Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
BusinessAnalyst
CHRISTINA M. RIVERA

CHRISTINA M. RIVERA

Insurance Sales Consultant
Deltona,FL

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior service and retention. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

17
17
years of professional experience
1
1

State of Florida 2-15

1
1

Six Sigma Green Belt

Work History

Captive Sales Consultant

Freedom Health
09.2011 - Current
  • Acquisition, planning and execution of personal marketing events
  • Identify suitable prospects from marketing event attendees and schedule appointment time or attain consent to contact
  • Present insurance products based on prospect needs and qualifications
  • Assist prospect in completing all necessary enrollment requirements within appropriate time frame
  • Ongoing client service as needed to maintain customer satisfaction and facilitate referrals for future business

Independent Insurance Broker

Independent
01.2010 - 09.2011
  • Grow and maintain book of clients
  • Consult with prospects regarding insurance needs
  • Assist with enrollment into appropriate plan
  • Troubleshoot client issues on an as needed basis

Supervisor

Connextions, Inc
12.2006 - 12.2009
  • Maintain records of agent performance including sales metrics, performance scores and disciplinary action
  • Meet with agents individually to provide weekly statistics, feedback and constructive criticism to increase sales and improve quality of interaction with prospects
  • Meet with clients via conference call or in person to calibrate agent performance trends and expectations.

Education

BS - Economics

Rollins College
Winter Park, FL
05.2024

Skills

  • Six Sigma Green Belt Certified
  • Sales and Marketing
  • Industry Trends
  • Project Management
  • Time Management
  • Product and Service Knowledge

Certification

Management & Strategy Institute – Six Sigma Green Belt

State of Florida - 2-15 Life, Health and Variable Annuities

Languages

Spanish
Professional Working

Timeline

Captive Sales Consultant

Freedom Health
09.2011 - Current

Independent Insurance Broker

Independent
01.2010 - 09.2011

Supervisor

Connextions, Inc
12.2006 - 12.2009

BS - Economics

Rollins College

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CHRISTINA M. RIVERAInsurance Sales Consultant