Christina Turner

• Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
• Developed reports for improved sales forecasting and accurate performance tracking.
• Trained new employees on CRM usage, fostering a culture of data-driven decision-making within the company.
• Reduced manual data entry tasks by creating automated processes within the CRM system.
• Collaborated with cross-functional teams to define business requirements and tailor the CRM system accordingly.
• Championed a user-centric approach when making decisions regarding updates or enhancements to the CRM system.
• Manage project plans to ensure on-budget performance, meeting utilization goals, and optimizing scheduling.
• Lead group training sessions on CRM database usage, data migration, workflows, and reporting.
• Facilitate client feedback processes and participate in business development efforts, maintaining the Vision System for enhanced visibility.
• Collaborate with programming experts to document and relay requests for system customization, reports, and workflow adjustments.
• Provide ongoing marketing and business development training to support business growth and CRM adoption.

• Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
• Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
• Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
• Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
• Streamlined communication channels between departments by introducing collaborative tools such as issue trackers and shared repositories.
• Implemented robust documentation practices that facilitated knowledge sharing within the development team and improved overall productivity.
• I led a team in managing and directing proposal efforts to ensure timely and high-quality submissions. I was responsible for tracking leads, seeking proposal opportunities , and prioritizing RFPs based on strategic importance. My role involved conducting QAQC reviews of proposals to maintain high standards and attending pre-proposal meetings and debriefs to drive continuous improvement and successes of the dept. I prepared Quals Packages and Letters of Interest to showcase the company’s capabilities, led weekly marketing meetings with staff and leadership. I assisted in presentations and interview materials to support BD efforts. I supported professional development of staff, ensuring ongoing skill enhancement and organized company-wide team-building events to promote a cohesive and motivated workforce.
  As Database Manager, I managed and maintained the CRM database to ensure data accuracy, integrity, and security in compliance with organizational standards. I developed and implemented database policies and procedures to streamline operations and enhance efficiency with the Database team from Accounting, IT and technical partners. Responsible for conducting regular audits to identify and correct data entry inconsistencies, and training and support to staff on database management practices. I reviewed database metrics to support decision-making processes, ensuring a reliable resource. I co-founded WBCM Strong, a women-focused initiative that fostered transformational mentoring relationships, camaraderie, and community among women of various ages, positions and experiences within the firm. The group worked on professional and soft skills, hosted female community leaders and personal development workshops promoting an inclusive environment, enhanced company culture, confidence, fought imposter syndrome, and presented growth opportunities, ultimately leading to higher employee engagement, satisfaction and retention.I led a team in managing and directing proposal efforts to ensure timely and high-quality submissions. I was responsible for tracking leads, seeking proposal opportunities , and prioritizing RFPs based on strategic importance. My role involved conducting QAQC reviews of proposals to maintain high standards and attending pre-proposal meetings and debriefs to drive continuous improvement and successes of the dept. I prepared Quals Packages and Letters of Interest to showcase the company’s capabilities, led weekly marketing meetings with staff and leadership. I assisted in presentations and interview materials to support BD efforts. I supported professional development of staff, ensuring ongoing skill enhancement and organized company-wide team-building events to promote a cohesive and motivated workforce. As Database Manager, I managed and maintained the CRM database to ensure data accuracy, integrity, and security in compliance with organizational standards. I developed and implemented database policies and procedures to streamline operations and enhance efficiency with the Database team from Accounting, IT and technical partners. Responsible for conducting regular audits to identify and correct data entry inconsistencies, and training and support to staff on database management practices. I reviewed database metrics to support decision-making processes, ensuring a reliable resource. I co-founded WBCM Strong, a women-focused initiative that fostered transformational mentoring relationships, camaraderie, and community among women of various ages, positions and experiences within the firm. The group worked on professional and soft skills, hosted female community leaders and personal development workshops promoting an inclusive environment, enhanced company culture, confidence, fought imposter syndrome, and presented growth opportunities, ultimately leading to higher employee engagement, satisfaction and retention.

• Entered data, generated reports, and produced tracking documents.
• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.

recruiting, selecting and managing volunteers for various committees on the base and within the Dept of Defense School system, ensuring adequate staffing for all events. I coordinated and managed monthly meetings, including budget preparation and agenda setting, which streamlined the event planning processes. I successfully organized and executed fundraising events, significantly increasing yearly donations to need-based groups. Additionally, I tracked volunteer hours to ensure accurate records and compliance with reporting requirements, and communicated with base leadership to maintain alignment with command and legal department requirements.

In this role, I also recruited volunteers for base-wide and local events, enhancing community engagement and participation. Demonstrating strong leadership, organizational skills, and creativity, I led a highly successful tenure. I created a scholarship for student-athletes and presided over the selection committee, fostering educational opportunities. Additionally, I managed the spirit wear program, marketing it to school and base personnel, which resulted in increased sales each year. Furthermore, I administered grants to support military families struggling with sports travel expenses for students, providing financial relief and opportunities for participation.

• Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.

During my time as a substitute teacher at a Department of Defense school in Germany, I successfully implemented existing lesson plans for PreK to high school students, ensuring minimal disruption to the daily curriculum. I developed and delivered creative activities to meet learning goals and assess student achievement in long-term assignments. My responsibilities included timely completion of grading, reporting, and conducting parent conferences.

I communicated effectively with administrators, teachers, and parents to devise strategies for student success and filled in for certified teachers during I.E.P. and strategy meetings with administration. Additionally, I mentored middle and high school students, initiated a homework assistance program, and provided resume preparation support. My commitment to professional development was demonstrated by actively participating in sessions to stay updated with the latest teaching strategies and educational tools. I was honored with multiple Volunteer of the Quarter awards for base-wide recognition, reflecting my dedication and impact.During my time as a substitute teacher at a Department of Defense school in Germany, I successfully implemented existing lesson plans for PreK to high school students, ensuring minimal disruption to the daily curriculum. I developed and delivered creative activities to meet learning goals and assess student achievement in long-term assignments. My responsibilities included timely completion of grading, reporting, and conducting parent conferences. I communicated effectively with administrators, teachers, and parents to devise strategies for student success and filled in for certified teachers during I.E.P. and strategy meetings with administration. Additionally, I mentored middle and high school students, initiated a homework assistance program, and provided resume preparation support. My commitment to professional development was demonstrated by actively participating in sessions to stay updated with the latest teaching strategies and educational tools. I was honored with multiple Volunteer of the Quarter awards for base-wide recognition, reflecting my dedication and impact.

• Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
• Graded and evaluated student assignments, papers, and course work.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

As a Senior Subrogation Specialist, I evaluated liability claims to identify subrogation potential, meticulously reviewing liability and assessing claims' feasibility for recovery based on current state statutes. My role involved conducting background investigations and preparing detailed reports to evaluate recovery potential. I managed litigation processes with both in-house and outside counsel to maximize recovery efforts, prepared comprehensive arbitration and mediation documentation to enhance outcomes, and effectively communicated with carriers, claimants, and legal representatives through various channels.

I analyzed complex claims disputed between carriers to identify optimal resolution strategies. I created insightful articles for the internal website, sharing updates on subrogation processes. Representing the company on the arbitration and mediation board for alternate dispute resolution, I promoted cost-effective resolutions. As a Team Leader, I consistently exceeded the 80% recovery goal set by the department and initiated the Employee Recognition Program, rewarding excellent production and customer service. Additionally, I was awarded $10,000 for promoting efficiency in handling and cost reduction. I created a job share position within the organization, effectively offering a flexible work arrangement for new parents that was adopted by the firm, minimizing time off and retaining experiened personnel. My role required superb attention to detail, thorough knowledge of state, federal, and local laws relevant to subrogation, and excellent written and oral communication skills.

• Conducted detailed investigations into loss events to determine liability and maximize recovery potential.
• Implemented quality control measures to ensure accuracy and consistency in claim handling processes, reducing errors and oversights.
• Provided exceptional customer service when interacting with claimants or other stakeholders throughout the claims process.
• Streamlined processes for identifying potential subrogation opportunities, improving case outcomes.As a Senior Subrogation Specialist, I evaluated liability claims to identify subrogation potential, meticulously reviewing liability and assessing claims' feasibility for recovery based on current state statutes. My role involved conducting background investigations and preparing detailed reports to evaluate recovery potential. I managed litigation processes with both in-house and outside counsel to maximize recovery efforts, prepared comprehensive arbitration and mediation documentation to enhance outcomes, and effectively communicated with carriers, claimants, and legal representatives through various channels.

I analyzed complex claims disputed between carriers to identify optimal resolution strategies. I created insightful articles for the internal website, sharing updates on subrogation processes. Representing the company on the arbitration and mediation board for alternate dispute resolution, I promoted cost-effective resolutions. As a Team Leader, I consistently exceeded the 80% recovery goal set by the department and initiated the Employee Recognition Program, rewarding excellent production and customer service. Additionally, I was awarded $10,000 for promoting efficiency in handling and cost reduction. I created a job share position within the organization, effectively offering a flexible work arrangement for new parents that was adopted by the firm, minimizing time off and retaining experiened personnel. My role required superb attention to detail, thorough knowledge of state, federal, and local laws relevant to subrogation, and excellent written and oral communication skills.

• Investigated and processed [Type] insurance claims for policyholders.
• Consulted police and hospital records when needed.
• Interviewed claimants and witnesses to gather factual information.
• Examined photographs and statements.
• Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
• Mentored junior adjusters on effective time management and organizational skills, leading to improved work quality and job satisfaction.
• Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
• Contributed to the continuous improvement of departmental policies and procedures through the identification of inefficiencies and proactive problem-solving techniques.During my tenure as a Senior Claims Adjuster, I was responsible for investigating, evaluating, negotiating, and resolving both automobile and bodily injury claims with a high degree of accuracy and efficiency. My role required determining coverage, liability, and damages, and ensuring compliance with all internal policies and procedures through meticulous internal reporting. I conducted thorough interviews with claimants, witnesses, and other relevant parties via face-to-face meetings, phone calls, and written communications. I effectively communicated with outside counsel, vendors, medical personnel, investigators, and experts, maintaining an advanced understanding of relevant statutes, medical terminology, and policy coverages.

In addition to my technical responsibilities, I served as the Regional Customer Service Ambassador, where I delivered presentations and awarded top achievers in our region of six offices in MD and VA. I also was responsible as acting Manager as needed. I consistently maintained and exceeded closure goals, demonstrating excellent oral and written communication skills, and ensuring high team performance.During my tenure as a Senior Claims Adjuster, I was responsible for investigating, evaluating, negotiating, and resolving both automobile and bodily injury claims with a high degree of accuracy and efficiency. My role required determining coverage, liability, and damages, and ensuring compliance with all internal policies and procedures through meticulous internal reporting. I conducted thorough interviews with claimants, witnesses, and other relevant parties via face-to-face meetings, phone calls, and written communications. I effectively communicated with outside counsel, vendors, medical personnel, investigators, and experts, maintaining an advanced understanding of relevant statutes, medical terminology, and policy coverages. In addition to my technical responsibilities, I served as the Regional Customer Service Ambassador, where I delivered presentations and awarded top achievers in our region of six offices in MD and VA. I also was responsible as acting Manager as needed. I consistently maintained and exceeded closure goals, demonstrating excellent oral and written communication skills, and ensuring high team performance.