Christina L. Marquez
Richmond,CA
Summary
Summary of Qualifications Office professional with over a decade of customer experience. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager
WillCo Appliance Repair, LLC
01.2020 - Current
- Managed office operations while scheduling appointments for service technician
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Parts Look up using parts diagrams and schematics using model and serial numbers of appliances for accuracy of parts and knowledge of any bulletins and notes from distributor or brand.
Apartment Manager
Mike Hughey Barrett Apartments
01.2018 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
Business Analyst
Medtronic
01.2006 - 07.2011
- Started off as a Collector, to Customer Service, Promoted to Business Analyst and
- IT Dept
- Worked fastest and increased work volume
- Customized insurance data for new billing system
- Joined the Customer Service Call Center Unit for better phone coverage.
Anesthesia
Billing, Dispute, Pasadena Billing Associates
04.2004 - 10.2005
- Improved claims dispute process by implementing new dispute forms
- Submitted multiple disputes for immediate payment for eight different doctors
- In charge of eight different physician billing and responsible to payment for each provider.
Front Office Receptionist
Dr. William C. Lyons, Orthopedic Surgeon
02.2003 - 02.2004
- Increased revenue by providing patients financing options and service
- Responsible for all Government and Worker Compensation forms
- Created Training Manual for Office
Education
Medical Office Management Certificate -
National Education Center
1996
Computer Operations Certificate - undefined
1992
Skills
- Computer Software: Microsoft Office & Excel
- Expert proficiency with most office equipment
- Written Communication & Authorizations
- Customer Relations, conflict management
- Billing and Invoicing
- Report Preparation
- Some Spanish:
- Conversation, comprehension, reading, and typing
Languages
Certification
- CPM - Certified Medial Office Professional Manager
Timeline
Office Manager
WillCo Appliance Repair, LLC
01.2020 - Current
Apartment Manager
Mike Hughey Barrett Apartments
01.2018 - Current
Business Analyst
Medtronic
01.2006 - 07.2011
Anesthesia
Billing, Dispute, Pasadena Billing Associates
04.2004 - 10.2005
Front Office Receptionist
Dr. William C. Lyons, Orthopedic Surgeon
02.2003 - 02.2004
Medical Office Management Certificate -
National Education Center
Computer Operations Certificate - undefined
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