CHRISTINA LILLY
Glendale,CA
Summary
Dynamic professional with extensive experience in managing multiple projects and tasks simultaneously, demonstrating a high level of responsibility and ambition. Proven expertise in overseeing workflow and resolving issues efficiently, ensuring minimal disruption to operations and upholding company standards. Skilled in handling challenging clients and companies with a focus on clear communication and conflict resolution. Committed to delivering exceptional customer service and maintaining high standards of professionalism in all interactions.
Overview
6
6
years of professional experience
Work History
Customer Service Associate Manager
Froot Cups
2024.03 - Current
- Ensuring customers get the best experience when purchasing products
- Providing assistants when ordering as well as completing them
- Designing customized orders per customers preference
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Demand Supervisor
West Coast Trial Lawyers
2023.11 - Current
- Offered training and guidance to the rest of the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Oversaw the workflow of other writers to ensure cases were completed by the preferred deadline.
- Oversaw daily operations of the department efficiently by delegating tasks appropriately based on individual strengths.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered comprehensive reports and presentations to senior management on demand management performance, trends, risks, and opportunities for informed decision making.
- Demonstrated strong time management and prioritization skills by consistently handling urgent cases with efficiency and meeting tight deadlines.
- Effectively managed challenging clients and companies by maintaining clear communication, resolving conflicts, and addressing concerns promptly.
- Proactively identified solutions to maintain productivity and uphold company standards.
- Use of Adobe, Word and Excel.
Hair Salon Receptionist
LG Hair Design
2018.08 - Current
- Confirmed appointments, communicated with clients, and updated client records
- Managed multiple tasks and met time-sensitive deadlines
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered central telephone system and directed calls accordingly
- Procurement, restocking, purchase orders
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
Real Estate Receptionist
First Eagle Realty
2022.09 - 2023.10
- Responded to inquiries from callers seeking information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Clerical support to company employees by copying, faxing, and filing documents
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Knowledge of Microsoft Word
Bakery School Assistant
Athina's Cake Studio
2020.10 - 2022.08
- Prepared instruction materials and set up work areas
- Washed dishes and sanitized prep area at end of each shift
- Decorated baked goods and designed visually appealing displays of finished products
- Measured and mixed ingredients accurately to assist in baking process
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Youth Employment Program Apprentice
Glendale Youth Alliance
2021.02 - 2021.07
- Remote work remote environment
- Filled out documents with strict deadlines
- Review of timesheet entry; worked with Supervisors to make corrections if needed
- Updated client records to reflect personnel information, qualifications and career aspirations.
Education
High School Diploma -
Glendale High School
History Major: General Education -
Glendale Community College
Glendale, CA07.2025
Skills
- Planning/Organization
- Communication Skills
- Creativity
- Social Media skills
- Punctual
- Patient
- Problem Solving
- Customer Service Skills
- Interpersonal Skills
- Time Management
- Multitasking
- Professional Demeanor
- Demand Forecasting
- Team Leader
Timeline
Customer Service Associate Manager
Froot Cups
2024.03 - Current
Demand Supervisor
West Coast Trial Lawyers
2023.11 - Current
Real Estate Receptionist
First Eagle Realty
2022.09 - 2023.10
Youth Employment Program Apprentice
Glendale Youth Alliance
2021.02 - 2021.07
Bakery School Assistant
Athina's Cake Studio
2020.10 - 2022.08
Hair Salon Receptionist
LG Hair Design
2018.08 - Current
High School Diploma -
Glendale High School
History Major: General Education -
Glendale Community College
Similar Profiles
Yu-Jie WuYu-Jie Wu
Chef at Three Cups of CoffeeChef at Three Cups of Coffee
Anna NosworthyAnna Nosworthy
Freelance Barista at CUPSFreelance Barista at CUPS
Khalil GuribaldiKhalil Guribaldi
Bakery Assistant at Zeven Oven and CupsBakery Assistant at Zeven Oven and Cups