managed patient scheduling, staff productivity, collections while working with management to oversee implementation of short and long term work plans and objectives
- Additional responsibilities include stimulating new patient growth, Marketing, Social Media, Community Events, Setting up Health Fairs along with developing close relationships with small business owners
Southwest Regional Office Manager
Smile Straight Orthodontics
El Paso, TX
01.2010 - 01.2018
- Oversee the daily operations of 8 offices in the Southwest Region including 3 offices in El Paso, 3 in Tucson, AZ, 1 in Glendale, AZ and 1 in Midland, TX
- Oversee 4 office managers and 10-15 employees per location
- In charge of human resources including new hires, training, terminations, unemployment benefits, 401K and any patient complaints to be resolved in a timely manner
- Oversee meetings, conduct performance reviews and address employee questions and concerns over time cards, health insurance, 401k,etc ,etc
- Additional, processing payroll for all 8 offices in my Southwest Region every 2 weeks using ADP payroll system
- Treatment Coordination included selling, going over all aspects of treatment recommended by Doctor(s), presenting all financing options and verifying insurance benefits from a variety of Insurance companies
- Responsible for office profit & loss by managing patient scheduling, staff productivity, collections and receivables, specialty referral process and miscellaneous operational expenses
- Additional responsibilities include stimulating new patient growth, marketing and promotional programs
- Administrative tasks such as financial report review, bank deposits, revenue posting, payroll projections, staff payroll and bonus, accounts receivable reports and invoice processing
Office Manager
UniFirst Corporation
El Paso, TX
01.2007 - 01.2009
- Directly trained and supervised 10+ employees to deliver outstanding customer service
- Retention Rate 100%
- Process payroll for 100+ employees in different departments twice a week using ADP systems and procedures
- Verify and process daily deposits to the bank and research any overages and shortages accordingly
- Checks and Balances
- Worked closely with the General Manager to maintain budget numbers and prevent budget cuts
- In charge of all administration processes including new hires, training videos, terminations, benefits, 401(k), human resource complaints and unemployment benefits
Office Manager
Insurance Auto Auctions
El Paso, TX
01.2004 - 01.2007
- Supervisor involved in all aspects of the office including Accounts Payable, Accounts Receivable, buyer payments, buyer complaints, title work, title problems, daily deposits, armored vehicle pick up and etc
- In charge of keeping the Accounts Receivable under 10% of budget
- Succeeded in this for one year in a row
- Worked closely with different insurance companies to ensure 100% customer service and great returns on salvage
- Handled a ten-line telephone system, which required me to utilize my great customer service skills over the phone
- Assisted customers and buyers in any questions or problems they had while giving it my full effort to resolve each problem in a prompt manner
Education
Associate of Applied Science (A.A.S) - Business Management
Border Institute of Technology
Diploma - General Studies
J.M. Hanks High School
Skills
- Bilingual
- Microsoft Windows 11
- ADP Payroll System
- UKG Ben Admin
- Paychex Payroll System
- Ortho II
- Ortho II Edge
- Dentrix
- TMHP
- X-Charge
- X-Change
- Good organizational skills
- Excellent teamwork
- Great communication skills
- Customer satisfaction
- Benefits Administration
- Retirement planning
- Benefits Explanation
- Open enrollment
References
Given upon request
Timeline
Sr. Total Rewards Specialist
United Site Services
11.2021 - Current
Regional Office Manager
Kids Dental & Orthodontics
01.2019 - 12.2021
Regional Manager
Aventura & Galaxia Dental
01.2018 - 01.2019
Southwest Regional Office Manager
Smile Straight Orthodontics
01.2010 - 01.2018
Office Manager
UniFirst Corporation
01.2007 - 01.2009
Office Manager
Insurance Auto Auctions
01.2004 - 01.2007
Associate of Applied Science (A.A.S) - Business Management
Border Institute of Technology
Diploma - General Studies
J.M. Hanks High School
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