Christina Marie Cruz
Henderson,NV
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Front Desk Coordinator
Guam Autospot
01.2018 - 08.2023
- Scheduled appointments in computer system.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
Customer Care Executive
Calvos Insurance
02.2013 - 11.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Data Entry Clerk
Paradise Fitness Center
01.2010 - 11.2011
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
Education
GED -
McKinley High School
Honolulu, Hawaii08.2006
Skills
- Word Processing
- Office Administration
- Phone Call Direction
- Problem-Solving Skills
- Listening Skills
- Visitor Check-In Skills
- Guest Services
- Records Maintenance
- Data Entry
- Administrative Skills
- Administrative Support
- Multi-Line Phone Systems
- Greeting Visitors
- Attention to Detail
- Telephone Etiquette
- Active Listening
- Scheduling Appointments
- Customer Service
- Problem Solving
- Empathy and Compassion
- Credit and Cash Payments
- Clerical Duties
Timeline
Front Desk Coordinator
Guam Autospot
01.2018 - 08.2023
Customer Care Executive
Calvos Insurance
02.2013 - 11.2017
Data Entry Clerk
Paradise Fitness Center
01.2010 - 11.2011
GED -
McKinley High School
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