Christina Rae Thompson
Silverdale,WA
Summary
Experienced veterinary professional with a strong passion for helping others seeking a challenging position with opportunity for growth and advancement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Hospital Administrator
VCA Animal Hospitals
09.2017 - Current
- Assist Field Leadership by providing training, mentoring and support to other Hospital Leaders in the region.
- Recruit, hire and train staff, providing direct supervision, access to ongoing staff development and continuing education.
- Direct, supervise and evaluate work activities of medical, nursing, client service and maintenance team.
- Implement strategies, increasing revenue, and effectively targeting new markets.
- Manage expenses and to assist with meeting to meet desired financial markers set by VCA.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to VCA , Washington State and AAHA.
- Evaluate patient care and initiate procedural changes for optimal patient care and client service.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help the team evolve and grow.
- Handle problematic clients to maintain excellent customer service.
- Establish work schedules and assignments for staff, taking into account workload, space and equipment availability.
- Arrange for equipment maintenance and repairs and coordinated variety of services such as waste removal and pest control.
- Order supplies and conduct routine inventories of supplies and equipment.
- Conduct routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with associated regulations.
- Maintained up-to-date information in electronic medical records software
Emergency Department Manager
VCA Veterinary Specialty Center of Seattle
01.2015 - 09.2017
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to VCA, and Washington.
- Recruited, hired and trained staff, providing direct supervision, access to ongoing staff development and continuing education to employees.
- Fostered improvement in staff development, personnel training, and standards of patient care.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for staff to share ideas and concerns.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Investigated and resolved issues affecting hospital operations and patient care.
Regional Licensed Veterinary Technician
VCA Northwest Technician Development Team
01.2013 - 01.2017
- Created and implemented Boot Camp training program for new veterinary assistants.
- Organized and implemented training for veterinary assistants and technicians in Washington, Oregon and Alaska
- Support and assist Hospital leadership with implementing and maintaining policies to ensure adherence to VCA medical quality standards.
Assistant Hospital Manager/Licensed Vet Tech
VCA Animal Hospitals
01.2005 - 01.2015
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained other LVTs in operations and procedures.
- Supported clinic operations and coordinated staff schedules.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted veterinarian with wound treatment, administration of vaccines, and operations.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Educated clients on animal health, preventive care and procedures.
- Provided direct care to patients and assisted with procedures such as radiology, dentistry, critical care and anesthesia.
- Answered owner animal health questions and advised on best care practices.
- Handled hospital inventory and tracking.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
Veterinary Assistant/Team Manager
VCA Central Kitsap Animal Hospital
01.1998 - 01.2005
- Maintained staff schedule and trained new veterinary assistants.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Positioned animals for diagnostic imaging such as x-rays and scans
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
Education
Diploma -
West High School
Anchorage, AKSkills
- Recruitment
- Training
- Management
- Scheduling
- Conflict resolution
- Creating and implementing new positions to maximize efficiency and improve culture
- Creating and delivering content for team meetings
- Standardizing new hire process and creating specific paths for successful integration
- Partnering with members of hospital level and regional leadership for creation, implementation and enforcement of protocols
- Partnering with hospital level and regional leadership to maintain fiscal health of practice by controlling expenses, creating and supporting revenue opportunities
- Veterinary nursing skills in both the general practice and emergency settings
- Providing high level of customer service in emotional, fast paced and stressful environment, particularly in challenging situations
- Quality Improvement
- Staff Training and Development
- Operations Management
- Employee Recruitment and Hiring
- Critical Thinking
- Adaptability and Flexibility
Certification
- RECOVER BLS and ALS CPR certified
- FEMA Animals in Disasters: Awareness and Preparedness
- Licensed Veterinary Technician in Washington State since 2005
Awards
- 2016 VCA NEXT Innovation Top 5 Idea Award for Development and Implementation of Training Program
- 2014 Award for Commitment to Veterinary Profession, Washington State Veterinary Medical Association
- 2009 VCA Inspirational Leadership Award
References
Available upon request
Timeline
Hospital Administrator
VCA Animal Hospitals
09.2017 - Current
Emergency Department Manager
VCA Veterinary Specialty Center of Seattle
01.2015 - 09.2017
Regional Licensed Veterinary Technician
VCA Northwest Technician Development Team
01.2013 - 01.2017
Assistant Hospital Manager/Licensed Vet Tech
VCA Animal Hospitals
01.2005 - 01.2015
Veterinary Assistant/Team Manager
VCA Central Kitsap Animal Hospital
01.1998 - 01.2005
Diploma -
West High School
- RECOVER BLS and ALS CPR certified
- FEMA Animals in Disasters: Awareness and Preparedness
- Licensed Veterinary Technician in Washington State since 2005
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