CHRISTINA W. GILES

Excellent organizational, facilitative, writing, project management and communication skills Excellent presentation/teaching skills; development of educational curriculum/training programs Proven aptitude for problem recognition, definition and development of expeditious solutions; enhancement of relationships amongst key customer groups Ability to interpret and apply organizational and regulatory agency rules, regulations, policies and standards to organizational structure, processes and documents.

Forward-thinking Healthcare Consultant bringing 40+ years of successful history identifying process breakdowns in medical staff structure, credentialing and privileging processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational performance. Analytical and responsive professional committed to supporting Medical Staff Service departments in decreasing unnecessary expenses and improving efficiency, thus improving types of professionals accepted to provide quality patient care.

• Induction into the National Association Medical Staff Services Hall of Fame, October, 2017
• Development and presentation of national seminars and in-house training programs for credentialing professionals, risk managers and medical staff leaders; Faculty member of National Association Medical Staff Services,
• PRESENTATIONS AND PUBLICATIONS 1989-2013
• Re-structuring of medical staffs and medical staff service departments, development of policies and procedures for healthcare system to centralize medical staff services, inclusive of credentialing, provider recruitment and provider enrollment
• Assessment of medical staff organizations from a risk perspective, assessment and pre-survey preparation for Joint Commission, CMS and NCQA accreditation
• Provision of expert witness services for legal counsels nationwide
• Development of orientation/training programs for new physicians and their office staff; and medical staff leaders in the hospital setting;
• Re-engineering/restructuring medical staff organizations for better efficiency and efficacy;
• Revision of Medical Staff Bylaws; credentialing policies and procedures, organization manuals and rules and regulations “Marketing a Physician Referral Service”, Journal of Hospital Marketing, Vol
• 2, No
• 2, 1988
• Credentialing Responsibility: Yours, Mine or Ours?” Healthcare Review, Issue 1, 1997 and NAMSS Overview, November, 1997
• Contributing writer and editor to: Handbook of Credentialing, Aspen Publishers, and Medical Staff Management, Aspen Publishers
• Contributing author and editor to: The Medical Staff Services Handbook: Fundamentals and Beyond, Jones & Bartlett Publishers, Inc., 2007, 2010
• Contributing author and editor of: Health Care Credentialing: A Guide to Practical Innovations, Wolters Kluwer, Law & Business, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016
• Contributing author and editor of: Overcoming Contemporary Credentialing Challenges, HcPro, 2017
• Presentations to state and national audiences on: Effective Credentialing & Privileging, Credentialing as a Risk
• Management Function, Performance Improvement, Delegation, Management of Medical Staff Services, Physician Profiling, Healthcare Organization and Law, Medical Staff and Governing Body Responsibilities, relevant legal cases and federal and state legislation and its effect on the credentialing process, General Management, Bylaws and Policies and Procedures; competency, telemedicine and other timely topics
• Page 2 of 4 Christina W
• Giles

Inducted into the National Association of Medical Staff Services Hall of Fame