CHRISTINA CHRISTY HAMMER

• Highly reliable, skilled, and versatile Account Manager with two years of experience and a solid track record of performance in account management, customer service, and creative problem solving for diverse clients. Able to support dozens of major clients and the sales leadership team simultaneously thanks to impressive organizing, prioritizing, and multitasking skills that translate to high productivity. Driven by a commitment to excellence in customer service, improving the customer experience, proactive customer retention strategies, and follow up/follow through. Always thinking on solutions vs. problems, and identifying/capitalizing on new opportunities to cross sell new products/services or developing accounts further via internal referrals (subsidiaries/divisions). Know Microsoft Office 365 and CRM applications well; quick to learn and master new business software. Understand the importance of managing client expectations, maintaining a positive attitude, being resilient, and under promising and then over delivering whenever feasible. Possess well developed interpersonal, active listening, and professional written communication skills. Proven Servant Leader
• Made many lasting and significant contributions to my employer's bottom line as demonstrated by the many achievements/high-impact contributions detailed below.

Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.

• Entered up to 812 invoices in the QuickBooks Cloud system per month, verified they were real vs. fraudulent, utilized employer's proprietary system and manual checks to verify there were no paid duplicate invoices. Results of attention to detail and vigilance: Identified 20 duplicate invoices that were paid over the last 11 years and was able to get a full refund/credit from vendors to save employer over $6,000 during tenure for a total swing gain to the P&L of $12,000.
• Seized the initiative to upgrade employer's staffing service to Employee Bridge for clerical employees and they found us three clerical team members for parts and quality assurance quickly. Saved employer 10% vs. primary aviation staffing agency fees or at least $13,500 ($45,000 average salary x 3 - $135,000 x 10% savings - $13,500).
• Earned buy in from senior management, set up, and established the first ever workers' compensation insurance plan for our 58 team members at Trimec Aviation Corp. in 2015. It is normal for employees to waive their rights to sue an employer for incidents of injuries and illnesses in the workplace (common in aviation maintenance). Saved employer at least $350,000/year vs. paying for lawsuits to cover surgery, hospital bills, medicine, doctor visits, short/long-term disability, and lost wages. Total savings $350,000/year x ten years = $3.5 million over ten years.
• Developed, refined, and earned approval on a new program to proactively avoid unnecessary unemployment compensation claims by creating a standard disciplinary action form and implementing it companywide with standardized procedures to document underperformance, noncompliance, critical errors, neglect, harassment, etc. to demonstrate just-cause for terminations. Results: Saved employer from having to pay at least $47,000 in unemployment claims over the last six years (1 employee claim saved/year at $7800 per claim x six years - $47K).
• Managed employer's $100 bonus program to incentivize employees to get vaccinated against Coronavirus in 2021. Reached a 50% vaccination rate among team members, which is considered excellent because vaccines were rushed through FDA approval without normal human trails, it was an entirely new type of mRNA vaccine, and the vaccine manufacturing companies were all granted immunity from lawsuits.
• Key contributor to the team effort that earned and maintained an average customer satisfaction rating of 4.6 stars of five on Trimec Aviation's Google business review page over the last 11 consecutive years as Office Manager.