Christina S. Morales
Devine,TX
Summary
Coordinated and diligent Instructional Aide skilled in student behavior management and redirection. Supports faculty and classroom needs with proactive and diligent approach. Passionate about helping students and offers proven skills developed over 7 years of related experience. Versed in school standards and strategies to optimize learning for Elementary and High School students.
Overview
11
11
years of professional experience
Work History
Instructional Aide
Lytle Independent School District
Lytle, Texas
11.2019 - Current
- Supported student learning with objectives through personalized (one on one) and small group (up to 5 students) assistance.
- Provided support during classes of up to 25, group lessons and classroom activities.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Provided support to help students with special needs learn and grow.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assessed student social, emotional and academic needs to plan goals appropriately.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Adhered to predetermined behavior and academic plans and collaborated on adjustments.
- Handed out classroom materials, like pencils, paper and crayons.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Assessed student assignments to check quality and completeness before submission for grading.
- Organized and guided skills practice, research and memorization tasks for students.
- Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Arranged and organized classroom desks, chairs and supplies.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Helped teachers manage bus loading and unloading.
- Administered and graded homework assignments and tests.
- Prepared reports and maintained administrative records.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Maintained and operated classroom equipment to maximize use and lifespan.
Counselor's Secretary
Lytle Independent School District
Lytle, Texas
09.2015 - 11.2019
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients for 3
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Entered data into TxEIS system and updated customer contacts with information to keep records current.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Drafted agendas, recorded minutes and created documents for meetings.
- Reviewed and balanced daily bank deposits and deposit report.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Care Coordinator
South Texas Rural Health
Devine, TX
05.2014 - 09.2015
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care to all patients.
- Maintained confidentiality of over 100 patients data and condition to safeguard health information.
- Worked with all of over 100 patients and families to develop future plans and discuss care actions.
- Established rapport and relationships with over 100 patients and external partners to cross-train and support medical staff.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Encouraged all patients to schedule recommended tests and procedures.
- Completed documentation of care, hospital actions and patient activities for over 50 patients.
- Facilitated communication between hospital departments.
- Supported patient care excellence via planning and interpretation of programs.
Residential Sales Specialist
Tc Austin Residential Group
San Antonio, Texas
05.2013 - 09.2014
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with 6 agents, clients, attorneys and personnel involved in closing transactions.
- Educated over 50 clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Developed new business and managed over 150 new and existing clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
Customer Service Associate
JP Morgan Chase Credit Card Services
San Antonio, TX
01.2012 - 04.2013
- Helped large volume of customers every day (estimated 100 per day) with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Offered basic technical support for clients on wide range of company products.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Answered customer telephone calls (150 on average per day)promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Bachelor of Arts - Spanish
Arizona State University
Tempe, AZ12.2021
Associate of Arts - Teaching
Palo Alto College
San Antonio, TX05.2020
Skills
- Helping Students with Special Needs
- Classroom Support
- Coordinating with Teachers and Specialists
- Group and Individual Instruction
- Enthusiasm for Students and Teaching
- Supervising Student Activities
- Creating Safe Learning Environment
- Calm and Patient Demeanor
- Grading Assignments
- Clerical Support
- Bilingual in Spanish and English
- State CDE Approved Paraprofessional
- Elementary and High School instruction
Accomplishments
My greatest accomplishment is obtaining my degree because of my passion and desire to become a teacher. I have overcome many obstacles to get where I am but my love for my students has driven me to where I am today.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Instructional Aide
Lytle Independent School District
11.2019 - Current
Counselor's Secretary
Lytle Independent School District
09.2015 - 11.2019
Care Coordinator
South Texas Rural Health
05.2014 - 09.2015
Residential Sales Specialist
Tc Austin Residential Group
05.2013 - 09.2014
Customer Service Associate
JP Morgan Chase Credit Card Services
01.2012 - 04.2013
Bachelor of Arts - Spanish
Arizona State University
Associate of Arts - Teaching
Palo Alto College
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