Dynamic professional with successful experience in fast-paced office settings. Possesses excellent communication and customer service skills. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, organized, detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Youth Sports Coordinator
East Manatee Bulldogs Football & Cheer
08.2021 - Current
Enhanced team performance by implementing strategic coaching techniques and focusing on individual player development.
Increased youth participation in sports programs by organizing engaging events and promoting community involvement.
Improved athlete safety by conducting regular equipment checks, ensuring proper maintenance, and updating procedures as needed.
Reduced conflicts among players and parents through effective mediation strategies, creating a supportive environment for all involved.
Managed budgets responsibly, allocating funds towards necessary equipment upgrades and facility improvements.
Coordinated schedules for games, practices, and competitions while taking into account the availability of coaches, volunteers, and facilities.
Promoted a culture of respect and good sportsmanship among athletes through consistent enforcement of rules and expectations.
Organized successful fundraising events that generated additional financial support for the sports program.
Established clear lines of communication between parents, coaches, volunteers, and administrators by holding regular meetings and providing updates on program developments.
Increased volunteer engagement by creating opportunities for parents to contribute their skills in coaching or other essential roles within the program structure.
Recruited skilled coaches who shared the organization's values of promoting youth development through sports.
Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
Ordered equipment and kept meticulous records on athletic equipment inventory.
Recruited and interviewed individuals for coaching jobs and other athletic department staff positions.
Provided leadership, guidance and support to staff members.
Domestic Engineer
Stay At Home Mom
11.2012 - Current
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks.
Organized and detail-oriented with a strong work ethic.
Sales Brand Ambassador
CoolToday
12.2019 - 10.2021
Boosted sales performance by conducting engaging product demonstrations and communicating key brand benefits to customers.
Enhanced brand awareness with captivating in-store displays and interacting with customers.
Increased customer loyalty through personalized sales interactions, providing expert product knowledge and recommendations.
Provided exceptional customer service, addressing concerns and ensuring satisfaction with purchased products.
Attended trade shows and industry events to expand professional network and promote brand awareness among potential clients.
Generated leads by hosting in-store events, showcasing product features and benefits to prospective customers.
Engaged customers to communicate key product features.
Greeted customers warmly and pleasantly answered inquiries.
Executed promotional campaigns to drive brand awareness and sales.
Communicated product value, quality, and style to educate and entice potential customers.
Increased sales by effectively communicating product benefits.
Maintained accurate records of promotional events and customer interactions.
Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
Freelance Photographer
Self Employed Photographer
11.2011 - 12.2019
Enhanced client satisfaction by delivering high-quality photographs for various events and projects.
Captured stunning images for weddings, events, and portraits, resulting in repeat business and referrals.
Streamlined photo editing process, increasing efficiency and reducing turnaround time for clients.
Built a diverse portfolio by working with clients across multiple industries, showcasing versatility and adaptability.
Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
Managed all aspects of the photography business, from scheduling shoots to invoicing clients, demonstrating strong organizational skills.
Established a strong online presence through social media marketing and website development, attracting new clients and expanding brand reach.
Provided exceptional customer service throughout the entire project lifecycle, fostering long-term client relationships.
Organized photoshoots from conceptualization to completion, effectively coordinating logistics such as locations, models, and props.
Assisted clients in selecting the best images from photoshoots for optimal print quality and visual impact in marketing materials or personal use.
Adapted to a variety of shooting environments and lighting conditions, showcasing creativity and technical expertise.
Monitored trends in photography to stay current in industry.
Selected and set up appropriate props, backdrops, and lighting.
Administrative Assistant
Southeastern Painting Company
02.2011 - 08.2012
Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Office Receptionist
Psychiatric Associates Of Carolina Health Services
11.2010 - 02.2011
Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
Organized paperwork such as charts and reports for office and patient needs.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Performed various administrative tasks by filing, copying and faxing documents.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Customer Service Coordinator
CoolToday
09.2004 - 10.2009
Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Streamlined communication channels for increased efficiency and better customer service experience.
Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
Maintained accurate records of customer interactions, tracking trends and identifying opportunities for improvement.
Participated in company-wide initiatives aimed at enhancing the overall customer experience.
Leveraged strong product knowledge to educate customers about available options and assist them in making informed purchasing decisions.
Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
Contributed to the development and implementation of a customer feedback survey, analyzing results to identify areas for potential improvement.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
No Degree - Administrations of Business Management & Marketing
Manatee Community College
Bradenton
No Degree - Photography
Coastal Carolina Community College
Jacksonville, NC
High School Diploma -
Lakewood Ranch High School
Bradenton, FL
05.2006
Skills
Data Entry
Marketing & Social Media Knowledge
Customer and Client Relations
Tech-Savvy
Correspondence Writing
Goal-Oriented
Multitasking
Customer Service
Microsoft Office, Adobe Photoshop, Adobe Lightroom, Canva
Photography and Photo Editing
Trade Shows & Event Coordination
Organizational skills and Attention to detail
Software
Adobe Photoshop
Adobe Lightroom
Canva
Microsoft Office
Timeline
Youth Sports Coordinator
East Manatee Bulldogs Football & Cheer
08.2021 - Current
Sales Brand Ambassador
CoolToday
12.2019 - 10.2021
Domestic Engineer
Stay At Home Mom
11.2012 - Current
Freelance Photographer
Self Employed Photographer
11.2011 - 12.2019
Administrative Assistant
Southeastern Painting Company
02.2011 - 08.2012
Medical Office Receptionist
Psychiatric Associates Of Carolina Health Services
11.2010 - 02.2011
Customer Service Coordinator
CoolToday
09.2004 - 10.2009
No Degree - Administrations of Business Management & Marketing
Manatee Community College
No Degree - Photography
Coastal Carolina Community College
High School Diploma -
Lakewood Ranch High School
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