Christina Kwak Peters
Castro Valley,CA
Overview
32
32
years of professional experience
Work History
Appraisal Department Manager
Fremont Bank
Livermore, CA
06.2022 - Current
- Monitored and streamlined appraisal processes for efficiency and accuracy
- Conducted monthly administrative meetings to relay updates and gather feedback
- Led the implementation of new appraisal software (EVO) in collaboration with IT and vendors
- Developed processes to onboard and manage appraisers (~750)
- Automated reports using EVO and Tableau for various metrics (daily, weekly, quarterly)
- Oversaw yearly updates to procedure manuals and participated in data migration efforts
- Earned certifications and completed leadership training, including the Manager Toolkit series
Appraisal Department Supervisor
Fremont Bank
Livermore, CA
03.2020 - 06.2022
- Supervised order processes, including assignments and vendor communications
- Updated procedures for FNMA/FHLMC lookups and other processes
- Prepared detailed reports on department activities
- Provided training to staff and managed key departmental tasks
- Completed leadership training on communication, core competencies, and team motivation
Appraisal Department Administrator
Fremont Bank
Livermore, CA
03.2016 - 03.2020
- Delivered customer service to internal and external stakeholders
- Processed orders, tracked appraisals, and managed appraiser recruitment (~250 appraisers added)
- Maintained departmental manuals and streamlined data processes
- Handled special projects and trained new hires
Office Assistant
Cal Bay Appraisals
Oakland, CA
01.2013 - 09.2018
- Managed data entry, including plat maps, zoning, tax records, and cash applications
Treasurer
MOMS Club of San Lorenzo
San Lorenzo, CA
06.2007 - 06.2012
- Company Overview: Non-Profit Organization
- Tracked finances, managed deposits, and reconciled accounts for this non-profit organization
- Non-Profit Organization
Office Manager
Big Dog Construction
Oakland, CA
09.2005 - 10.2006
- Oversaw accounts receivable/payable, invoicing, and reconciliations
Accounts Receivable Accountant
Joseph Enterprises Inc.
San Francisco, CA
07.2001 - 07.2002
- Conducted collections, cash applications, and financial reporting for major accounts
- Tracked shipments and created time analysis reports
Billing Accountant/Accounts Receivables
S.COM CSE, Inc.
San Francisco, CA
06.2000 - 04.2001
- Handled billing, payroll reconciliation, and collections
- Performed month-end revenue and cost accruals
Sales Compensation Analyst
Sybase, Inc.
Emeryville, CA
01.1999 - 06.2000
- Analyzed revenue for sales compensation payouts
- Implemented a new compensation system (TrueComp)
- Provided support for compensation plans and internal customer service
Accounting Administrator
Scitor Corporation
Menlo Park, CA
10.1995 - 03.1998
- Managed accounts receivable, invoicing, and customer relations
- Supported IRS audits and performed month-end reconciliations
Assistant Financial Coordinator
Edward M. Matsuishi, DDS
El Cerrito, CA
09.1993 - 10.1995
- Processed insurance claims, coordinated financial arrangements, and handled customer billing
Timeline
Appraisal Department Manager
Fremont Bank
06.2022 - Current
Appraisal Department Supervisor
Fremont Bank
03.2020 - 06.2022
Appraisal Department Administrator
Fremont Bank
03.2016 - 03.2020
Office Assistant
Cal Bay Appraisals
01.2013 - 09.2018
Treasurer
MOMS Club of San Lorenzo
06.2007 - 06.2012
Office Manager
Big Dog Construction
09.2005 - 10.2006
Accounts Receivable Accountant
Joseph Enterprises Inc.
07.2001 - 07.2002
Billing Accountant/Accounts Receivables
S.COM CSE, Inc.
06.2000 - 04.2001
Sales Compensation Analyst
Sybase, Inc.
01.1999 - 06.2000
Accounting Administrator
Scitor Corporation
10.1995 - 03.1998
Assistant Financial Coordinator
Edward M. Matsuishi, DDS
09.1993 - 10.1995