Christina Dixon King
Richlands,NC
Summary
Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Contact Center Representative
Ancora Education
12.2023 - 09.2024
- Provided exceptional customer service by actively listening to students and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling students inquiries.
Admission Representative
Miller-Motte
08.2022 - 08.2023
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
- Scheduled appointments to meet with students face-to-face and discuss education plans.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
- Assisted in meeting annual enrollment goals by consistently achieving personal recruitment targets set forth by management each academic year.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
Team Lead/Adjudication
Alorica
06.2020 - 07.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Tech Support/Customer Service
Convergys
08.2010 - 06.2020
- Provide customer service to the customer for their package needs
- Help provide technical support for the customer shipping system
- Help train new employees as they come in.
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
Office Manager
Hadley Family Chiropractic
08.2016 - 07.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Medical Billing and Coding, Medical Law and Ethics, Anatomy and Physiology, Health Information Systems, Medical Insurance, Medical Office Systems, Medical Terminology, Finance -
Miller Motte
Jacksonville, NC01.2016
Skills
Proficient in Microsoft Word
Proficient in Excel
Workload Management
Customer Service
Problem-solving skills
Data Entry
Verbal and written communication
Inbound phone calls
Training experience
Complaint resolution
CRM Software
Type 30 words per min
Awards
- Agent of the month a couple of times with Convergys
- Agent of the month a couple of times with Alorica
Timeline
Contact Center Representative
Ancora Education
12.2023 - 09.2024
Admission Representative
Miller-Motte
08.2022 - 08.2023
Team Lead/Adjudication
Alorica
06.2020 - 07.2022
Office Manager
Hadley Family Chiropractic
08.2016 - 07.2018
Tech Support/Customer Service
Convergys
08.2010 - 06.2020
Medical Billing and Coding, Medical Law and Ethics, Anatomy and Physiology, Health Information Systems, Medical Insurance, Medical Office Systems, Medical Terminology, Finance -
Miller Motte
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