Christina B. Cleveland
Spartanburg,SC
Summary
Strong leader and problem-solver demonstrating strong multitasking abilities and follow-through on tasks. Technical training on integrated web applications, along with excellent written and verbal communication skills, including conflict resolution. The ability to collaborate effectively, manage multiple projects simultaneously, work in a fast-paced startup environment, and adapt to a modified workweek or on-call weekends is essential, as is a willingness to travel to conferences as needed. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Independent Contractor
Self Employed Services
Spartanburg, SC
03.2023 - Current
- Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements.
- Provides day-to-day delivery of critical processes, administration and servicing activities in in connection with retail and commercial deposits and payments
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Professional
American Express
03.2022 - 03.2023
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Promoted positive relationships between mentees and other peers and adults to encourage social resilience and connection.
- Assisted mentees in developing self-confidence and positive self-image.
Residential Inbound Sales Representative
Charter Spectrum
07.2019 - 09.2021
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Describe all functions, features, and details of products and services to customers.
- Worked with multiple means of communication within fast-paced environment.
RETAIL ASSOCIATE MANAGER
GP Mobile
10.2018 - 07.2019
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Mentor and develop customer service specialists and nurture an environment where they can excel through encouragement and empowerment
- Take ownership of customer service team issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused toward that mission
- Problem-solving efficiently with customers through different communication channels such as email, text, phone, and messenger apps
ASSISTANT STORE MANAGER
Rue21
09.2014 - 10.2018
- Started working at rue21 as a sales associate in 2014 and moved into management in 2015. I ended my time at rue21 as an assistant manager in 2018.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
Education
Associate of Arts - General Studies
York Technical College
Rock Hill, SC01-2025
High School Diploma -
Rock Hill High School
Rock Hill, SC 06.2014
Skills
- Report Generation
- Data Management
- Effective Communication
- Telephone Etiquette
- Active Listening
- Positive Vocabulary
- Managing Ambiguity
- Creative Problem Solving
- Time Management
- Follow-up Questioning
- Requirements Gathering
- Error Correction
- Scheduling
- Proficient in Microsoft Suites and Google Suites
Timeline
Independent Contractor
Self Employed Services
03.2023 - Current
Customer Care Professional
American Express
03.2022 - 03.2023
Residential Inbound Sales Representative
Charter Spectrum
07.2019 - 09.2021
RETAIL ASSOCIATE MANAGER
GP Mobile
10.2018 - 07.2019
ASSISTANT STORE MANAGER
Rue21
09.2014 - 10.2018
Associate of Arts - General Studies
York Technical College
High School Diploma -
Rock Hill High School