Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina M Wade

Madison,GA

Summary

OBJECTIVE Very independent and dependable person who can be trusted with the most confidential information. An Accomplished energetic motivated leader with strong organizational abilities. Stern at taking charge and getting control over any situation. Service-oriented as well as excellent communication and time management skills. I handle task with accuracy and efficiency. Passionate and motivated, with a drive for excellence. Goal oriented person who is dedicated to high levels of customer satisfaction willing to develop positive relationship with customers to ensure safety and business growth. Outgoing offering superb customer service and passion for exceeding sale goals. Hard worker who enjoys a team environment who shows success in everything I do. Friendly and enthusiastic I'm a natural born leader KEY QUALIFICATI ONS customer and personal service Active Listener English Language Social Perceptiveness Speaking Critical Thinking Service Orientation Time Managemental Judgment and Decision Making Public Safety and Security Coordination Supportive Team Lead with 2 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency. Results-driven Area team lead accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. Working knowledge of optimal practices and safety behaviors for the area. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

13
13
years of professional experience

Work History

Boarder Sewer/Team Lead

Tempur Sealy
03.2020 - Current
  • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
  • Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Altered and hemmed boarders to create custom-fitted beds.
  • Determined appropriate repair solution based on boarder damage to employ proper tools or equipment.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Participated in cross-functional team-building activities.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Operated production machinery safely to reduce workplace accidents.
  • Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.

Production Line Operator

Georgia-Pacific
02.2018 - 01.2020
  • Minimized downtime by troubleshooting stoppages and breakdowns and calling for maintenance assistance.
  • Boxed, labeled and transported items to support assembly operations.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Inspected extruded product for appearance and size defects according to specifications.
  • Made sure that products were produced on time and are of good quality.
  • Maintained organized work area by cleaning and removing hazards.

Member Service Agent

Dial America/Lifelock Athen Ga
03.2017 - 01.2018
  • Answering an average of 40-50 calls a day
  • Updating Members Billing information
  • Assisting member with web support
  • Assisting members with and questions about there account
  • Sales
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Followed up with customers regularly via phone and email to obtain payments and schedule services.
  • Increased revenue by actively listening to customers and proposing optimal offerings.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Machine Operator

Elite Storage Solutions Monroe Ga
10.2016 - 03.2017
  • Measuring steel
  • Operating the Saw machine
  • Punch press machine
  • Cutting the steel to required length
  • Sit down forklift
  • Sanding material
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Manually set up machinery, lathes and grinders.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Read and interpreted blueprints and schematics for production runs.

Machine Operator

Mannington Mills Madison Ga
06.2015 - 08.2016
  • Inspecting parts
  • Counting Parts
  • Labeling Pallets
  • Measuring Materials
  • Checking Gauge on the Material
  • Checking Temp
  • On Material
  • Running the winder
  • Lacing up the machine
  • Stand up fork lift operator
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Unloaded materials and goods at designated locations for best project availability.

Sales Associate

Goodwill NG Madison Ga
05.2013 - 06.2015
  • Politely assisted customers in person
  • Greeted customers entering the store
  • Answered questions with up to date knowledge of policies
  • Organized racks and shelves to maintain the visual appeal of the store
  • Stocked shelves and supplies in an organized display
  • Cleaned and prices product in a timely manner
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated associates on market trends and stayed up-to-date on forecasts.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Team Leader

Travel Centers Of America
06.2010 - 12.2010
  • Answered telephone calls and responded to inquiries
  • Assigned patrons to table suitable for their needs and according to rotation
  • Assisted diners with obtaining food from buffet/serving table as needed
  • Cleaned and inspected gallery equipment, kitchen appliances and work areas
  • Cleaned and organized eating, service and kitchen area
  • Filled
  • Beverage and ice dispensers
  • Greeted each customer with friendly eye contact
  • Helped with preparation, set up and service for catering events
  • Kept ice bins filled
  • Loaded trays with accessories
  • Performed all transaction in a cordial, efficient and professional manner
  • Placed clean dishes, utensils and cooking equipment in storage area
  • Prepared checks itemizing total meal costs and sales taxes
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Sales Associate

Wal-Mart
07.2007 - 11.2010
  • Answered an average of [50] calls per day by addressing customer inquiries, solving problems and providing new product information
  • Greeting customers entering the store to ascertain what each customer wanted or needed
  • Described products to customer's and accurately explained details and of Merchandise
  • Earned management trust by serving key holder, responsibly opening and closing the store
  • Politely assisted customers in person and via telephone
  • Recommended, selected and help locate and obtain out-of stock products based on customer requests
  • Answered product questions with up-to-date knowledge knowledge of sales and store promotions
  • Effectively communicated with and supported sales, marketing and administrative teams on a daily basis
  • Conducted weekly walkthrough with the manager to discuss interior visual displays, including store window presentation
  • Handling daily heavy flow of paperwork and cooperation with the accounting departments on invoicing and shipping problems
  • Bagged, or boxed sold merchandize per customers request
  • Maintained cleanliness and presentation of stock room and production floor

Education

Diploma -

Morgan Co. High School
Madison,GA
05.2004

Skills

  • Lead Identification
  • Production Monitoring
  • Team Monitoring
  • Quality Standards
  • Corrective Actions
  • Process Improvement Initiatives
  • Task Monitoring
  • Job Assignments
  • Lead Collection
  • Team Meetings
  • Leadership Communications
  • Team Member Motivation

Timeline

Boarder Sewer/Team Lead

Tempur Sealy
03.2020 - Current

Production Line Operator

Georgia-Pacific
02.2018 - 01.2020

Member Service Agent

Dial America/Lifelock Athen Ga
03.2017 - 01.2018

Machine Operator

Elite Storage Solutions Monroe Ga
10.2016 - 03.2017

Machine Operator

Mannington Mills Madison Ga
06.2015 - 08.2016

Sales Associate

Goodwill NG Madison Ga
05.2013 - 06.2015

Team Leader

Travel Centers Of America
06.2010 - 12.2010

Sales Associate

Wal-Mart
07.2007 - 11.2010

Diploma -

Morgan Co. High School
Christina M Wade