Christina Evans
Crawfordsville,IN
Summary
Driven professional with a proven track record at Fiserv in enhancing client satisfaction and fostering strong relationships. Excelled in team collaboration and problem-solving, significantly improving training processes and client communication. Skilled in Microsoft Office and data management, adept at multitasking and maintaining meticulous attention to detail. Achieved notable success in order fulfillment and account reconciliation, contributing to sustained business growth.
Overview
29
29
years of professional experience
Work History
Client Support Representative, Consultant
Fiserv
12.2006 - Current
- Developed and maintained strong client relationships, ensuring high levels of satisfaction to not only maintain but to extend relationship for future business opportunities.
- Assisted in the training of incoming support representatives on internal applications enhancing their skillset and knowledge in key areas.
- Worked closely with team members to maintain a positive, supportive work environment that fostered collaboration and ongoing learning.
- Developed training materials and facilitated training of existing and new clients on client facing web portal for tracking orders, submitting rush orders, and reporting.
- Acted as a liaison between clients and internal departments when necessary to facilitate prompt resolution of account-related issues/concerns, as well as assisting in delivering comprehensive solutions for clients needs.
- Maintained detailed records of client interactions, documenting all relevant information for future reference and analysis.
- Calculated inventory usage, providing reorder notifications, handling of order submissions and tracking of orders throughout ordering process to completion.
- Analyzed and provided feedback on client invoices to ensure correct and concise minimizing errors in financial records.
Administrative Assistant
Myler Church Building Systems Of Midwest
03.1995 - 12.2006
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Coordinated travel arrangements for non-executive staff, ensuring cost-effective and timely accommodations and transportation.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Organized office events including catering for client visits, corporate meetings, holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Assisted in invoice creation and payment processing. Providing financial reports to leadership daily, weekly and monthly.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
High School Diploma -
North Montgomery High School
Crawfordsville, IndianaNo Degree - Accounting And Business Management
IUPUI
Indianapolis, INSkills
- Strong Work Ethic
- Client Relationship Building
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Organizational Skills
- Attention to Detail
- Microsoft Office
- Quality Control
- Order Fulfillment
- Data Management
- Account Reconciliation
- Sales and Upselling
Timeline
Client Support Representative, Consultant
Fiserv
12.2006 - Current
Administrative Assistant
Myler Church Building Systems Of Midwest
03.1995 - 12.2006
High School Diploma -
North Montgomery High School
No Degree - Accounting And Business Management
IUPUI