Christina L Diehl

• Demonstrated knowledge of menu offerings to confidently answer customer questions and make recommendations upon request.
• Communicated effectively with restaurant staff regarding special requests or modifications to ensure accurate order fulfillment.
• Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
• Documented and kept record of information on pick-ups and deliveries, automobile mileage and fuel costs using Software.
• Improved customer satisfaction by efficiently delivering pizzas and maintaining a friendly demeanor.
• Collaborated with team members in-store to facilitate smooth order preparation and dispatch process.

Working in a spa environment and setting.

Updos for weddings, facials, body wrapping, hand foot and scalp massages, haircut and blowdry styling.

• Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
• Maintained a clean and organized store environment for an enhanced shopping experience.
• Minimized disruption of store operations by timely stocking.
• Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
• Received payments by cash, credit, and personal check and remitted correct change.
• Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
• Educated customers on different promotions, spirits and wines to facilitate buying decisions.

• Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
• Delivered outstanding service with a friendly demeanor, contributing to positive guest feedback.
• Trained new hires on restaurant protocols and procedures, leading to their successful integration into the team.
• Led pre-shift meetings to communicate daily features or updates with fellow servers fostering productive teamwork.

• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
• Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
• Educated clients on proper hair care techniques to promote healthier hair between appointments.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
• Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
• Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
• Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
• Maintained client treatment records and designed long-term care programs for return customers.

Help manage run family business.

Specialize in color, cut, waxing, facials, body wrapping, blowdry and style.

• Created repeat business by developing long-term relationships with regular customers to increase client base.
• Cut and styled natural, artificial, colored or textured hair.
• Offered clients catalog showcasing hairstyle options so they could decide on cut and color.
• Examined hair texture and condition to determine appropriate treatment for daily customers.
• Designed and recommended home care hair regimens and treatments for individual customer needs.

• Coordinated with internal departments to handle wide range of guest needs.
• Monitored reservations to track incoming parties and special events.
• Posted charges, updated accounts and issued bills to departing guests.
• Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
• Completed end-of-day reporting and balanced registers to maintain financial accuracy.
• Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.

• Welcoming and assisting guest during their vacation.
• Managing guest complaints and issues.
• Arranging various accomodations; i.e.
• Transportation, amenity request (birthdays, anniversaries, honeymoon, etc.), Providing excellent care and customer service at a 4 diamond preferred resort.
• Concierge/Reservations/Accounting Dec, 2009 / Apr, 2012 The Cheeca Lodge and Spa Working in all areas of the hotel to provide outstanding service and performance to sustain, generate and increase revenue and productivity.
• Managing front desk and all issues and complaints.
• Training and correcting software program discrepancies with accounting, room moves, reservation issues, early check -in, late arrival, in house reports.
• Email blast specials for reservations and concierge.
• Bookings, cash and credit card transactions and deposits.

• Transferring calls, walk-in reservations, assisting guests with check-in and check-out.