Christina (Nina) Lehto-Clark
Ishpeming
Summary
Adept at fostering a personal relationship with clients and streamlining efficiency in the studio, my tenure at Beth Millner Jewelry honed my inventory management and creative direction skills. I've achieved a notable increase in studio productivity through independent workflow and innovative design solutions, blending hard skills in my mastery of craft and dedication to quality with soft skills in team engagement and solidarity.
Overview
14
14
years of professional experience
Work History
Studio Manager, Bench Jeweler, Designer
Beth Millner Jewelry
09.2014 - 01.2025
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including staff management, workflow prioritization and inventory for both jewelry and raw materials/tools
- Supervised studio staff for timely, accurate and high-quality task completion
- Training all studio staff on the making of high quality jewelry and findings from start to finish from fabricating to casting. Can provide a full list of training qualifications if needed.
- Designing jewelry for production and one-of a kind,
- Fabricating (silver, gold, copper, brass), welding, bezel setting cabochons and faceted stones, flush setting faceted stones, creating conical settings from tube, hand carving stamps with burs, making silicone molds, making custom orders including engagement and wedding bands, casting (silver, gold), wax carving, soldering, lapidary work, and I was just starting a working theory of champlevé and cloisonné enameling.
Call Center Representative
Superior Contact
01.2015 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Cleaner, Barista
Babycakes Muffin Company
03.2014 - 09.2014
- Made and served coffee and espresso drinks as well as tea, pastries, soups, sandwiches and other foods and beverages to customers
- Managed a cash register as well as opening and closing the drawer
- Open and close the store
- Did some occasional catering for weddings at store owner request
- Applied wax and polish to floors for a polished and professional look.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Communicated with staff to address specific cleaning needs and concerns.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Studio Assistant
Revisions Design Studio
05.2014 - 08.2014
- Increased efficiency during busy periods by multitasking effectively under pressure.
- Enhanced studio workflow by organizing equipment and maintaining a clean work environment.
- Restoring and upcycling antique items into unique furnishings including rewiring lamps and refinishing antique surfaces
- Slipcasting with porcelain into plaster molds, waiting the required time and pouring them back out, cleaning up seams and doing finish work to make have a high quality surface to be fired in the kiln
- Finishing glazed surfaces after being fired in the kiln and performing quality checks
- Fabricating upcycled silver spoon/fork rings, bangles and earrings with a drill press, bending tool and belt sander
- Managed inventory and supplies, ensuring timely delivery for continuous project work.
- Delivered exceptional customer service during events or workshops hosted at the studio space.
- Assisted in the production of high-quality art pieces through meticulous attention to detail and steady handwork.
- Prepared shipments of finished artwork safely and securely, ensuring timely deliveries without damages.
- Maintained a safe working environment by following proper guidelines for using tools and materials.
Server, Cleaner, Farmers Market Sales
Sweetwater Cafe
05.2012 - 10.2013
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Communicated with staff to address specific cleaning needs and concerns.
- Applied wax and polish to floors for a polished and professional look.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Woke up early to set up farmers market stall to sell fresh pies, bread, and coffee on Saturday morning, and break down stall at the end of the market day.
Receptionist
Academic and Career Advisement Center at NMU
02.2011 - 04.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor Of Fine Arts - Ceramics
Northern Michigan University
Marquette, MI12.2015
Skills
- Client rapport
- Inventory Management
- Creative direction
- Process improvement
Languages
Finnish
Limited Working
Spanish
Limited Working
Timeline
Call Center Representative
Superior Contact
01.2015 - 07.2015
Studio Manager, Bench Jeweler, Designer
Beth Millner Jewelry
09.2014 - 01.2025
Studio Assistant
Revisions Design Studio
05.2014 - 08.2014
Cleaner, Barista
Babycakes Muffin Company
03.2014 - 09.2014
Server, Cleaner, Farmers Market Sales
Sweetwater Cafe
05.2012 - 10.2013
Receptionist
Academic and Career Advisement Center at NMU
02.2011 - 04.2011
Bachelor Of Fine Arts - Ceramics
Northern Michigan University
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