Christina Hill
Antioch,TN
Summary
Experienced Customer Service Representative skilled in oral and written communication, active listening, and analytical problem-solving. Committed to improving customer experiences through service-oriented behaviors, understanding customer needs, and offering tailored solutions to build loyalty. Dedicated to ensuring lasting customer satisfaction by providing quality service and unmatched support. Proficient in customer service best practices, adept at handling tasks with accuracy and efficiency. Seeking a long-term position with a growing company.
Overview
9
9
years of professional experience
Work History
Nail Technician
CURED Nails
10.2023 - 06.2025
- Utilize technical skills to achieve beautiful manicures and pedicures.
- Perform nail and hand rejuvenation treatments.
- Apply knowledge of hand and foot anatomy to enhance physical contact experience.
Front Desk Receptionist
Snodgrass King Dental(Franklin)
02.2020 - 08.2023
- Managed incoming calls quickly and professionally and resolved questions from patients, clients, and insurance carriers in a timely manner.
- Collected and input patient insurance carrier information into the system and filed claims both electronically and manually.
- Developed standard operating procedures for front desk tasks, streamlining workflows for improved efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated appointment scheduling, optimizing time management for staff and clients.
- Managed daily front desk operations, ensuring seamless guest check-in and check-out processes.
Customer Service Representative / Scheduler
Smile Direct Club
09.2016 - 11.2019
- Represented Smile Direct Club when scheduling appointment
- Provided key appointment information and reminder calls
- Solved problems to ensure customer happiness
- Achieved ranking on management call review evaluations each week for going above and beyond for customers.
- Ensured every call made the customer smile!
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
Education
High School Diploma -
Antioch High School
Antioch, TN05-2013
Bachelor of Science -
University of Tennessee
Nashville, TN05-2015
Bachelor of Science -
Tennessee State University
Nashville, TN05-2016
No Degree - Licensed Manicurist
Georgia Career Institute
Murfreesboro, TN03-2021
Skills
- Effective leadership and communication
- Effective customer support
- Skilled in office equipment operation
- Time management
- Customer service
- Team collaboration
- Verbal and written communication
Timeline
Nail Technician
CURED Nails
10.2023 - 06.2025
Front Desk Receptionist
Snodgrass King Dental(Franklin)
02.2020 - 08.2023
Customer Service Representative / Scheduler
Smile Direct Club
09.2016 - 11.2019
High School Diploma -
Antioch High School
Bachelor of Science -
University of Tennessee
Bachelor of Science -
Tennessee State University
No Degree - Licensed Manicurist
Georgia Career Institute
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