CHRISTINA DEFRANK

Work History

Providence Medical Group Inc

PORTLAND, Oregon

08.2023 - Current

Educated patients and families on health management, promoting adherence to treatment protocols.
Led quality improvement initiatives that enhanced operational efficiency within clinic workflows.
Conducted patient assessments, identifying critical issues and coordinating appropriate interventions promptly.
Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
Enhanced efficiency of the clinic by coordinating with multidisciplinary teams, streamlining workflows, and optimizing resource allocation.
Educated patients, families and caregivers about conditions and treatments.

Providence Health & Services

Portland, Oregon

11.2021 - 04.2023

Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
Obtained case history and gathered triage information to determine appropriate avenue for care.
Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Evaluated patient histories, complaints, and current symptoms.
Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Advised patients on pre- and post-operative instructions, medication administration and symptoms indicating emergency care.
Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.

Providence Health & Services

09.2015 - 11.2021

Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
Explained health care issues and ramifications to patients and families to promote informed medical care choices.
Collaborated with other healthcare professionals to provide quality patient care.
Led daily nursing rounds to assess patient progress and address any concerns.
Utilized ventilators, monitors and infusion pumps following manufactures' guidelines.
Monitored patients' respiratory status and ventilator operation and made adjustments to promote stabilization.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Responded to emergency situations to provide rapid and accurate care.