Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina M Brown

St Louis,MO

Summary

Driven, disciplined and focused. Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

24
24
years of professional experience

Work History

Ops Supervisor Hauling

Republic Services
Bridgeton , Missouri
09.2019 - Current
  • Safety
  • Understand and provide leadership to achieve and communicate about safety goals and objectives
  • Work to remove unsafe conditions or situations from drivers’ routes
  • Work with sales team to identify and eliminate any unsafe conditions on new route or for new customers
  • Partner with maintenance department to ensure all equipment remains in working order and in compliance with safety standards
  • Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure safe and productive work environment for all employees; implement and maintain and effective loss control and safety program
  • Engage assigned employees in active participation to instill culture of safety by demonstration of personal commitment to safe operations and active personal outreach to operational employees
  • Customer Experience
  • Provide service to all customers that meets or exceeds customer expectations with regard to entire customer experience
  • Understand missed pickup goals and meet or exceed expectations related to those goals
  • Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders
  • Interact with customers to solve and rectify any issues and improve overall customer experience
  • Serve as positive representative of Company to drive customer satisfaction and loyalty to Company
  • Efficiency
  • Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans
  • Lead drivers to exceed productivity goals and expectations for all routes
  • Create, modify, and improve routes to maximize density and improve efficiency
  • Reduce route hours to extent possible with techniques such as service conversions and container up sizing
  • Execute other operational plans to help achieve or exceed division’s budgeted goals
  • Understand, support and execute service delivery while actively supporting maintenance and operational role in fleet quality and maintenance
  • Employee Engagement
  • Create a collaborative, communicative team environment and drive employee engagement with Company
  • Build and develop talent on team, understand employees’ career goals and provide coaching to get employees ready for advancement with Company
  • Perform other job-related duties as needed or assigned
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Residential driver

Republic Services
Bridgeton, MO
05.2003 - Current
  • Perform pre trip and post trip inspections, maintain my vehicle in good working condition, monitor my routes and containers
  • Provided exceptional service for all residents with in my area
  • Go above the expectations for helping my customer's with any issues that they may have
  • Working with management to problem solve route or customer needs
  • Maintain my route safely and productively
  • Exceptional communication with management and other team members on improving productivity and safety with in our area
  • Helping others in the team as needed
  • Work with maintenance to insure equipment is in the best possible condition each day it is in service
  • Knowing the proper operation of a variety of different equipment for seamless route completion
  • Train and support new driving staff as a certified behind the wheel trainer
  • Insuring new drivers have the skills and ability to operate equipment safely and productively and know and understand our company's stated goals and safety practices
  • Advising management on new driver's performance and abilities
  • Working with dispatch and customer service to address any container or unacceptable waste issues as they arise.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Planned and adjusted optimal routes based on traffic and weather conditions.

School bus driver

Laidlaw Wild
, MO
09.2002 - 01.2003
  • Perform pre trip and post trip inspections
  • Maintain vehicle in good working order
  • Insure passengers were safely transported to and from school each day
  • Ensure wellbeing of children while in care.
  • Maintained driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Assessed bus condition and maintained brakes, wipers, gas levels and cleanliness.
  • Created and enforced bus rules and kept expectations posted.

International document support specialist

Unigroup worldwide
Fenton, MO
09.1997 - 10.1998
  • Obtain and submit all needed documentation to customs stateside and internationally
  • Maintain good relationships with customers and international agencies
  • Following deadlines for submissions
  • Good problem solving skills
  • Excellent customer service skills
  • Data entry, filling, working closely with moving managers and maintaining great working relationships with corporate accounts
  • Responsible for tracking and management of multiple shipments daily
  • Working with customers to ensure all goods arrived and in good condition
  • Documenting damages and submitting paperwork for insurance claims.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.
  • Coordinated document exchange between departments, contractors, suppliers and customers.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Evaluated current document processes, suggested methods for change and implemented successful improvements.

Title clerk

King Chrysler jeep
St. Louis, MO
05.1996 - 08.1997
  • Data entry, preparing customer sales files and documents
  • Preparing titles for sellers and buyers
  • Answering phones, submitting titles and paperwork to the state of Missouri
  • Inventory and paying off vehicles.
  • Received and processed paperwork for titles, new license plates and renewals.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Maintained control log of vehicle certificates of origin and titles.
  • Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
  • Arranged payoff checks for trade-ins and new vehicles.
  • Contacted Motor Vehicle Department to determine status of pending titles.
  • Communicated with customers to resolve common title issues.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Posted titling transactions and monitored corresponding schedules
  • Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
  • Calculated and remitted state sales tax, service and other charges.
  • Identified title encumbrances and detailed plans for correcting issues and clearing titles for planned changes.
  • Gathered, organized and tracked field paperwork generated .

Education

GED -

Affton High School

Skills

  • Class B CDL, BTWI
  • Hiring and Onboarding
  • Shipment Processing
  • Performance Monitoring and Evaluation
  • Inventory and Supply Management
  • Shift Coverage
  • Focus and Follow-Through
  • Records Organization and Management
  • Cultivating Productive Relationships
  • Problem Anticipation and Resolution
  • Continuous Improvement Projects
  • Operational Efficiency and Safety
  • Policy Development and Enforcement
  • Management Training
  • Motivational Leadership
  • Accuracy and Efficiency in Documentation
  • DOT Requirements
  • Accounts Payable and Accounts Receivable
  • Process and Performance Improvement
  • Loss Prevention Strategies
  • Employee Relationships
  • Individual and Team Goals
  • Task Delegation
  • Money Handling
  • Operations and Procedural Knowledge
  • Route Optimization
  • Complex Problem-Solving
  • Budgeting and Cost Control Strategies

Timeline

Ops Supervisor Hauling

Republic Services
09.2019 - Current

Residential driver

Republic Services
05.2003 - Current

School bus driver

Laidlaw Wild
09.2002 - 01.2003

International document support specialist

Unigroup worldwide
09.1997 - 10.1998

Title clerk

King Chrysler jeep
05.1996 - 08.1997

GED -

Affton High School

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Christina M Brown