CHRISTINA GRUNDY
INDIANAPOLIS,IN.
Summary
Dedicated Federal employee with 8 years of federal service in leadership and managerial experience. Offering excellent communication and good judgment. Accustomed to addressing the changing needs of a diverse workforce. A commitment to integrity and professionally handling confidential high-visible tasks. Bringing forth a proven record of encouraging employees and sustaining departmental camaraderie.
Overview
10
10
years of professional experience
Work History
Financial Management Specialist
Defense Finance & Accounting Services
Indianapolis, IN
04.2021 - Current
- Collaborated with the Military Boards to determine the appropriate corrections for a members record pertaining to entitlements, reinstatements, restoration of leave, Pay Entry Base Date (PEBD), and promotion. Communicating externally with DFAS-Cleveland on Retired & Annuity accounts, as well as Veterans Administration (VA), the Congressional Liaison (CLO), and direct communication with separated members.
- Request funding for both current and prior fiscal year recommended Board cases.
- Providing interpretation of the Department of Defense Instruction (DoDI) and Barring Act of 1940.
- Communication with Office of General Counsel (OGC) concerning legal matters, which involves the member’s attorney or the U.S. Department of Justice (DOJ), and explanation of government regulations.
- Run inventory reports that summarize input production versus output production for daily, weekly and monthly metrics. Resultantly, identifies area strengths and weakness for accurate reporting for Online Business Manager (OBM) charts and narratives.
- Record receivables for funding and payables for member offline certified payments.
- Cross-communicating process and system changes within Debt & Claims Management.
- Implementing updates for the Standard Operating Procedures to ensure accuracy for audit purposes.
- Analyzed appropriation of funding to assist with efficient allocation of resources through elevated funding process.
- Implemented Standard Operating Procedure for Defense Debt Management System (DDMS) purged accounts, reducing annual cost.
- Assisting with design of financial management system to be compatible with goDocs platform requirements.
- Assisting with implementation of DCMO internal controls that complies with DoD regulations for Risk Management Internal Control (RMIC).
Branch Chief
Defense Finance & Accounting Service
Indianapolis, IN.
04.2020 - 04.2021
- Managed 10 employees, 8 Military Pay Technicians & 2 Military Pay Leads
- Collaboration with the Military Boards for determining the appropriate corrections for a members record pertaining to entitlements, reinstatements, restoration of leave, Pay Entry Base Date (PEBD), and promotion
- Communicating externally with DFAS-Cleveland on Retired & Annuity accounts, as well as Veterans Administration (VA), the Congressional Liaison (CLO), and direct communication with separated members
- Request funding for both current and prior fiscal year recommended Board cases
- Providing interpretation of the Department of Defense Instruction (DoDI) and Barring Act of 1940
- Communication with Office of General Counsel (OGC) concerning legal matters, which involve the member’s attorney or the U.S Department of Justice (DOJ), and explanation of government regulations
- Run inventory reports that summarize input production versus output production for daily, weekly and monthly metrics
- Resultantly, identifies area strengths and weakness for accurate reporting for Online Business Manager (OBM) charts and narratives
- Record receivables for funding and payables for member offline certified payments
- Utilizing the Defense Military Pay Office (DMO) to review and release inputs made by technicians that will update a service member’s MMPA
- Cross-communicating process and system changes within Debt & Claims Management
- Implementing updates for the Standard Operating Procedures to ensure accuracy for audit purposes
- Organize team and individual employee training
- Obtain system accesses for employees
- Perform mid-year and yearly employee performance reviews.
Military Pay Supervisor
Defense Finance & Accounting Service
Indianapolis, IN.
11.2018 - 03.2020
- Managed 10 employees, 8 Military Pay Technicians, 2 Military Pay Leads
- Responsible for overseeing inventory and appropriately distributing cases amongst the employees
- Properly identify priority cases and timely manage case completion
- Provide excellent customer service to internal and external customers via phone, e-mail, or written correspondence to resolve debt disputes and/or departmental inquiries
- Conduct and direct ongoing review of internal controls that include operating procedures, compliance regulations, and guidelines of the Department of Defense DOD Financial management Regulations (DoD FMR), The Joint Federal Travel Regulations (JFTR), Military Pay E-Messages, and Departmental Standard Operating Procedures (SOP) to make leadership level decisions designed to ensure accuracy and completeness of cases audited within the directorate
- Respond to complex issues that require a vast knowledge of the Master Military Pay Account (MMPA), the Defense Joint Military Pay System (DJMS), Report.web, and Defense Debt Management System (DDMS), Case Management System for Army and Air Force, and Defense Workload Operations Web System (DWOWS)
- In addition, processing payments that are outside Immediate Access Storage (IAS)
- Utilize Corporate Electronic Document Management System (CEDMS)to retrieve documentation required research and complete open cases as well as, the Defense Personnel Records Information System (DPRIS) to obtain active and reserve members’ records, such as, DD Form 214, Separation Orders/AF100, promotions, demotions, etc
- Apply problem-solving skills to identify the root causes of complex issues that may hinder audit productivity and providing solutions to these complications by utilizing analytics.
Military Pay Lead
Defense Finance & Accounting Service
Indianapolis, IN.
11.2017 - 11.2018
- Supported, 8 Military Pay Technicians
- Oversee timely completion of assigned work, adjust assignments to meet priorities, obtains assistance from the supervisor on serious problems that arise
- Monitors workload and operational procedures
- Clarifies or researches any technical area when questions arise during instruction and/or dissemination of changes to manuals, regulations, policies and procedures
- Provide knowledgeable experience with the Defense Joint Military Pay System (DJMS) and the Defense Military Pay Office (DMO) system to precisely research and enter personnel actions, review pay authorization documents for propriety, determine entitlements, and process transactions that serve as a basis for pay and leave computations, which affect disbursement of pay
- Ensure compliance with departmental/division procedures, quality assurance reviews
- Identifies and researches unusual problems and complex processing to the JUMPS Master Military Pay Accounts
- Works with the division Financial System Specialist to analyze and interpret the processing problems
- Prepares reports outlining the nature of the problem, recommend solution, and impact on processing procedures
- Instructs technicians on processing problems cases by providing written and oral instructions or other guidance, as required
- Provides on the job training to new associates in accordance with established procedures and practices
- Examine, audit, research and analyze daily processing of active duty military pay related actions.
Military Pay Technician
Defense Finance & Accounting Service
Indianapolis, IN.
09.2015 - 11.2018
- Review and audit pay transactions, determine entitlements and maintain full knowledge of the laws, rules, and regulations regarding pay, leave, and military entitlements
- Carefully examine military pay documents turned into the receiving and processing section for the propriety, completeness, and accuracy
- Perform a comprehensive review of a wide variety of determinations such as allowances, special incentive pay and debt collection
- Verify, edit, and correct transactions and make necessary inputs on the Defense Military Pay Officer (DMO) system, after researching the service members Master Pay Account (MMPA) from the Defense Military Pay Systems (DJMS)
- Review actions rejected by the automated pay system determining reason for the rejection and make necessary corrections in the automated pay system
- Utilize my customer service skills during interaction with over the counter services to military members explaining provisions associated with entitlements, allowances, leaves, and collection actions
- I audit and verify Military pay transactions processed by other members of the section prior to upload
- Assist supervisor with printing, breaking down and distribution of the DMO daily reports
- Create and monitor cases on the Case Management System (CMS), which requires the intervention of the Defense Finance and Accounting Service office (DFAS), while auditing, and resolving problem cases involving over payment or underpayment
- Ensure all pay actions are correct from a regulatory standpoint
- Periodically perform reviews of pay transactions upon request of service members or other authority
- Determine the applications of available guidance in locating an applying superseded pay guidance
- Operate and or am familiar with the automated systems so that adjusting a pay record to process a single transaction does not adversely affect other parts of the military pay account
- Monitor and maintain database for section rejects, management notices and recycles distributing them to lead personnel within the Defense Military Pay Office (DMPO).
Customer Care Representative
Defense Finance And Accounting Service
Indianapolis, IN.
07.2014 - 09.2015
- Responsible for ensuring the privacy and accuracy of payroll information for out of service military personnel
- Maintain and review adjustments made on DOD Debt Management System (DDMS)
- Responds to phone calls and emails from customers who have a debt, including out of service members, civilians, and military retirees/annuitants to explain options for debt resolution, debt management rules and regulations
- Research and resolve debt cases related to a wide variety of situations including travel settlements, bankruptcies, payment plans, deceased member accounts, incarcerated member accounts, credit bureau reporting, customer locator functions, general account inquiries, lost payment research, debt protests, tax certificate and W-2 issues
- Coordinate with other Department of Defense (DoD) and Defense Finance and Accounting Service (DFAS) organizations and entities regarding customer debt situations
- Prepare and review payment plans involving reviewing financial information submitted by a customer (e.g
- Payment plan worksheets, bank statements and promissory
- Apply rational reasoning along with giving accurate explanations of rules, regulations and precedents that may need clearer explanations for members who may not have understood their first debt notification
- Applying appropriate laws, regulations and operating rules to ensure members are receiving the most accurate information
- Adhering to all branch standards while answering all questions posed by separating members and direct them to appropriate personnel when needed.
Contact Representative
Internal Revenue Service
Indianapolis, IN.
01.2013 - 06.2014
- Address wide range of issues/problems that require unique solutions
- Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities
- Secure, analyze and protect sensitive personal and financial information
- Make determinations and uses sound judgment to determine taxpayer disputes and delinquency issues
- Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
- Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a high-paced call center environment.
Education
Some College (No Degree) -
Wilberforce University
Wilberforce, OHDiploma - undefined
Cathedral High School
2001
Skills
- Critical Thinking
- Verbal and Written Communication
- Attention to Detail
- Honest and Ethical
- Regulatory Requirements Adherence
- Ability to work independently
- Proficient in Microsoft Office including Word, Excel, and PowerPoint
Timeline
Financial Management Specialist
Defense Finance & Accounting Services
04.2021 - Current
Branch Chief
Defense Finance & Accounting Service
04.2020 - 04.2021
Military Pay Supervisor
Defense Finance & Accounting Service
11.2018 - 03.2020
Military Pay Lead
Defense Finance & Accounting Service
11.2017 - 11.2018
Military Pay Technician
Defense Finance & Accounting Service
09.2015 - 11.2018
Customer Care Representative
Defense Finance And Accounting Service
07.2014 - 09.2015
Contact Representative
Internal Revenue Service
01.2013 - 06.2014
Some College (No Degree) -
Wilberforce University
Diploma - undefined
Cathedral High School