Christina Buch Leps
Ellsworth,ME
Summary
Experienced Data Analyst with over 4 years of experience in accounts payable. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Special
Education Tech
Ellsworth, ME
11.2020 - 02.2022
- Read and implement 504 and IEPs
- Help special needs students with homework
- Take notes for students
- Proctor tests and SATs
- Teach small groups of students on variety of subjects
Data Analyst, Accounts Receivable
Newport News Shipbuilding
Newport News, VA
05.2018 - 06.2019
- Read various IEPs and 504s know difference between IEP and 504 ensure each students plan is being followed teach individualize classes grade assignments administer tests in various subjects attend classes with students help students with homework file daily reports through excel use google meets and zoom to remote teach, Part of 3 person research team
- Analyzed and troubleshot 5 different databases
- Presented findings and suggestions to management
- Input data into new invoice database system
- Surpass daily entry and analyzation goals
- Assisted in increasing revenue based on data
- Worked with SOP, Oracle, and other SQL databases
- Accounts Payable and
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Developed tables, views and materialized views using SQL.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Recommended data standardization and usage for protection of data integrity.
- Coordinated statistical data analysis, design and information flow.
- Identified and documented project constraints, assumptions, business impacts, risks and scope exclusions.
- Researched and resolved issues regarding integrity of data flow into databases.
- Trained employees on software to improve data management, monitored use and suggested improvements.
- Documented business workflows for stakeholder review.
- Evaluated trends to understand competitive environments and assess current strategies.
Accounts Payable Specialist
Ferguson
Newport News, VA
02.2015 - 05.2018
- Enter accurately 100 to 150 invoices a day analyze data and report findings
- Create pivot tables to interpret data evaluate new data from additional sources use Peoplesoft, Trilogie, and quickbooks work an excel sheet with 200 discrepancies solve most discrepancies in one step communicate with branches if there is a delay use multiline telephone provide 5 star customer service 4 quarters in a row
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Used advanced software skills to produce high-quality documents, reports and presentations.
- Developed client rapport by efficiently addressing incoming correspondence and resolving 200 A/P inquires per day.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Maintained 95% accuracy while processing $1.5 million worth of 2 month payments.
Customer Service
ADT Security Services
Jacksonville, FL
02.2013 - 03.2014
- Take over 100 inbound calls a day educate customers on new products consistently met monthly sales goals offer packages that would increase revenue transfer calls to appropriate departments answer multi line phone give tech support on advance security systems obtain prober information from callers take payments give credit to customers bills help with taking escalated call
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided back up for customer service managers.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
Customer Service
Kohl's Department Store
Mays Landing, NJ
12.2006 - 08.2012
- Work with excel, RF units, and IBM registers take payments from customers close registers at end of the night aide in manager on duty calls solve customer problems by thinking fast process refunds enter chargebacks using excel
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and provided back up for customer service managers.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor Of Science - Biology
Richard Stockton College
Master Of Science - Biology
University of Saint Joseph
Skills
- Information Verification
- Collecting Statements
- Data Integrity
- Critical Thinking
- Evidence Recording
- Information Documentation
- Active Listening
- Customer Order Fulfillment
- Training Materials
- Organizational Systems
- Accounts Payable and Accounts Receivable
- Educational Strategies
- Reading Comprehension
- Classroom Instruction
- Business Correspondence
- Staff Meetings
- Filing Records
- Electronic Filing System
Timeline
Special
Education Tech
11.2020 - 02.2022
Data Analyst, Accounts Receivable
Newport News Shipbuilding
05.2018 - 06.2019
Accounts Payable Specialist
Ferguson
02.2015 - 05.2018
Customer Service
ADT Security Services
02.2013 - 03.2014
Customer Service
Kohl's Department Store
12.2006 - 08.2012
Bachelor Of Science - Biology
Richard Stockton College
Master Of Science - Biology
University of Saint Joseph
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