Christina Mikaio
Union City,CA
Summary
Knowledgeable and experienced Advanced Medical Support Assistant lead with exceptional background over 10+ years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. Mostly, have deep respect for our serving and retired veterans utilizing ICARE and WECARE core values prioritized at the VA executive, and local level.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Advanced Medical Support Assistant
Veterans Health Administration VHA
Livermore, CA
05.2023 - Current
- provide clinic coverage and administrative support to Livermore AMSA staff resulting in improved efficiency and streamlined operations
- daily review of active/pending consults, open encounters, Recall List, cancellations and No Show list for accuracy and disposition. Check for completions and triaged in a timely manner
- daily huddles on teams and in person on Fridays re: staffing, call outs and MESS (Methods, Equipments, Staff and Servicing) covid vaccine count to avoid shortage during walk-ins.
- set up the daily Tracker in sharepoint to include new rtcs, merge with pending rtcs on hold for the dispositioning process. daily OBA run from sharepoint
- break reliver when short staff to include 2 breaks and 30 min lunch for AMSA.
- AMSA and Clinic overbook request in VSE
- clinic profile/leaf request to include: grid changes, blocked, setup and restore functions. Block and Move clinics to avoid timeslot overbooks.
- Verify #COO#list or community care opt out function for completion. Staff training on the IVC comm care calculator for cancelled by pt appts vs. cancelled by clinic appts.
- ICB daily monitoring of insurance for staff and providers including CRH clinics set up in Livemore site.
- run monthly auto activation report for PACT providers
- triad monthly meetings with program analyst and MD Teresi to go over PACT datas for PCMM, update pact placement, assign or modify pact surrogate for alerts, create or assign AMSA to pact team during rotation
- manage both PACT and Specialty clinics leaf request, overbooks and cancellation/rescheduling and no show reports
- query all assigned RTCS when OBA is down and during power outage
- update and reviews competencies for all administrative employee to ensure skill levels are maintained in accordance with service, facility VHA and joint commission. TMS updates and new standard of work for scheduling efficiencies, compliance and to avoid audits.
- monitor and make work assignments, provide input on performance, remind staff of where to find resources, resolve daily workplace issues and maintain efficient workflow
- Time management: set priorities and delegate tasks to ensure deadlines are met. Follow up on RTCS and consults not yet processed with assigned AMSA.
- attend PACT collaborative meetings with PACT team on local and executive levels to ensure AMSA functions are in tune with pact policies, rules and regulations
- VVC Group and Individual scheduling in virtual care manager. confirm patient emails and demographics before email sent to avoid any HIPPA violation
- collaborate with nursing managers and supervisory staff in assessing and developing unit specific programs for clerical staff
- handles patient advocate issues and work closely with responsible clinic or providers to resolve conflict with scheduling, appointment change and etc.
Advanced Medical Support Assistant
Veterans Affairs
Livermore, CA
08.2020 - 05.2023
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- Initial point of contact for outpatient clinics, call center, comm care regarding patient scheduling and appointments, schedule order (rtc) and consults for VA clinics in VAPAHCS
- enter patient demographics in VSE for appt, cancel, no show and make appointments, answer incoming and triage calls for issues with appointments, reschedule any clinic cancellations from clinic profile management or leaf request
- handle patient advocate issues mainly with scheduling issues, follow procedures regarding referral outside the community
- update and verify patient insurance using ICB, communicate with Pact Team using CPRS for patient contact note for patients 'request
- AM person to put up the daily tracker and sort appointment lists for all clinics running that day
- communicate with AMSA team on Microsoft Teams, change and update patient demographics such as mailing, residential or temporary addresses, NOK change and etc in VSE and Vista Blue, block and move clinics
- point of contact for MH crisis patients' by communicating with MH providers on BHIP group, print out daily clinics and schedules, activity-specific trainings of new employees with daily run down of each clinics
- worked PACT project for Toxic Exposure screening of veterans.
- participate in the PACT collaborative meetings with local and executive team
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- knowledge and training with emergencies and 911 protocol with PACT and Same Day clinic patients and print out for valley care ER and forms for the business office re: admission and billing purposes
- volunteer for eye clinic weekend (when needed) and the covid clinic days (to check in, reschedule, and schedule appointments) at off site and on site facilities. direct patients to business office to register, admission issues and humanitarian registrations
Triage Lab Assistant
Diagnostic Laboratories and Radiology
Oakland, CA
12.2013 - 11.2019
- assist laboratory with administrative , data entry dispatching and following up lab test results with lab technicians.
- call facilities, hospitals and doctors office to verify patient information for accurate transfer of test results on company portal.
- Issue redraws and handles occurrences reports for any discrepancies and issues with patient lab work, requisition, specimen integrity and transporting of specimens to sendout labs.
- manages the packing of courier coolers for daily flights to headquarters in Burbank. Receive incoming coolers (freight) from Northwest laboratories, prepare paperwork for shipment
- prepare RTF (results to follow) reports 2x a day for pending results and discrepancies such as redraws, inconclusive findings and computer error.
- requisition and lab supply inventory and order. collect and archive old requisitions ready for shred-it processing and transfer to off site storage
- back-up lab processor during shortage to receive incoming specimens, complete requisition and rack/sort specimens for centrifuge, processing and storage
Legal Secretary
Coates and Frey law
Honolulu, HI
06.2008 - 06.2013
- Transcribe Pleadings and Attorney notes for memos
- data enter attorney hours in system time management system
- open and close new and old files, prepare court pleadings and forms for filing, scan and respond to any incoming emails, documents and attachments
- answer multi lines on telephone system, prepare conference rooms for meetings, handles client payments over the phone
- train all new receptionist and authored the legal receptionist training manual to include all policies, regulations and guidelines adhere from the Honolulu Bar Association
- courier to family court for pleading filings, plead retrieval and certify copies for sendout
- event coordinator for company PR events and annual valentine appreciation event to include brochures and company memorabilia sendout to clients, mass mailing of newsletters
- prepare closed case documents for archiving and storage
- trained on back-up manual restoring of telephone electric system
Education
Bachelor of Arts - Political Science
Washington State University
Pullman, WA05-2005
High School Diploma -
Faasao Marist High School
American Samoa05-2001
Skills
- Vista Blue, VSE experience
- Proficiency in Microsoft Suite
- Patient Scheduling
- HIPAA Compliance
- Patient-Focused Care
- Data Entry
- Insurance Claims
- Appointment Setting
- Medical Terminology Proficiency
- Team Management and Supervision
- Fluent in Samoan, English languages
Certification
- USDOT courier DOT training
- Annual Mandatory Scheduling Refresher Training (internal VA)
- Harassment Prevention and Accountability Training
- ICB training
- Lynx Alarm Training (Police) and Emergency Prepardness
- VA core value training (I CARE recommitment)
- Prevention and management of disruptive behavior ( PBDB): workplace violence prevention refresher
References
References available upon request.
Timeline
Lead Advanced Medical Support Assistant
Veterans Health Administration VHA
05.2023 - Current
Advanced Medical Support Assistant
Veterans Affairs
08.2020 - 05.2023
Triage Lab Assistant
Diagnostic Laboratories and Radiology
12.2013 - 11.2019
Legal Secretary
Coates and Frey law
06.2008 - 06.2013
Bachelor of Arts - Political Science
Washington State University
High School Diploma -
Faasao Marist High School
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