CHRISTINA ZAPATA
Palm Beach Gardens,FL
Summary
Responsible & proficient in sales, and customer service including use of many Pos systems/troubleshooting. Passionate and motivated, barista with a drive for a fun & enjoyable work environment that wants the same values. Over 10 years in food service & 5 years in coffee/sales/customer service positions.
Overview
20
20
years of professional experience
Work History
Baker/Barista/assistant Manager
Subculture Coffee Roasters
Jupiter, FL
03.2020 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Juice Bar/Key Holder
Christopher's Kitchen
Palm Beach Gardens, FL
03.2012 - Current
- Job details include: prepping and maintaining par all desserts, making all ice cream flavors, sauces, frozen/fresh fruit/fresh produce for smoothies & juice, inventory, maintaining a3minute ticket window, caring for all equipment to ensure properly working at all times
- Keyholder: Unlock/count drawers, distribute money, deposits
- Expeditor: run food, watch food lines, roll silverware, set up inside tables when theres time
- To Go market: Answering phone calls, taking orders, answering questions about allergies, & our menu
- Upselling
Secretary/computer work
Self
Palm Beach Gardens, FL
01.2005 - 09.2012
- Typing Proposals, invoices for my fathers A/C business
Menchies Shift Lead
Menchie's Frozen Yogurt
Palm Beach Gardens, FL
07.2011 - 03.2012
- Stock all cups, spoons, retail items
- First in first out rotation for all frozen yogurt and freezer items in fridge and freezer
- Prepping all machines, properly assembling them and taking them apart, as well as cleaning them
- Multitasking via answering phones, answering customer questions, and taking multiple transactions
- Counting the drawers properly at end of day
- Maintaining cleanliness of all store items
- Locking up, setting alarm
Education
High School Diploma - Culinary Arts/Choir
Jupiter High School
Jupiter, FL05.2011
Skills
- Customer and Personal Service
- Judgment and Decision Making
- Mathematics
- Troubleshooting
- Time Management
- Education and Training
- Food Production
- Equipment Maintenance
Timeline
Baker/Barista/assistant Manager
Subculture Coffee Roasters
03.2020 - Current
Juice Bar/Key Holder
Christopher's Kitchen
03.2012 - Current
Menchies Shift Lead
Menchie's Frozen Yogurt
07.2011 - 03.2012
Secretary/computer work
Self
01.2005 - 09.2012
High School Diploma - Culinary Arts/Choir
Jupiter High School