CHRISTINA ZAMPEDRI
Shelton,Connecticut
Summary
Results-driven professional with extensive sales and case management experience, seeking a challenging career change. Strong communication and interpersonal skills, coupled with data analysis and strategic problem-solving abilities, which lead to excelling in previous roles. Thrives in a fast-paced environment, excels under pressure, and builds positive relationships with clients and colleagues. Eager to leverage sales and case management expertise to make a meaningful impact in a new opportunity.
Overview
12
12
years of professional experience
1
1
Certification
Work History
FAMILY SERVICE ADVISOR
Catholic Cemeteries Association
11.2018 - Current
- Offering support and guidance to grieving families to plan and organize funeral services
- Educating clients on memorializing options, pre- need arrangements and providing information on funeral insurance policies
- Build and maintain strong relationships with customers, funeral directors, vendors, and community organizations through
- Meet and exceed monthly sales goals by networking, developing leads, contacting referrals and setting appointments
- Maintain detailed records of customer interactions, submit and follow all sales through process to appropriate vendors and/or cemetery personnel
- Manage and coordinate with multiple projects, training new employees, assisting with implementing new products/systems.
- Managed over 20 calls per day, averaged over 50 sales monthly.
- Surpassed needed base line sales by double.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
PROFESSIONAL SALES CONSULTANT
Brandfon Honda
12.2017 - 11.2018
- Assisted customers in selecting vehicles fitting budget requirements and transportation needs
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Presented sales offers to customers in a knowledgeable and professional manner
- Guided customers through complex solutions on phone, in showroom and virtually
- Maintained relationships with other employees to foster smooth car-buying process for customers
- Attained and surpassed sales goals by 4 additional units while complying with company policies and procedures
- Achieved high ranking customer service index above district average.
CLIENT EXPERIENCE SPECIALIST
Mercedes Benz of North Haven, Mercedes Benz
06.2017 - 11.2017
- Certification and kept above district average CSI score while attaining sales goals
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
- Assisted sales with product research, pricing and lead time information.
- Committed to delivering excellent customer service while working in fast-paced environments
- Utilized sales techniques and persuasive language to close profitable deals
- Helped drive positive customer experience by building relationships, exhibiting empathy and providing solutions
- Placed special orders, submitted online orders, contacted other stores to find desired items
- Prepared, evaluated and used CRM reports to identify customers, obtain supporting information to optimize customer experience
CERTIFIED SALES CONSULTANT
Premier Kia
09.2015 - 05.2017
- Provided efficient and courteous service to customers at all times
- Maintained strong and extensive working knowledge of not only all Kia's models, packaging, and features, but used car inventory as well
- Identified and qualified customer needs while negotiating and closing profitable deals
- Prepared and evaluated CRM reports to identify new or previously missed sale opportunities, therefore establishing long term relationships with customers
- Completed yearly certifications on all new vehicles, and consistently delivered personal performance which ranked in top sales
- Managed over 50 customer calls per day.
RESIDENTIAL FACILITY MANAGER FOR SUPPORTED LIVING
Kennedy Center
10.2014 - 07.2015
- Oversee and coordinate all facets of supported living options program; Provided direct service and support to over 21 consumers, such as handling referral for medical, housing and financial issues, conducting needs/case management evaluation, and resolving complaints
- Established and oversaw administrative procedures to meet objectives set by boards of directors and senior management
- Prepared and reviewed operational reports and schedules
- Attend and lead meetings for development and implementation of resident's treatment plans
- Consulted with agency staff and other community programs on program-related federal, state, and county regulations and policies
- Hired, trained and motivated facility personnel to maintain positive staff relations
- Evaluated work of staff and volunteers to ensure that programs were of appropriate quality and that resources were used effectively.
- Evaluated facility operations and personnel for safety and health regulations compliance.
RESOURCE COORDINATOR & INTENSIVE CASE MANAGER
North Metro Community Services
10.2013 - 10.2014
- Provide case management and ongoing assessments throughout service plan year for caseload of over 30 consumers
- Collected information about clients through interviews and observation to develop treatment plans
- Directed patients toward resources provided by public agencies and community organizations to meet treatment needs and provide additional support
- Evaluated effectiveness of counseling programs in resolving identified problems and moving towards defined objectives
- Volunteered to provide Intensive Case Management (ICM) services to those transitioning from nursing homes into independent living
- Responsible for linking caseload of 8 consumers to direct delivery of needed services received through Colorado Choice Transitions (CCT)-Elderly Blind and Disabled program.
CASE MANAGER
Access Long Term Care Support Solutions/Innovage
12.2011 - 10.2013
- Responsible for obtaining information and making referrals, determining client eligibility, developing service plans, and monitoring consumer services for caseload of 130+
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provide information and resources for clients, family members and other professionals while assisting in Single Entry Point program evaluation, outreach, and resource development
- Specialized within Elderly, Blind, and Disabled waivers, but also with Consumer Directed Assistance Support Services waiver, and as case management to those participating in a pilot program for Spinal Cord Injuries
- Identified at-risk populations using approved screening tool and followed established reporting procedures
- Kept abreast of case management practices and engagement strategies through professional development.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Education
Bachelor of Arts - Social Work
Rhode Island College
Providence05.2007
Skills
- Strong Analytical and Problem-Solving Skills
- Client Relationship Management
- Supplier Relationships
- Customer Experience
- Client Rapport-Building
- Corrective Actions
- Training Initiatives
- Time Management Skills
Certification
- Life Insurance License - acquired 2020
- CNP - Certified Notary Public
I really enjoy camping, hiking, event planning, white water rafting, arts & crafts
I really enjoy camping, hiking, reading, event planning, white water rafting, and some arts and crafts.
Timeline
FAMILY SERVICE ADVISOR
Catholic Cemeteries Association
11.2018 - Current
PROFESSIONAL SALES CONSULTANT
Brandfon Honda
12.2017 - 11.2018
CLIENT EXPERIENCE SPECIALIST
Mercedes Benz of North Haven, Mercedes Benz
06.2017 - 11.2017
CERTIFIED SALES CONSULTANT
Premier Kia
09.2015 - 05.2017
RESIDENTIAL FACILITY MANAGER FOR SUPPORTED LIVING
Kennedy Center
10.2014 - 07.2015
RESOURCE COORDINATOR & INTENSIVE CASE MANAGER
North Metro Community Services
10.2013 - 10.2014
CASE MANAGER
Access Long Term Care Support Solutions/Innovage
12.2011 - 10.2013
Bachelor of Arts - Social Work
Rhode Island College
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