Christina L. Gilmore
Chesapeake,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Legal Administrative Specialist
Department Of Veterans Affairs
04.2019 - Current
- Developed and executed solutions to veterans needs and drivers through hands-on engagement.
- Engaged in tool and process improvements to streamline veterans success activities and services.
- Facilitates workflow between the team and other Veteran Service Center (VSC) teams.
- Drafts and monitors correspondence and maintains claims records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performs highly detailed management of the collection, distribution, accessibility, manipulation, and documentation of information in support of the mission of the VA.
Claims Assistant
Department Of Veterans Affairs
10.2017 - 04.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed veterans to verify information and obtain additional details.
- Maintained electronic and hard copy veteran claims folders and ensured all pertinent forms and documents were filed chronologically.
- Created and updated control actions on agency-related software.
- Reviewed time sheets, work charts, and other information to detect and reconcile payroll discrepancies.
Human Resource Assistant
Department Of The Navy
09.2017 - 10.2017
- Provided high quality support of all internal and external HR related inquiries or requests.
- Identified errors with personnel pay and resolved discrepancies to ensure correct pay entitlements were issued.
- Discussed pay-related resolutions with human resources professionals and recommended solutions.
Occupational Health Secretary
Sentara Princess Anne Hospital
08.2016 - 09.2017
- Reviewed records for completeness, accuracy, and compliance with regulations
- Developed and maintained computerized record management systems and databases for over 1400 hospital employees
- Compiled, computed, and recorded billing, accounting, statistical, and other numerical data for billing employee work-related injury claims
- Investigated personal injuries and exposure incidents within the hospital
- Prepared follow-up reports with recommendations to correct unsafe actions or conditions
- Performed daily data queries and communicated workflow needs to upper management
- Extracted, compiled, tracked and analyzed data to generate daily, weekly, monthly and quarterly reports
- Scheduled over 35 daily pre-employment test for Recruiting Department
- Presented findings and data to improve strategies and operations
- Assisted in administering the Occupational Safety and Health (OSH) program.
Provider Services Advocate
Novitas Solutions
09.2012 - 09.2014
- Successfully coordinated with accounts receivable, sales, and legal departments to develop strategies for the collection of delinquent accounts
- Formulated and enforced service center policies, procedures, and quality assurance measures
- Reviewed debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters
- Assisted the company with taking legal action against debtors by providing necessary information
- Closed 150-200 of collections accounts each month to meet assigned target
- Researched CMS and company websites to provide knowledge and education to provider on additional resources.
- Gained providers acceptance by demonstrating cost reductions and operations improvements.
- Managed technical integration, systems engineering program management, customer support and program management.
Engineman 3rd Class
Department Of The Navy
10.2005 - 10.2011
- Successfully managed over 20 personnel in all financial and administrative actions for the organization
- Responsible for general clerical actions including receiving and reviewing all incoming and outgoing correspondence
- Responded to information requests and resolved administrative problems
- Maintained administrative files and developed meeting agendas
- Completed frequent inspections, identified concerns and corrected problems independently.
- Created and maintained databases and spreadsheets to improve inventory management and reporting accuracy
- Acted as liaison between ship's captain and shore personnel to maintain schedules and budgets and to operate ship safely and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Accounting
Saint Leo University
2020
Bachelor of Science - Healthcare Administration
Saint Leo University
2017
Associate of Arts -
Florida State College
2012
Skills
- Microsoft Office
- Information Sourcing
- High-Volume Environments
- Database Management System Software
- Customer Care
- Team Goals
- Mission Critical Applications
- Information Updates
- Operations Improvement
Additional Information
- Secret Clearance Eligible
Timeline
Legal Administrative Specialist
Department Of Veterans Affairs
04.2019 - Current
Claims Assistant
Department Of Veterans Affairs
10.2017 - 04.2019
Human Resource Assistant
Department Of The Navy
09.2017 - 10.2017
Occupational Health Secretary
Sentara Princess Anne Hospital
08.2016 - 09.2017
Provider Services Advocate
Novitas Solutions
09.2012 - 09.2014
Engineman 3rd Class
Department Of The Navy
10.2005 - 10.2011
MBA - Accounting
Saint Leo University
Bachelor of Science - Healthcare Administration
Saint Leo University
Associate of Arts -
Florida State College
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