CHRISTINA LAUREL LUTZ
Saline,MI
Summary
Highly effective organizational skills; able to coordinate the work of a team, establish and maintain effective working relationships with diverse community entities including county departments, public officials, community based provider agencies, and the general public. Extremely successful communicator with an ability to connect with staff and consumers, creating safe and calm treatment environments. Proven ability to quickly establish trust, and a working relationship with clients. Strong writing skills. Expert in crisis handling, alliance building and service screening. Good communication, conflict management and multitasking abilities. Highly motivated and enthusiastic about helping people in need. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in a team focused environment. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work History
Crisis Counselor
Sound Mental Health
Seattle , WA
2009.06 - 2011.05
- This position required that I provide intensive therapy and case management to a population of individuals who were criminally involved and diagnosed with a mental illness, often presenting with significant addictions and histories of substance abuse.
- The population demands sophisticated interviewing, client engagement strategies, and patience in dealing with missed appointments, conflicting stories and a general inconsistency in their approach to life and decision making.
- Supervision.
- Provide supervision to interns and clinicians new to working with this population.
- Supervision consists of weekly supervisory sessions, shadowing and case review.
- Clinical Practice.
- Worked closely with Department of Probation to ensure that clients adhered to the guidelines of probation.
- Conducted assessments, case planning, counseling and care coordination to adult clients with severe mental illness and chemical dependency with a history of criminal activity.
- Facilitated groups for adult sex offenders, focusing on impulse control, understanding triggers, effective decision making, etc.
- Administered and read urine analysis tests.
- Provided individual and group therapy, crisis intervention, and planning to facilitate clients transitioning from institutions and criminal justice facilities to the least restrictive community environment possible.
- Arranged for connection to vocational supports for clients able to work.
- Ensured the coordination of care and services across multiple agencies.
- Maintained accurate and up to date clinical records After Hours,.
- Interviewed and assessed clients in Emergency Rooms to determine if they were a danger to self, danger to others, or gravely disabled.
- Wrote affidavits for individuals who I deemed required care on an inpatient basis.
- Provided crisis phone intervention to clients that needed additional support but not hospitalization.
- Maintained accurate records of each client that required an assessment, intervention, and/or hospitalization during my shift.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Delivered social work services to The Dangerously Mentally Ill Offenders in an outpatient setting.
- Completed psychosocial evaluations and needs assessments.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Preserved and prepared reports and treatment records.
- Provided ongoing counseling to help patients deal with conditions and processes
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Medical Social Worker/Patient Intake Coordinator
Corpore Sano Home Health and Hospice
Plymouth , MI
2018.04 - Current
- Complete QA of patient's charts to ensure all information is accurate and up to date.
- Coordinated with Hospital to ensure continuity of care, proper referrals and discharge planning for patients.
- Established and maintained relationships with hospital case managers, facility social workers and group home owners.
- Completed Social Work assessments to evaluate community and psychosocial needs of patients.
- Connected patients to appropriate community resources such as meals on wheels, transportation, and other community resources.
- Assisted in completion of Medicaid paperwork.
- Supported families through the transition into Hospice.
- Facilitated a Bereavement Support group monthly.
- Followed up monthly with family members who have lost a loved one to offer support and bereavement materials.
- Visited patients monthly to continue to assess psychosocial factors and ensure that patient are emotionally, mentally, and physically stable.
- Created and maintained spreadsheets to keep track of DME inventory, patient roster, and supply needs for all our Hospice patients
- Worked with medical teams, patients and families to implement effective treatment plans.
- Organized clinical documentation, treatment plans, and referrals.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Coordinated program referrals for community-based resources.
- Provided ongoing counseling to help patients deal with conditions and processes
- Explained medical care options to help families make informed healthcare decisions.
Director of Social Services
Whitehall Of Ann Arbor
Ann Arbor , MI
2017.02 - 2018.04
- Established and maintained systems that safely met residents' needs.
- To provide medically related social work services to a caseload of 80 residents so that each resident may attain or maintain the highest practicable level of physical, mental and psychosocial wellbeing.
- Advocates daily on resident's behalf to ensure compliance of resident's rights.
- Report abuse, neglect or exploitation per State reporting guidelines.
- Complete weekly, daily, and monthly reports, which consist of resident's social service histories, social service evaluation, assessments (new admits, quarterly, and annually), MDS 3.0.
- Participate in community planning; discharge planning and the development and implementation of social care plans and residential assessments.
- Strategically planned methods to achieve operational goals and targets.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Routinely collaborated with department managers to correct problems and improve services.
- Case Management, admission coordinator, safety and continuous quality improvement recorder.
- Monitor psycho-social needs of all clients.
- Upon the voluntary closing of facility worked closely with OBRA, the Ombudsman, staff, and other facilities to ensure that all 80 patients transition was completed with patient’s safety, needs, and preferences in mind.
- Established preliminary and comprehensive assessment for social service needs of consumers.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Constructed short- and long-term planning to improve client programs.
- Communicated performance survey results to administrators formulating corrective action plan.
- Collaborated with department managers to correct and improve services.
House Manager
Glacier Hills Senior Living Community
Ann Arbor , MI
2015.01 - 2017.01
- Of a Memory Care Household, MSW, Responsible for a 28 bed memory care household for individuals living with Dementia and Alzheimer’s.
- Created an environment where each individual’s needs were met with compassion, understanding, and patience.
- Complete assessments for all new residents, when changes in cognition, functioning, or care occurred, and also quarterly for all current resident’s.
- Collected life stories from resident’s families in order to incorporate their interests, education, likes/dislikes, and other important aspects of their life into a functional and fulfilling environment.
- Design and implement memory care programs and activities that meet the individual needs and interests of residents, in accordance with company standards the Dementia Capable Care model.
- Provides direct supervision of staff and oversees daily care and services provided on the dementia neighborhoods including the coordination of nursing care, social services, activities and dining services.
- Resolves resident complaints and concerns or escalates when necessary.
- Communicates with family, physician and interdisciplinary team to ensure resident needs are being addressed.
- Routinely provide program directions, in-services, training materials and resources to colleagues to ensure their success when facilitating programs.
- Plan, coordinate and appropriately decorate the community for special events, seasons, holidays and signature programs.
- Ensure new staff assigned to my household are thoroughly trained and that they complete all required orientation.
- Conducts staff performance evaluations, coaching and discipline.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Communicated with delegating nurse to coordinate and complete medical services.
- Managed all intake and discharge paperwork and procedures for residents.
Assistant Director of Mental Health
Recovery Innovations
Lakewood , WA
2011.01 - 2013.01
- Responsible for assessment, and clinical treatment of a challenging population of individuals who are court involved and present with significant mental health issues.
- Responsible for creating a clinical environment characterized by warmth, compassion and focus on strengths.
- Connected with clients upon admission to create a trusting environment that enabled an effective clinical bond.
- Collaborated with the program director to determine situations and developments that might place our guests in harm’s way and implemented protocols and standards of care to reduce the risk of self-harm and suicide.
- Provided individual assessment, treatment planning, and psychotherapy services to culturally diverse adult population diagnosed with depression, PTSD, and other affective disorders.
- Collaborated with treatment team of clinical social workers, psychiatrists, psychologists, and rehabilitation counselors to develop individualized treatment plans.
- Responsible for daily MHP note to indicate why guest still required the inpatient level of care.
- Consistently exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
- Responsible for the supervision of 5 social services staff members, including peer specialists, an RN and an educator; monitoring effectiveness of services and attainment of goals.
- Audited electronic and paper charts to comply with state guidelines Court Liaison.
- Consulted and collaborated with a multi-disciplinary team to determine in guest required further treatment on an inpatient basis.
- Wrote petitions requesting a further 14 or 90 day stay for guests that continued to require further inpatient care in order to become stabilized.
- Testified weekly in front of the Western State Hospital Court.
Forensic Mental Health Clinician/Intern Supervisor
Fedcap Rehabilitation Services
New York City , NY
2011.05 - 2012.08
- Launched an Article 31 adult outpatient clinic in Bronx, New York.
- In addition, I provided management and consultation to the Partial Day Treatment Program and the Fedcap School for Children with emotional disturbances, both in New Jersey.
- Worked with the state Office of Mental Health (OMH) to find a site for the Article 31 and also to create the layout and design of the clinic.
- Structured the clinical interventions to support the workforce development efforts on which Fedcap was founded.
- Partnered with an outside consultant to design the service flow of the clinic to ensure maximum efficiency, fulfillment of OMH requirements and HIPPA compliance.
- Established partnerships with the Bronx community to ensure acceptance and support of the clinic.
- Met with Hospitals, residential services, continuing educational services, and additional outpatient clinics to create linkage agreements between Fedcap and the community organizations.
- Managed the day to day operations of the Partial Day Treatment Program of Fedcap serving 75 chronically and persistently mentally ill adults and children.
- Many of the adults were court involved.
- Provided clinical support to the Fedcap School; oversaw the day to day operations and provided feedback and constructive analysis to improve operations.
- Participated in the Continuous Quality Improvement (CQI) efforts of Fedcap—designing an evidence based, outcome driven approach to CQI.
- Conducted telephonic and in person interviews with potential candidates.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
Applied Behavior Analysis Counselor
Melmark New England
Andover , MA
2005.01 - 2007.12
- This position required that I use an interdisciplinary team approach based upon the principles of applied behavior analysis and positive behavioral support for children and adolescents within an array of diagnosis including autism spectrum disorders, acquired brain injury, neurological diseases and disorders, and severe challenging behaviors.
- Services were provided within an academically challenging, clinically sound and nurturing home environment.
- Completion of comprehensive assessments and individual service plans.
- Collaboration with a community team to develop life plans.
- Coached students on everyday life skills such as crossing the street, purchasing and making dinner, the importance of not talking to strangers, how to plan a trip and take public transportation.
- Acquired baseline data and implemented approved programs using behavioral technology appropriately, neutrally and consistently.
- Provided balanced developmental and academic curricula for students, nurturing personal progress in treatment areas.
- Established and provided discipline-specific instruction to patients, families, caregivers and staff.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
- Defined core problems and determined key strategies for investigating and remediating concerns.
- Updated records and prepared reports to outline program actions, results and recommended improvements.
- Identified psychological, emotional or behavioral issues and diagnosed disorders using information obtained from evaluation techniques.
Education
Master of Social Work - Social Work
Simmons College
Boston, MA 2007.08 - 2009.05
Undergraduate Degree - Psychology
Clark University
Worcester, MA 2000.09 - 2004.05
High School Diploma - General Studies
Concord High School
Concord, NH 1996.09 - 2000.06
Skills
Suicide prevention
undefinedAccomplishments
- Skilled in use of strengths-based solution-focused therapy.
- Familiarity with a wide array of Diagnostic Tools.
- Committed to Patient-focused care.
- CPR certification.
- Analytical thinker.
- Strong presentation skills.
- DSM-V knowledge.
- Culturally-sensitive.
- Skilled in use of Motivational Interviewing.
- Experience in collecting, interpreting and evaluating narrative and statistical data pertaining to administrative, fiscal and management matters.
- Discharge planning with an interdisciplinary team.
Timeline
Medical Social Worker/Patient Intake Coordinator
Corpore Sano Home Health and Hospice
2018.04 - Current
Director of Social Services
Whitehall Of Ann Arbor
2017.02 - 2018.04
House Manager
Glacier Hills Senior Living Community
2015.01 - 2017.01
Forensic Mental Health Clinician/Intern Supervisor
Fedcap Rehabilitation Services
2011.05 - 2012.08
Assistant Director of Mental Health
Recovery Innovations
2011.01 - 2013.01
Crisis Counselor
Sound Mental Health
2009.06 - 2011.05
Master of Social Work - Social Work
Simmons College
2007.08 - 2009.05
Applied Behavior Analysis Counselor
Melmark New England
2005.01 - 2007.12
Undergraduate Degree - Psychology
Clark University
2000.09 - 2004.05
High School Diploma - General Studies
Concord High School
1996.09 - 2000.06
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