CHRISTINA A BUDD

Norwich,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

Work History

Frontier Communications Complex Assigner, Sherburne Plant Service Center

Sherburne, NY

09.2008 - Current

Efficient in many locations/states within the assignment department
Have been trained and worked in many of the Complex functions within the assignment department
Have taught and assisted with some training of specific processes
Traveled to Wisconsin and Connecticut to train new processes and job skills
Have been identified as a “sme” or go-to-person for many of the new employees
Put together documentation to help streamline many assignment processes
Worked together with engineering departments to make sure projects are completed on time and correctly
Able to read engineering prints (trained as a Cutter)
Perficient in many computer programs and systems

Frontier Communications Dispatch Clerk

Sherburne Plant Service Center

Sherburne, NY

10.2000 - 09.2008

Handling countless phone calls both internally from reps and externally from technicians and customers
Concentrated on meeting answer times and customer commitments
Delegated work to technicians to guarantee commitments were met
Helped bring on new areas, new programs and worked on many UAT testing projects
Traveled to both Rochester (to help them transition from their systems to our new Dispatch system) and Johnstown (to help with improving communication between the various departments)
Trained new employees
Proficient in many computer programs

Education

Associates Degree - Travel & Tourism

Herkimer County Community College

High School Regents Diploma -

Norwich Senior High School

Skills

Team Building
Customer Service
Leadership
Excellent Communication
Organization and Time Management

Data Entry
Communication
Research
Recordkeeping
Quality Assurance

Timeline

- Frontier Communications Complex Assigner, Sherburne Plant Service Center

09.2008 - Current

Frontier Communications Dispatch Clerk - Sherburne Plant Service Center

10.2000 - 09.2008

Herkimer County Community College - Associates Degree, Travel & Tourism

Norwich Senior High School - High School Regents Diploma,