Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
OfficeManager
Christina M. Proctor

Christina M. Proctor

Accounting
Detroit,MI

Summary

CAREER REVIEW Experience comprises over 16 years of proven decision-making, strategic administrative/accounting and supervisory skills which include implementing assigned projects, planning, analyzing, and delegating roles. My competencies will be used to improve company productivity and profitability. In addition, I am strongly committed to being resourceful in problem-solving, detail oriented, and utilizing my IT skills to contribute to organizational success.

Overview

16
16
years of professional experience

Work History

Municipal Finance Supervisor

Metro Consulting Associates
Plymouth, MI
03.2019 - Current
  • Experience in driving transformation of any kind, large program management.
  • Increased utility collection rate from 79% to 90% to drive revenue acceleration and cost avoidance through efficient management.
  • Reconciles and posts monthly account adjustments and daily cash deposits to the general ledger.
  • Analyzes monthly collection of accounts receivable to reduce high collection rates.
  • Creates standard operating procedures for billing which includes developing training courses and materials.
  • Accountable for maintaining a $2,000,000.00 municipal consulting contract.
  • Performed billing, collection and reporting functions for service center generating over $6,240,000 annually in revenue.
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Drove implementation of Invoice Cloud software to automate office operations and implemented KCI for printing services.
  • Establishes efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Act as a trusted advisor to the business, proactively listen and synthesize inputs & feedback from the business to set up a positive feedback loop to the team within the Talent Match that is working on driving process standardization.
  • Work efficiently with vertical leadership including VP's, cross-functional teams including the vertical HR leaders and transition teams, to plan and deliver roadmaps we are creating.
  • Manages costs and billing and resolved financial discrepancies effectively through organizational management of account information using BS&A software.

Treasury Assistant

Great Lakes Water Authority, Robert Half Accountemps
Southfield, MI
06.2018 - 09.2018
  • Reconciled bank transactions.
  • Maintained and documented all cash activity on the cash position log.
  • Managed the procurement credit card program.
  • Secured and maintained banking account access to perform banking procedures such as wire transfers.
  • Executed financial tasks on a daily basis to maintain optimal company finances.

Business Analyst

Beaumont Corporate Offices, TekSystems
Dearborn, Southfield, MI
01.2018 - 06.2018
  • Merged duplicate patient data between clinical systems and the EMR to avoid data integrity errors while using SQL to generate reports and complete data mapping.
  • Managed error queues, interfaces, and workflow reports to ensure record review and chart completion.
  • Audited and reviewed reports received from transcription vendors.
  • Performed data mining to assist facilities with cutting costs, increasing revenue and reduce risks.
  • Processed data load requests, manually entered data, reconciled data conflicts, and created data extracts and reports.

Accounting Coordinator

Enterprise Holdings, Robert Half Accountemps
Southfield, MI
09.2016 - 01.2018
  • Daily accounts payable data entry with 3-way match, batch, and coding.
  • Resolved payment differences, issued credits on vendor accounts, and generated checks for distribution to vendors.
  • High volume data entry of 5,000 lines per month into Microsoft Excel, with daily importing into PeopleSoft.
  • Trained new employees on accounting principles and company procedures.

Medical Center Advisor

Detroit Medical Center
Detroit, MI
06.2014 - 07.2016
  • Completed charge entries, monitored, and reconciled patient accounts to ensure accurate billing production, and utilized knowledge of third-party payers' requirements and co-payment/deductible collections.
  • Verified insurance coverage, benefit levels, and obtained necessary authorizations to schedule appointments, and calculated the estimated patient liability for all transactions in a call center environment.
  • Provided tele-health services including, diagnostic, specialty consultation requests, and educational courses.

Unit Secretary

Detroit Medical Center
03.2001 - 06.2014
  • Performed a detailed analysis of patient accounts after initial billing to charge for observation service.
  • Responsible for admitting, discharging, and transferring patients to various facilities.
  • Ensured compliance with laws, government regulations, HIPAA, JCAHO requirements and DMC policies.
  • Developed training protocols for new unit secretaries.

Education

Bachelor of Science - Accounting

University of Phoenix

Associate of Arts - Accounting

University of Phoenix

Google IT Support Professional Certificate -

Coursera

Skills

EMR / EHR

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Accomplishments

  • Co-Writer of Be Resilient

Affiliations

  • University of Phoenix Alumni Association
  • Michigan Association of Certified Public Accountants (MICPA)
  • Member of the National Society of Leadership & Success (NSLS)
  • Member of the National Society of Collegiate Scholars (NSCS)

Timeline

Municipal Finance Supervisor

Metro Consulting Associates
03.2019 - Current

Treasury Assistant

Great Lakes Water Authority, Robert Half Accountemps
06.2018 - 09.2018

Business Analyst

Beaumont Corporate Offices, TekSystems
01.2018 - 06.2018

Accounting Coordinator

Enterprise Holdings, Robert Half Accountemps
09.2016 - 01.2018

Medical Center Advisor

Detroit Medical Center
06.2014 - 07.2016

Unit Secretary

Detroit Medical Center
03.2001 - 06.2014

Bachelor of Science - Accounting

University of Phoenix

Associate of Arts - Accounting

University of Phoenix

Google IT Support Professional Certificate -

Coursera

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