Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina La'Shay Bobo

Killeen

Summary

Dynamic professional with a proven track record at current and prior employment, excelling in team leadership and customer service. Adept at coaching and skill development, I foster a collaborative environment that enhances productivity. Demonstrated ability to manage recruitment, onboarding, and employee development. Working knowledge of Workday, Citrix, and Microsoft 365. I consistently exceed performance targets while maintaining a friendly, positive attitude.

Overview

8
8
years of professional experience

Work History

Deli Lead

HEB Grocery Store
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

Owner

Touché By Shay
10.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed loyal following of clients by providing high-quality services.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Assisted in training new stylists, sharing knowledge and ensuring high standards of service.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Built rapport with clients to understand their style preferences and hair care routines.

Branch Manager

OneMain Financial
10.2017 - 10.2021
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Examined customer loan applications for loan approvals and denials.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Coordinated with IT department to enhance cybersecurity measures, protecting customer data and transactions.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Education

High School Diploma -

Westover Senior High School
Fayetteville, NC

Bachelor of Science - Business Administration

University of Phoenix - Online
Phoenix, AZ
06-2027

Cosmetology

Central Texas Beauty College
Temple
06-2022

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Work-life balance
  • Human resources
  • Skill development
  • Progress monitoring
  • Coaching meetings
  • Staff/Professional development
  • Documentation and recordkeeping
  • Organizational/Interview skills
  • Multitasking/Adaptability

Timeline

Deli Lead

HEB Grocery Store
07.2022 - Current

Owner

Touché By Shay
10.2021 - Current

Branch Manager

OneMain Financial
10.2017 - 10.2021

High School Diploma -

Westover Senior High School

Bachelor of Science - Business Administration

University of Phoenix - Online

Cosmetology

Central Texas Beauty College

Similar Profiles

CREATE PROFILE