CHRISTINA D MUNOZ
Englewood,NJ
Summary
To obtain a position that will enable me to grow, utilize my strong organizational skills, educational background, and the ability to work well with others.
Overview
19
19
years of professional experience
Work History
Senior Medical Secretary
NYU Langone Medical Center, GI Associates
New York, NY
03.2021 - Current
- Provided administrative and secretarial support to physicians and other healthcare professionals.
- Organized and maintained medical records, patient data, and confidential files.
- Scheduled appointments for patients, coordinated meetings.
- Responded to inquiries from patients regarding their medical records or treatment plans.
- Ensured compliance with all applicable regulations related to HIPAA privacy laws.
- Answered phone calls in a professional manner; responded promptly to voicemails and emails.
- Verified insurance coverage prior to treatments or procedures being performed.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed physician calendar, scheduling patient appointments and procedures.
- Compiled physical and digital documents, charts and reports.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
Administrative Coordinator
CUMC- Dept of Thoracic Surgery
New York, NY
08.2018 - 03.2021
- Evaluated employee job performance and motivated staff to improve productivity.
- Under the direction of the Administrator, the Coordinator oversee the day to day operations of the practice.
- Coordinate workflow between front end, clinical and other support staff and ensures an efficient patient throughput.
- Provides an ongoing assessment of practice operations with suggestions for improvement as needed.
- Assist with all front desk functions as needed including but not limited to; answering phone calls, patient check-in/ check-out, scheduling of ancillary tests, and follow-up appointments.
- Collaborates with the Administrator/CFO and FPO Operations to ensure that administrative, operational, and financial expectations are aligned.
- Responsible for ordering supplies, processing requisitions, and creating purchase orders.
- Participate in the supervision, recruiting, hiring, and training for all practice staff.
- Create and coordinate staff schedules, vacations, routine, and emergency leaves with responsibility for training and coordinating personnel to ensure staffing coverage. Provide coverage for staff as needed to ensure efficient practice operations.
- Under the leadership of the Division Administrator, the Coordinator will participate in monitoring staff performance and providing feedback to staff
- Monitor staff attendance and assist with timekeeping.
- Hold regular staff meetings for feedback and problem-solving. Disseminate HR policies and updates in a timely manner.
- Investigate, document, and resolve all patient, staff, and provider issues/complaints taking case to Escalate issues and concerns as appropriate to the Division Administrator.
- Comply with all HIPAA and OSHA regulations as well as all compliance and safety guidelines.
- Align customer service goals with those of ColumbiaDoctors/FPO to assure one standard of care.
- Review charges to ensure proper CPT, ICD-10 codes, and modifiers are in place prior to submission
- Respond to patient billing issues by reviewing accounts
- Foster and encourage a culture of service to ensure the highest levels of patient, staff, and provider satisfaction.
Practice Supervisor
CUMC/Digestive and Liver Diseases
New York, NY
07.2015 - 08.2018
- Assist staff with patient requests and complaints and serve as patient advocate regarding billing and patient care issues.
- Assist with front-end initiatives, such as meaningful use, patient satisfaction, pay for performances, etc.
- Assist with day to day practice operations and responsible for assigned patient service activities and operational workflow.
- Assist with onboarding of new staff and physicians, such as access to systems, etc.
- Assist with physician credentialing and enrollment with managed care plans and federal payors as well as other licensing agency (i.e DEA, etc) Assist with supervision and training of practice staff.
- Provide backup coverage for practice manager and assist with staffing coverage as needed.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
Medical Secretary
Service Corp/Digestive & Liver Diseases
New York, NY
01.2014 - 07.2015
- Answered phones.
- Took messages and made appointments for office visits using IDX.
- Confirmed appointments.
- Ensured patient demographics and insurance, collected copays, referrals, co-insurance and self-pay balances prior to visits.
- Completed laboratory requisitions forms that were not on Crown system.
- Performed other duties as assigned by Operations Manager.
- Insurance verification/precertification, managed MD calendars made appointments for procedures and booked OR.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Office Manager
Riverside Pediatric Group Riverside Medical Group
North Bergen, Secaucus, NJ
03.2005 - 01.2014
- Managed daily operations of a high volume pediatric office.
- Supervised a staff of 25 employees.
- Policy & Procedure Development.
- Scheduled meetings for doctors and staff.
- Staff training and supervision.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
Education
High School Diploma -
Memorial High School
West New York, NJ06.2002
Some College (No Degree) - Health Administration
New Jersey City University
Jersey City, NJSkills
- Calendar management
- Proficient in EPIC, IDX, CROWN EMR
- Schedule management
- Teamwork
References
References Upon Request
Languages
Bilingual. Fluent in English and Spanish
Timeline
Senior Medical Secretary
NYU Langone Medical Center, GI Associates
03.2021 - Current
Administrative Coordinator
CUMC- Dept of Thoracic Surgery
08.2018 - 03.2021
Practice Supervisor
CUMC/Digestive and Liver Diseases
07.2015 - 08.2018
Medical Secretary
Service Corp/Digestive & Liver Diseases
01.2014 - 07.2015
Office Manager
Riverside Pediatric Group Riverside Medical Group
03.2005 - 01.2014
High School Diploma -
Memorial High School
Some College (No Degree) - Health Administration
New Jersey City University
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