Christina S. Lanna
Shift Lead
Midlothian,VA
Summary
Agile and adaptable shift leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
Shift Leader
Instacart
Short Pump, VA
01.2018 - Current
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Onboard 50+ new shoppers and provide continuous structured guidance and support to in-store shopper team-including actionable feedback for improvement to help them achieve individual performance goals.
- Build morale in-store and foster collaborative, team-oriented work environment.
- Utilize existing resources, tool, and team members to quickly identify and solve any shopper, customer, or retailer issues.
Retail Merchandiser
Hallmark Gold Crown
Midlothian, VA
08.2017 - 03.2019
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins and racks at six locations by following established planograms.
Magazine and Book Merchandiser
TNG
Richmond, VA
01.2016 - 03.2018
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Recovered sales floor by picking up items, shelving books and product and straightening bookshelves and tables.
- Supported efficient and timely replenishment of sales floor merchandise.
- Arranged consistent shelves, bins and racks at three locations by following established planograms.
- Presented store update suggestions and layouts to management and stakeholders.
Beauty Advisor
Ulta
Midlothian, VA
01.2013 - 03.2016
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained counter and display areas for cleanliness and organization.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
Front End Supervisor
Hannaford Bros. Supermarket
Midlothian, VA
06.1994 - 02.2002
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Cashier trainer, service clerk trainer and pharmacy technician.
Education
High School Diploma -
Spruce Creek High School
Port Orange, FL 08.1983 - 06.1986
Skills
Customer serviceTrainingManagementMaintaining planograms
Relationship building and management
Training and mentoring
Problem-solving skills
Operations
Team Supervision
Goals and performance
Team Building
Administrative support
Technical Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Shift Leader
Instacart
01.2018 - Current
Retail Merchandiser
Hallmark Gold Crown
08.2017 - 03.2019
Magazine and Book Merchandiser
TNG
01.2016 - 03.2018
Beauty Advisor
Ulta
01.2013 - 03.2016
Front End Supervisor
Hannaford Bros. Supermarket
06.1994 - 02.2002
High School Diploma -
Spruce Creek High School
08.1983 - 06.1986