Christina L. Gilmore
Chesapeake,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Legal Administrative Specialist
Department Of Veterans Affairs
Norfolk, VA
04.2019 - Current
- Developed and executed solutions to veterans needs and drivers through hands-on engagement.
- Engaged in tool and process improvements to streamline veterans success activities and services.
- Facilitates workflow between the team and other Veteran Service Center (VSC) teams.
- Drafts and monitors correspondence and maintains claims records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Performs highly detailed management of the collection, distribution, accessibility, manipulation, and documentation of information in support of the mission of the VA.
Claims Assistant
Department Of Veterans Affairs
Norfolk, VA
10.2017 - 04.2019
- Worked productively in fast-moving work environment to process large volumes of claims.
- Interviewed veterans to verify information and obtain additional details.
- Maintained electronic and hard copy veteran claims folders and ensured all pertinent forms and documents were filed chronologically.
- Created and updated control actions on agency-related software.
- Reviewed time sheets, work charts, and other information to detect and reconcile payroll discrepancies.
Human Resource Assistant
Department Of The Navy
Norfolk, VA
09.2017 - 10.2017
- Provided high quality support of all internal and external HR related inquiries or requests.
- Identified errors with personnel pay and resolved discrepancies to ensure correct pay entitlements were issued.
- Discussed pay-related resolutions with human resources professionals and recommended solutions.
Occupational Health Secretary
Sentara Princess Anne Hospital
Virginia Beach, VA
08.2016 - 09.2017
- Reviewed records for completeness, accuracy, and compliance with regulations
- Developed and maintained computerized record management systems and databases for over 1400 hospital employees
- Compiled, computed, and recorded billing, accounting, statistical, and other numerical data for billing employee work-related injury claims
- Investigated personal injuries and exposure incidents within the hospital
- Prepared follow-up reports with recommendations to correct unsafe actions or conditions
- Performed daily data queries and communicated workflow needs to upper management
- Extracted, compiled, tracked and analyzed data to generate daily, weekly, monthly and quarterly reports
- Scheduled over 35 daily pre-employment test for Recruiting Department
- Presented findings and data to improve strategies and operations
- Assisted in administering the Occupational Safety and Health (OSH) program.
Provider Services Advocate
Novitas Solutions
Jacksonville, FL
09.2012 - 09.2014
- Successfully coordinated with accounts receivable, sales, and legal departments to develop strategies for the collection of delinquent accounts
- Formulated and enforced service center policies, procedures, and quality assurance measures
- Reviewed debt recovery systems to troubleshoot reasons for pending accounts receivables and the generation of overpayment demand letters
- Assisted the company with taking legal action against debtors by providing necessary information
- Closed 150-200 of collections accounts each month to meet assigned target
- Researched CMS and company websites to provide knowledge and education to provider on additional resources.
- Gained providers acceptance by demonstrating cost reductions and operations improvements.
- Managed technical integration, systems engineering program management, customer support and program management.
Engineman 3rd Class
Department Of The Navy
Mayport, FL
10.2005 - 10.2011
- Successfully managed over 20 personnel in all financial and administrative actions for the organization
- Responsible for general clerical actions including receiving and reviewing all incoming and outgoing correspondence
- Responded to information requests and resolved administrative problems
- Maintained administrative files and developed meeting agendas
- Completed frequent inspections, identified concerns and corrected problems independently.
- Created and maintained databases and spreadsheets to improve inventory management and reporting accuracy
- Acted as liaison between ship's captain and shore personnel to maintain schedules and budgets and to operate ship safely and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
MBA - Accounting
Saint Leo University
2020
Bachelor of Science - Healthcare Administration
Saint Leo University
2017
Associate of Arts -
Florida State College
2012
Skills
- Microsoft Office
- Information Sourcing
- High-Volume Environments
- Database Management System Software
- Customer Care
- Team Goals
- Mission Critical Applications
- Information Updates
- Operations Improvement
Additional Information
- Secret Clearance Eligible
Timeline
Legal Administrative Specialist
Department Of Veterans Affairs
04.2019 - Current
Claims Assistant
Department Of Veterans Affairs
10.2017 - 04.2019
Human Resource Assistant
Department Of The Navy
09.2017 - 10.2017
Occupational Health Secretary
Sentara Princess Anne Hospital
08.2016 - 09.2017
Provider Services Advocate
Novitas Solutions
09.2012 - 09.2014
Engineman 3rd Class
Department Of The Navy
10.2005 - 10.2011
MBA - Accounting
Saint Leo University
Bachelor of Science - Healthcare Administration
Saint Leo University
Associate of Arts -
Florida State College