Summary
Overview
Work History
Education
Skills
Timeline
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Christina Gaskin

Christina Gaskin

Clermont,FL

Summary

Highly motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.

Overview

9
9
years of professional experience

Work History

Clermont Brewing Company

Darren Johnson
Clermont, FL
01.2020 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

The Club at Bella Colina

Jerry Thompson
Clermont, FL
12.2014 - 12.2019
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Country Club of Orlando

Chris Drewes
Orlando, FL
11.2013 - 11.2014
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Consulted with managers to organize special events and promotions.

Isleworth Golf and Country Club

Sigrid Sparman
Windermere, FL
05.2011 - 01.2014
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.

Education

High School Diploma -

William R Boone High School
Orlando, FL
05.1988

Skills

  • Conflict and Complaint Resolution
  • Menu Memorization and Presentation
  • Specials Promotion and Upselling
  • Warm and Friendly
  • Cool Under Pressure
  • High-Volume Dining
  • Customer Service and Rapport

Timeline

Clermont Brewing Company

Darren Johnson
01.2020 - 04.2020

The Club at Bella Colina

Jerry Thompson
12.2014 - 12.2019

Country Club of Orlando

Chris Drewes
11.2013 - 11.2014

Isleworth Golf and Country Club

Sigrid Sparman
05.2011 - 01.2014

High School Diploma -

William R Boone High School

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Christina Gaskin