Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Christina Shipman

Food And Beverage Manager
Las Vegas,NV

Summary

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues, Also to bring my knowledge, personality, and hands on experience to obtain a management position with over 10 + years’ experience in the bar and hospitality industry, while utilizing said knowledge to satisfy the customer and team and to represent a company in a professional manner.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
1
1
Language

Work History

Food and Beverage Manager

Brewdog
Las Vegas, United States
11.2022 - Current
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Loaded and operated beverage dispensing equipment such as beer begs, cleaning & water kegs.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Maintained highest standards for beverage quality and service.
  • Counted the safe at every closing shift and all banks.
  • counted all server cash and made nightly drop to Brinks.

Maverick/ Assistant General Manager

Brewdog Kungsholmen And Brewdog Sodermalm
Stockholm, Sweden
01.2020 - 11.2022
  • Quickly learned many different beers as the draft lists were quickly changing, so I can guide, help and recommend beers we carry to customers and property train staff
  • Table touches after beer flights are served or food has been run
  • Taking pride in all products we carry
  • Knowledge of the BrewDog wine and Spirits and able to give amazing cocktails and wine recommendations
  • Taking photos of guests and pups for social media and running the Instagram account for all Brewdog bars in Stockholm
  • Training staff at all Stockholm Brewdog bars to provide the best possible service and uphold brewdog standards
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Developed and implemented policies and procedures to improve customer service and satisfaction.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monthly stock take for both bars

Bartender

Tak Rooftop Bar and Restaurant, Nortic Choice Hotels
Stockholm , Sweden
01.2019 - 01.2021
  • Maintained a detailed working knowledge of the menu and wines, using that knowledge to discuss, upsell and make suggestions to customers
  • Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuasion and stopping orders of alcohol for intoxicated patrons
  • Maintained a clean and well organized work environment.
  • Followed strict recipes and drink measurements to minimize product used.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Adhered to Swedens strict laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Made and served craft cocktails during high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.

Bartender

Summer House
Chicago, IL
01.2018 - 01.2019
  • A good knowledge of craft cocktails and signature drinks
  • Making sure the consistency of the cocktails are always the same in this very high volume restaurant
  • Knowing the menu, where ingredients are from and allergies pertaining to the dishes and guest
  • Bartending restaurant “buy outs” for large customers and companies
  • Wine knowledge and working with the wine sommelier for a better understanding and better selling points for carried wine
  • Making more than one cocktail at once to keep up with customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Bartender

Remington’s
Chicago, Illinois
01.2015 - 01.2017
  • Provide a wide knowledge of the wine, craft beer and bourbon we served
  • Interacting with guests and letting tourist know things to do in the city as well as provide directions around Chicago if needed
  • Keeping behind the bar completely stocked that goes for Wine, Beer, anything we need to make the drink as well as condiments for food customer might order
  • Squeezing fresh juice every morning for the craft cocktails
  • Memorizing the menu, including what is in the food, as well as how it is prepared or if there are allergy alerts
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

GED -

Roosevelt Alternative High
Rockford, IL
05.2001 -

Certification in Broadcasting Television And Radio - Radio And Television Broadcasting Technology

Illinois Center For Broadcasting
Chicago, IL
08.2013 - 08.2014

Skills

Strategic planning skill

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Certification

Speed

Additional Information

I also hold my - TAM of Nevada, ServeSafe, Basset, SNHD Food Handler Safey, and Las Vegas Non Gaming License.


I am also currently working on my Cicerone.

Timeline

Food and Beverage Manager

Brewdog
11.2022 - Current

Maverick/ Assistant General Manager

Brewdog Kungsholmen And Brewdog Sodermalm
01.2020 - 11.2022

Bartender

Tak Rooftop Bar and Restaurant, Nortic Choice Hotels
01.2019 - 01.2021

Bartender

Summer House
01.2018 - 01.2019

Bartender

Remington’s
01.2015 - 01.2017

Certification in Broadcasting Television And Radio - Radio And Television Broadcasting Technology

Illinois Center For Broadcasting
08.2013 - 08.2014

GED -

Roosevelt Alternative High
05.2001 -

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Christina ShipmanFood And Beverage Manager